Resorts World Sentosa
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    Resorts World Sentosa
    (125 reviews)
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    Company Reviews

    Working at Resorts World Sentosa

    3.7125 ratings in total
    5
    41
    4
    33
    3
    33
    2
    8
    1
    10
    78%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(125 ratings)
    Career development
    3.2(125 ratings)
    Benefits & perks
    3.6(125 ratings)
    Management
    2.9(125 ratings)
    Working environment
    3.5(125 ratings)
    Diversity & equal opportunity
    1.3(3 ratings)
    Ratings for Resorts World Sentosa are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 125 reviews sorted by most recent
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    1.0
    Project Manager
    Jan 2026
    Downtown Tanjong Pagar Central RegionLess than 1 year in the role, former employee
    If you like living hell treatment, work here!
    The good thingsJust low basic salary.
    The challenges1.24/7 Working Hours Expectation to be available at all times without clear boundaries. 2.Unequal Treatment of Contract Staff Required to take responsibility when things go wrong because of contractual status. Different treatment compared to permanent staff. 3.Constantly Changing Directions Example: Supervisor sets a deadline (e.g., December 25). When questioned by Director, the same supervisor denies giving permission for deadlines, creating confusion and accountability issues. 4.Lack of Timely Communication Example: Vendor asked to fly in on Monday, communicated during a Friday night meeting. Later (Monday 1 a.m.), IT Head reverses decision, saying no approval was given, and blames you for miscommunication. Creates unnecessary stress and unfair blame.
    1 person found this helpful
    3.0
    Attraction operation lead
    Jul 2025
    Sentosa Central Region2 to 3 years in the role, former employee
    Pros and cons at your own risk
    The good thingsGood payout salary. Advance salary payout during festive season. Had breakfast, lunch and dinner for free. Staff discount and free ticket
    The challengesToxic environment to work in. Conflict between crew or even manager. Always have to clear queue fast, rather than they focus on crew wellness if they are trying their best in safety position.
    1 person found this helpful
    1.0
    Executive
    Mar 2025
    Central Region1 to 2 years in the role, former employee
    Be sure you align & fit with the culture
    The good thingsDecent pay, 24/7 staff meal. Good to explore ~
    The challengesBe ready for shift rotation , and a strong connection with teams. Stay in the alignment you'll find that a good place to explore.
    3.0
    Executive
    Mar 2023
    Singapore3 to 4 years in the role, former employee
    Good place to work when young
    The good thingsDecent HR and staff benefits Similar age group of colleagues for certain departments
    The challengesRegular changes in management Must like working shifts for certain departments
    1.0
    non-gaming
    Nov 2022
    Toxic environment that is not worth it
    The good thingsFree tickets, free canteen food
    The challengesThe entire environment is toxic because everyone is scared of one person.
    5 people found this helpful
    5.0
    Adventure Cove Waterpark
    Sep 2022
    1 to 2 years in the role, former employee
    Fun and entertaining
    The good thingsFree food, free shuttle bus and being able to test out the rides every day.
    The challengesMundane and doing the same things repeatedly without any job progression.
    1 person found this helpful
    5.0
    Senior technician
    Jun 2022
    I have good experience for F&ME
    The good thingsI like to enjoin work and improve for company future.
    The challengesI don't like work with debouch and future confusion employer.
    3.0
    Senior Exexcutive
    Jan 2022
    Singapore3 to 4 years in the role, former employee
    Good for retirement, bad for progression
    The good thingsLunch is provided. Salary is paid on time.
    The challengesManagement has no idea what to do with their landscape. Top down approach. Middle management does not want to commit to any changes.
    2 people found this helpful
    5.0
    Account Executive
    Dec 2021
    Yishun North Region3 to 4 years in the role, former employee
    can learn a lot of things for your future career as account professional
    The good thingsgood working environment
    The challengescatching with operation side promotion to in line and update with accounting side.
    4.0
    Senior technician
    Aug 2021
    7 to 8 years in the role, former employee
    Good working environment
    The good things- Benefits/promotion/remuneration - upgrade your knowledge - fun and friendly working environmental
    The challenges- Challenge is the promotion as there are too many "competitive ".
    2.0
    Senior manager
    Apr 2021
    7 to 8 years in the role, current employee
    Dynamic Changes and Constant Firefighting
    The good thingsOpportunities to learn new domain knowledge
    The challengesNo work life balance, compensation not aligned with scope of work. Career progression can be good for certain group candidates.
    3.0
    Senior croupier
    Mar 2021
    11 to 12 years in the role, current employee
    Shift working enviroment
    The good thingsshort working hours and meal are provided
    The challengesshift work and smoking area , customer standard are high
    4.0
    Executive (Attractions Operations)
    Jan 2021
    9 to 10 years in the role, current employee
    Worked for 10 years and let me breakdown for you
    The good things1) Scheduling is flexible as you can request off and rest (Before covid) 2) Offers scholarship programme if you intend to continue studying. But depends on your performance rating as there is a requirement to meet. 3) Free meals ( If you are not fussy. But if you hate canteen food then it may not be a good point for you) 4) You don't need to bring back your work clothes as they have a department to clean it for you. You just drop off your dirty clothes and get a new one next day. 5) They will send you out for courses. (First Aid, CPR, AED, Service etc)
    The challenges1) Working hours changed due to covid. Previously it used to be 10-7pm. But now it had to be changed to 2-9pm. No work-life balance. 2) Working days are fixed due to covid. Thurs-Sun = No offs on weekends unless you use up your own leave. 3) Inconsistent information from top management. 4) Pay is quite low although you have diploma onwards. 5) No free parking around the resort for staff if you are driving to work. 6) No 13 month bonuses for Executive onwards. 7) Recognition at work depends on your relationship with your bosses.
    3 people found this helpful
    1.0
    Slot Ambassador
    Jan 2021
    3 to 4 years in the role, former employee
    Describe about the company
    The good thingsnothing to describe about it
    The challengesfeel like a robot always control what we do and what we did . Company give us more flexible working lifestyle .
    5.0
    Waitress
    Jan 2021
    1 to 2 years in the role, former employee
    I enjoy my days working with my colleagues and my management team.
    The good thingsFlexible timing, great teamwork, understanding manager,
    The challengesNo challenges while working for this company, but due to I was a casual my salary some times received not as I was supposed to receive
    1 person found this helpful
    2.0
    Operations executive
    Dec 2020
    Singapore1 to 2 years in the role, former employee
    High stress & Low chances of career advancement
    The good thingsMeals are provided. Many opportunities to network.
    The challengesAbsolutely no work life balance, bosses will expect that you work OT as and when necessary, pathetic starting pay if you don't have a plethora of experiences before joining company and worse, HR always mess up payroll. Processes are so backward and troublesome, even submission of MC can't be done online
    5.0
    Senior manager
    Dec 2020
    Enjoy interacting with guests
    The good thingsOpportunities in services skills
    The challengesMeeting guests expectations and achieve guests highest satisfaction
    4.0
    Retail sales
    Dec 2020
    Less than 1 year in the role, current employee
    It is tough at first but fun nonetheless.
    The good thingsFriendly staffs. There are fun events we get to take part in as staffs too.
    The challengesThe shifts may vary a lot. Dealing with tough customers.
    5.0
    Senior Dealer
    Oct 2020
    Kovan North-East Region7 to 8 years in the role, former employee
    Service patrons with high hospitality
    The good thingsHigher pay, great environment, cooperative colleagues
    The challengesHandle nasty customers. Shift work.
    3.0
    Park Ambassadors
    Oct 2020
    9 to 10 years in the role
    Average company with good benefits
    The good thingsGood environment Opportunities to learn more outside of job scope
    The challengesStanding for long hours outdoors More responsibilities Low pay
    3.0
    Security officer
    Sep 2020
    3 to 4 years in the role, current employee
    All around Average, management are quite ok but the staffs are good
    The good thingsColleagues are fun to work with. The Benefits of this Company is Terrific.
    The challengesHandle fussy Patrons that are in and out of casino
    4.0
    Slot Supervisor
    Aug 2020
    9 to 10 years in the role, current employee
    Very Challenging job
    The good thingsLearn new skills and see alots of different character in the casino.
    The challengesYou must able to provide good customer service if not easy to get complaints
    3.0
    Attractions Park Ambassador
    Aug 2020
    former employee
    Fun place for youngsters
    The good thingsThe benefits are good
    The challengesNo career development
    4.0
    Supervisor
    Jul 2020
    9 to 10 years in the role, former employee
    challenging and positive attitude
    The good thingsI like this job because I'm always thinking positive, like to provide a very good customer service to my clients.
    The challengeswhen facing the troublesome customer,sometimes will blame with no reason but we still need to smile with our professional job skill.
    5.0
    Team leader
    Jul 2020
    3 to 4 years in the role, former employee
    Friendly & bond with team members during working
    The good thingsGive to service recovery to our guest.
    The challengesWhen I was not enough break during working hours.
    4.0
    Senior Croupier
    Jul 2020
    fun and good learning workplace
    The good thingsfun and good learning workplace
    The challengeshave to commit and focus well in my area of work.
    2.0
    Admin executive
    Jul 2020
    Singapore1 to 2 years in the role, current employee
    Average Work Experience
    The good thingsSends staff for training courses regularly to update skill set. Good place to network as there are always events that involve resort wide manpower.
    The challengesVery minimal increment, incentive is not that fantastic. Only higher management get a good piece of the pie, the rest do not no matter how much you try.
    5.0
    Sous Chef
    Jul 2020
    3 to 4 years in the role, current employee
    Bread making and baking
    The good thingsFood quality standard
    The challengesCreating and planning menu time to time
    5.0
    Entry Operation Crew
    Jun 2020
    Less than 1 year in the role, former employee
    Awesome work environment
    The good thingsEveryone looks out for one another and work as a family
    The challengesChallenging customers/guests who do not abide to the rules and regulation
    5.0
    Team leader
    Jun 2020
    7 to 8 years in the role, former employee
    Wonderful years of experience working at Resorts World!
    The good thingsExposure to different jobscopes and expanded my capabilities to gain more skills and knowledge during my time working at RWS. Even though it is challenging, there is always support from the management and team to show they got your back.
    The challengesJuggling different duties and responsibilities in a short time.
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