SG Global Support Services
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    SG Global Support Services
    (16 reviews)
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    Write a review

    Company Reviews

    Working at SG Global Support Services

    3.916 ratings in total
    5
    9
    4
    3
    3
    1
    2
    0
    1
    3
    88%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(16 ratings)
    Career development
    3.6(16 ratings)
    Benefits & perks
    3.8(16 ratings)
    Management
    3.7(16 ratings)
    Working environment
    4.2(16 ratings)
    Ratings for SG Global Support Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    1.0
    Executive
    Jul 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    Bad management, Poor benefits
    The good thingsGreat and friendly colleagues
    The challengesSelfish managers that solely care about themselves, Low bonus and increments but workload a lot , Poor management
    3 people found this helpful
    5.0
    Senior software developer
    Apr 2023
    Kuala Lumpur5 to 6 years in the role, current employee
    Great company to work until retirement
    The good thingsGreat benefit in terms of holiday, outing, and even physical and mental health, also the company concern about work live balance
    The challengesThe bonus is maximum capped at 8 weeks, probably is the only issue to concern
    5.0
    Quality assurance
    May 2022
    3 to 4 years in the role, current employee
    Can easily make friends and try higher job so fast.
    The good thingsFantastic working place with good soul n good bunches of people/human beings.
    The challengesNo any big challenges to overcome unless on covid time as we need to come to office to work.
    4.0
    Senior customer service executive
    Jul 2019
    5 to 6 years in the role, current employee
    Overall good place to work
    The good thingsWork life balance.
    The challengesTransformation of the department.
    4.0
    Procurement executive
    Oct 2018
    Less than 1 year in the role, current employee
    Work-life balance.
    The good thingsVery good environment, friendly and helpful colleagues. Good benefits
    The challengesAs an introvert, I don’t like to join company activities which this company offers. But if you’re a happy go lucky person, you’d like it as there are company trip, sports day, department outing and many more events and internal activities.
    3 people found this helpful
    1.0
    Customer service executive
    Mar 2018
    3 to 4 years in the role, current employee
    The best working environment.
    The good thingsConvinience working hours
    The challengesTo far from my home.
    1 person found this helpful
    5.0
    Customer service
    Jan 2018
    5 to 6 years in the role, current employee
    place for you to learn and grow
    The good thingsSG has a very good support system, dynamic and very lively working environment. It is a good place for you to learn and grow your career. You have an equal chance to develop yourself in this business. So you don't have to be afraid to express your capability for company's growth.
    The challengesCommunication barrier. SG is a multinational company that require you to be able to communicate in English fluently. However good communication skills of your own mother tongue is essential as well. Bad days and the challenges may be struggling now but it will not last forever as a great team will make it trough it all.
    5.0
    Telesales executive
    Aug 2017
    Less than 1 year in the role, current employee
    Awesome
    The good thingsVery cempetitive
    The challengesVery competitive
    3.0
    Contact center
    Aug 2017
    1 to 2 years in the role, current employee
    Fast paced and employee centric.
    The good thingsI would say the platform given to a staff to implement the things and change is given. Quite optimistic on changes after providing the explanation. Veterans in the company are quite resistant to change though, however, the number of new ppl is more, hence you will manage. :) Nevertheless, it also depends on the department you work.
    The challengesit can be tough to find people to relate as they can be cliques hence you will struggle. If you can be on your own and don't really mingle. This is the place for you.
    5.0
    Team Leader
    Jun 2017
    Less than 1 year in the role, current employee
    Once you in please dont quit
    The good thingsGood team work and supportive Managers .
    The challengesNothing much
    5.0
    Telesales executive
    May 2017
    good compant with better opportunity
    The good thingsBonus, tembuilding, commission,company trip
    The challengesgood
    5.0
    Customer Service Executive
    Mar 2017
    1 to 2 years in the role, former employee
    Best Contact Centre
    The good thingsI learned a lot about communicating with customers and various training given to support my career development in the field of Customer Service.
    The challengesChallenges were the curve of learning to understand the many type of people to spoken on the phone. Excelled through and driven by the commissions set by company. Overall, very well worked the whole team.
    5.0
    Customer service executive
    Dec 2016
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    Friendly environment, great exposure to NGOs in Malaysia
    The good thingsA really great place to work if you wish to meet very happy go lucky colleagues, fun bosses and amazing donors! I have never expected to have fun in a contact center department but this place has changed my thought on that. Always have target to achieved and will get appreciation from boss. very bearable work load. I enjoy it here!
    The challengesSalary is not as much as other places, but it could be because the workload is not really burdening, and working hour is all right, so acceptable.
    1 person found this helpful
    4.0
    Creatives
    Dec 2016
    Less than 1 year in the role, former employee
    Good Exposure to NGOs, Work-Life Balance Company
    The good thingsDespite the traditionally-fixed working hours, speaking as a designer, this company definitely allows you to have work-life balance. Of course, this is unlike the advertising firms out there, so there's a dress code to follow and rules to stick to. Yet, overall, if you need to find your passion back after being destroyed by the creatives firms outside, this is a good place that you'll have good moments with. Your voice will be heard, opinions will be listened.
    The challengesQuestions are not entertained by colleagues in the creative team.(yes, this happens. you might be isolated and not be able to voice out since those people work there longer than you do). Yet, the supervisor will listen to you and he's there to help you out. Advice: Just be brave to voice your inner thoughts out, even if your team mates are giving you tough times. Afterall, they aren't your supervisors.
    4 people found this helpful
    1.0
    Contact Centre Systems Administrator
    Jul 2015
    1 to 2 years in the role, former employee
    Company with no clear direction
    The good thingsEmployee are well connected to each other regardless work or personal related.
    The challengesNo clear direction from the management team and the company is a single boss driven.
    1 person found this helpful
    5.0
    Database Management Executive
    Jul 2015
    Less than 1 year in the role, former employee
    Work-Life Balance
    The good thingsBenefits, nice environment and management.
    The challengesFast paced work. Need to keep up fast and learn things fast. Result oriented. Minimal error.
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