ShopBack
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    ShopBack
    (5 reviews)
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    Write a review

    Company Reviews

    Working at ShopBack

    4.05 ratings in total
    5
    3
    4
    1
    3
    0
    2
    0
    1
    1
    80%
    Rate salary as high or average
    80%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(5 ratings)
    Career development
    3.0(5 ratings)
    Benefits & perks
    2.6(5 ratings)
    Management
    3.2(5 ratings)
    Working environment
    4.2(5 ratings)
    Ratings for ShopBack are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 5 reviews sorted by most recent
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    most recent
    5.0
    Underwriter
    Sep 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    Great Journey for Career Growth
    The good thingsThe positive work environment where everyone able to provide their opinion and there is always a room for learning and grow.
    The challengesFast-Pace company where sometime it require you to work outside of the working hour
    5.0
    Customer service executive
    Feb 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Excellent working place
    The good thingsCasual environment and healthy growth
    The challengesLack of benefits compared to other company in the same field.
    5.0
    Merchant Operations Executive - Post-Purchase Operations
    Jun 2022
    Kuala LumpurLess than 1 year in the role, current employee
    An enjoyable place to work
    The good thingsThe company provides an enjoyable environment for their employees. Work-life balance is awesome. I would consider this company as a great platform for those who are working their way up the ladder.
    The challengesThere are a lot of improvements needed in terms of processes which can be automated.
    1.0
    Customer service
    Oct 2020
    Less than 1 year in the role
    Seniority is high in this company
    The good thingsThe lead is responsible and always strive for the best. The environment is also nice to work.
    The challengesThe challenge is on the KPI. They do not have a proper Q&A for the measurement of KPI and solely based on customer's opinions and feedback for the KPI without measuring the agent's effort. Not recommended to those who would want to pursue in customer service.
    1 person found this helpful
    4.0
    Customer Servie Team Leader
    Jul 2017
    Less than 1 year in the role, current employee
    Sense of belonging
    The good thingsManagement level are very considerate and understanding. Willing to provide solutions or help if we are having difficulties with our job in this company. Very flexible. Working hours which was given as expected and off during weekends and public holiday. It is a fun place to work with as everyone in this company is very friendly and you will feel the sense of belonging.
    The challengesn/a
    1 person found this helpful
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