Singapore Telecommunications
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    Singapore Telecommunications
    (17 reviews)
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    Company Reviews

    Working at Singapore Telecommunications

    3.917 ratings in total
    5
    6
    4
    6
    3
    3
    2
    1
    1
    1
    82%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(17 ratings)
    Career development
    3.5(17 ratings)
    Benefits & perks
    3.7(17 ratings)
    Management
    3.4(17 ratings)
    Working environment
    3.6(17 ratings)
    Ratings for Singapore Telecommunications are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 19 reviews sorted by most recent
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    most recent
    5.0
    Customer service
    Sep 2020
    1 to 2 years in the role, former employee
    Team work , great enviroment
    The good thingsGood team work , great management , good enviroment
    The challengesI enjoy everything working
    5.0
    Sales executive
    Jul 2020
    1 to 2 years in the role, former employee
    Great knowledge about sales
    The good thingsThe management is really good
    The challengesGiven Task to reach the KPI
    5.0
    Sales representative
    Apr 2020
    3 to 4 years in the role, former employee
    Good Working Environment
    The good thingsIt is stable for everyday routine. If you like serving customer this is the best job I will recommend. You can communicate with high range of customer and understand their different needs.
    The challengesSince there are a lot customers to deal with so sometimes you may need to prepare them different products or solution to solve their needs. You will leran a lot from these.
    4.0
    Customer service officer
    Jul 2017
    Less than 1 year in the role, former employee
    a very good place for start up or fresh level to find experience and learn new things and skills.
    The good thingsexposing us to whole new level in technical side and enhance our customer services skills.
    The challengesA very quick pace duration of training and the amount of headset and gears are lesser to the number of cco which lead to sharing and using broken headset for whole shift.But overall , the place is cozy and have a very good and friendly environment for workers.
    1.0
    Senior customer care officer
    May 2017
    1 to 2 years in the role, current employee
    Working with singtel
    The good thingsI like the environment, the office was good and all the benefit at the office
    The challengesIm not enjoy with management they are controlling everything even micromanage everything
    5.0
    Area sales executive
    Apr 2017
    so far ok
    The good thingshigh pay com
    The challengesworking hour
    5.0
    Executive Officer
    Jan 2017
    3 to 4 years in the role, current employee
    Answering inbound calls
    The good thingsIt is very comfortable to work here
    The challengesOnly product, otherwise even after learnt you have to be good in soft-skills
    4.0
    Retention TL
    Jan 2017
    5 to 6 years in the role, current employee
    Just Fine
    The good thingsLocation, good environment
    The challengeslow salary increment, power distance
    4.0
    Customer care service
    Dec 2016
    1 to 2 years in the role, current employee
    Its a good environment
    The good thingsLearn new skills
    The challengesThe customers
    4.0
    Network Infrastructure project service
    Dec 2016
    1 to 2 years in the role, former employee
    project infrastructure and network
    The good thingsgood colleagues
    The challengesnill
    3.0
    Cuctomer Care Officer
    Dec 2016
    Less than 1 year in the role, former employee
    Fun and full with knowledge
    The good thingsImprovements on my English language weather written or and oral, able to work as a team because every week there will be a brainstorming session to making any decisions. I am also able to handle the shifts complications because of the night shifts.
    The challengesThe environments because there are not much space to move. This is because every level there will be approximately 100 agents working at the same time.
    3.0
    Customer Care Executive
    Dec 2016
    1 to 2 years in the role, current employee
    provide billing and technical solutions
    The good thingsWide learning scope, multitasking, stress management, need to be up to date with current situation in organisation, training provided and system improvements. Appraisal and compliments on achievement on KPI.
    The challengesChallenge by customers on the billing issue, management expectations to deliver to customer in a way to improve customers experience, multitasking to manage time and complete task within time frame. Always maintain the promise given to customer by follow up within promised time.
    4.0
    Learning and Development Executive
    Dec 2016
    3 to 4 years in the role, current employee
    It is a very good experience for me to learn more and grow as an individual.
    The good thingsI get to enjoy the weekday working schedule as I get to spend some quality time for myself and for my family. Also, you will be able to socialize and learn more from your colleagues. My Managers has encourage me also to pursue my ambitions in life.
    The challengesChallenges are always there. You cannot become a better individual if without any challenge. The only thing I can say is that, when you have goals, the company will help you achieve it. However if you are located off-shore, you are stuck with your position. Not unless you go overseas or be assign to the head office.
    3.0
    Junior customer care officer
    Nov 2016
    1 to 2 years in the role, current employee
    Challenging
    The good thingsAlway go for team outing
    The challengesStandard of procedure
    4.0
    mobile General Enquiry
    Nov 2016
    1 to 2 years in the role, former employee
    it was worth it working with the company.
    The good thingsThe company provides a platform for the staff to grow in respective of their nationality. There is a lot of brainstorming exercise and training sessions which will eventually boast the product knowledge of all the agents There are several appraisal rewards time to time for the agents to feel that, they are at the right place and working with the right organization.
    The challengesThere is always a room to meet up with daily task. Handling customers with care at all levels regardless on who is calling in. Making the customers feel happy and satisfy with the services in which they have subscribe to.
    4.0
    Technical helpdesk support
    Nov 2016
    Fantastic environment
    The good thingsGood environtment and friendly colleague and had good supervisor
    The challengesHanding singapore people that each person have different enquiry and attitude
    2.0
    Video Ops.
    Feb 2016
    Less than 1 year in the role, former employee
    Not your average job!
    The good thingsSingtel has wide benefits and facilities to provide you with what you need! They are also a well structured company with many perks Management is always updated and so working on the right track is important!
    The challengesTeam work is definitely a must in this company and fitting in will be challenging. Must be fast paced as managers expect you to be tip toe in your work performance and any bad performance might be getting an exit ticket soon. In order for a promotion, be good at what you do or stay where you are at.
    5.0
    Telemarketer
    Jul 2015
    1 to 2 years in the role
    excellent guides
    The good thingsfast reply, never fail to explain detail i need. even when i rearrange my interview they helped me.they help me prepare for interview, such as documents i need and random question.They give me call keep post me interview venue time and also make sure im on time.
    The challengesno such things, but when come doing work permit and salary discussion abit disappointed
    3.0
    Customer Care Officer
    Jul 2015
    1 to 2 years in the role, current employee
    Environment
    The good thingsGood environment
    The challengesLearn how to teamwork with other colleague Improve customer experience and archive target monthly
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