Reviewers appreciated that Smartretail did not implement pay cuts or layoffs during difficult times, and felt that management was interested in the company's growth. They enjoyed working with friendly and helpful colleagues.
However, some potential challenges were noted, such as the need to improve the approval process slightly, slowed growth and high pressure due to COVID-19, lack of staff benefits and perks beyond legal requirements, management being located in Hong Kong and expecting employees to work during leave or the pandemic, expensive office parking, and concerns about overall management.