Sunway Lagoon
    (29 reviews)
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    Company Reviews

    Working at Sunway Lagoon

    4.429 ratings in total
    5
    17
    4
    9
    3
    1
    2
    1
    1
    1
    89%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(29 ratings)
    Career development
    3.7(29 ratings)
    Benefits & perks
    4.3(29 ratings)
    Management
    3.3(29 ratings)
    Working environment
    4.5(29 ratings)
    Diversity & equal opportunity
    2.7(3 ratings)
    Ratings for Sunway Lagoon are shared as-is from employees in line with our community guidelines

    Reviews

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    4.0
    Scare Actor
    May 2025
    Bandar Sunway SelangorLess than 1 year in the role, former employee
    My role as a Scare Actor at Sunway Lagoon sharpened my ability to perform under pressure, maintain character integrity, and work collaboratively in a high-energy entertainment setting. It enhanced my adaptability, stamina, and communication skills, all while contributing to a unique and immersive guest experience. This role demonstrated the importance of discipline, emotional control, and audience awareness—qualities that are valuable in both creative and professional contexts.
    The good thingsGained experience in handling high-pressure, fast-paced environments with large crowds while maintaining safety and performance quality meanwhile learn to convey emotion, intent, and character through body language, expressions, and timing without relying on dialogue.
    The challengesLong hours in physically restrictive costumes and high-energy performances led to fatigue, requiring self-discipline and stamina. Worked under hot and humid conditions while navigating safety constraints in dark or enclosed spaces.
    4.0
    Guest Services Officer
    Jul 2024
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    great
    The good thingsgreat working environment and the management was too experienced to handle the staff.
    The challengeshandling various kind of customers with their problems
    1 person found this helpful
    2.0
    Full-timer (degree holder)
    Feb 2024
    Bandar Sunway Selangor
    Good and bad experience.
    The good thingsEnvironment in the park was good and colleagues were nice. Good working experience (learning it the hard way).
    The challengesThe management and the salary. Very poor management and the salary is not worthy especially for degree holders. If you are looking for better or competitive salary, please find other company. If you are looking for experience, you can try but don't stay too long.
    4 people found this helpful
    5.0
    Executive
    Jul 2022
    5 to 6 years in the role, former employee
    A great place to kickstart your career
    The good thingsThe working environment is definitely for people who love the outdoor, customer interactions, and adventures. Your colleague will feel like an extended family as everyone will be working closely together, including the management. It is great for fresh graduates who would like to kickstart their career in the tourism industry, and experienced professionals to manage operations in a non-conventional workspace.
    The challengesThe company could improve its salary benchmarking, to cater to the market rate and candidate's experience and level of education. Performance review talk between managers and employees could be more transparent and on a quarterly basis, rather than just waiting for the annual performance review. This is so that employees can be more motivated knowing what they did well and be given feedback on what they can be improved.
    1.0
    Executive
    Apr 2021
    Subang Jaya Selangor3 to 4 years in the role, current employee
    1 star for poor management
    The good thingsGreat and fun workplace. Nice colleagues.
    The challengesVery poor management. Unfairness is obviously being practised. Strong politics.
    5.0
    Team leader supervisor
    Apr 2021
    Bandar Sunway Selangor5 to 6 years in the role, former employee
    Wonderful and fun place to work.
    The good thingsIt always provides us with new things to learn and face everyday. A very fun place to work considering it the hectic environment. Nevertheless, very supportive colleagues.
    The challengesIt is a day to day operational base company. Attending to guest who have various needs, would be the challenge faced. However, it's not too challenging..
    4.0
    Sales executive
    Dec 2020
    Petaling Jaya Selangor5 to 6 years in the role, former employee
    Everyday facing a different challenge (customer)
    The good thingsFlexibility working hours Good teamwork Good benefit for staff
    The challengesMultitasking Need to assist last minute event Sometimes carry cash (selling ticket)
    1 person found this helpful
    5.0
    Senior Manager
    May 2020
    Is a Best Day Ever working place
    The good thingsBeing a family and benefits offered is resistible. Tolerance level is average but it is a negotiable and you are closed with higher management and been recognize and appreciated
    The challengesIt is a Theme Park, what do you expect, a lots of fun and cool time spend whether you work or leisure
    5.0
    Marketing and PR
    May 2020
    Less than 1 year in the role, former employee
    One of a kind experience
    The good thingsGreat environment to grow professionally.
    The challengesBetter development programs for the employees.
    3.0
    Park technician
    Feb 2020
    1 to 2 years in the role, current employee
    One of the best working places to gain experience
    The good thingsGood working environment in theme park.
    The challengesAlways need to be prepare for last minute work request that need to be done as soon as possible.
    5.0
    IT Support
    Dec 2019
    Less than 1 year in the role, former employee
    Enjoyable
    The good things1)Keep me update new stuff 2)Always help each other
    The challenges1)When system down at the theme park at the peak hour
    4.0
    Part time scare actor in Scream Park
    Dec 2019
    Less than 1 year in the role, former employee
    Fun and exciting
    The good thingsLearning about how a haunted house works, management of customers etc. Learning how to do makeup and scare techniques was fun!
    The challengesThe customers that come in do not know how to behave and are disrespectful, they often can hurt us. If you don't have a strong will, don't work here.
    5.0
    Electrical chargeman
    Jun 2019
    Less than 1 year in the role, former employee
    The best opportunity to work there
    The good thingsOpen air surrounded with good people
    The challengesInternships doesn’t get paid for ot
    5.0
    Customer services
    Mar 2019
    1 to 2 years in the role, former employee
    My experience was a great
    The good thingsYes i love it to work there
    The challengesNo i love to work there
    5.0
    Human resources executive
    Dec 2018
    1 to 2 years in the role, current employee
    Best Working Environment
    The good thingsCompany that i can learn more than other company because of we running an operation team in daily.
    The challengesFire fighting situation but i manage to settled it.
    1 person found this helpful
    5.0
    L&D Intern
    Oct 2018
    Great working environment
    The good thingsThe Staff and Bosses are really friendly
    The challengesIt is quite far from one department want to go to another department/ Canteen
    5.0
    Senior customer service executive
    Jul 2018
    9 to 10 years in the role, former employee
    Sunway lagoon
    The good thingsI really happy there it’s working hours 9 to 6 good communication skills good customer service and customer care environment is really peaceful is no tension is really nice place because that is his team park.
    The challengesThe challenging working at Sunway lagoon Give good customer service to the guest, no any complaints fro customer.
    4.0
    Senior Guest Service & Ticketing
    Jun 2018
    3 to 4 years in the role, former employee
    best water theme park in malaysia !
    The good thingscan meet guest around the world and so many activity and learning process here provided by this company
    The challengesforeign staff that can't understand well customer needs and language spoken
    5.0
    Intern
    Oct 2017
    Less than 1 year in the role, former employee
    Handful of experience
    The good thingsDuring the last 3 months, from 1st December 2016 till 28th February 2017 i spent my time as a intern with Sunway Lagoon Malaysia under the Technical Department. To sum up my experience, it was the best 3 months i had undergone together with the Team of Sunway Lagoon. Having an opportunity to learn and grow in such a spacious environment, i never felt left out as the staffs there were tremendously helpful and provides much care and assistance. Everyone was so friendly and I'm very much delighted to be part of the family. #IntegrityHumilityExcellence Apart from that, the knowledge and the experience earned were the best gift that I can get from the team. From soft skills to technical skills, it was superb. The mentor and the seniors, they were more than willing to teach and guide new members of the team. They were happy and delighted watching me grow and learn in the team.
    The challengesThe difficulties that i encountered is the workload, as long as you are willing to learn and not giving up, take this opportunity and see it as a benefit to grow.
    4.0
    Cashier
    Sep 2017
    3 to 4 years in the role, current employee
    Love the customers and friendly people from all around the world
    The good thingsEveryday getting to meet and learn different kinds of languages,race,religion and types of people in the world.Getting new friends and knowing people from different country and story of thier life's. Giving them the \"Best Day Ever\" feeling in our themepark and making memories.
    The challengesSales target,Events,Roadshows,Stock checks,Merchandising,Getting team members to follow instructions and other
    5.0
    Information technology
    Jun 2017
    Less than 1 year in the role, current employee
    Great experience to be working here. Many friendly staff and good to make career.
    The good thingsgood experience you can get and can make many friends..good bosses and high salary.the job is good to make a career and have many benefits such as medical, hospitality,hotel services and many more.
    The challengesneed to work hard a bit but good to build up your experience
    1 person found this helpful
    4.0
    Sales coordinator
    Mar 2017
    1 to 2 years in the role, current employee
    Fun Workplace
    The good thingsThe fun Working environment I have ever work in. Good Friendly Staff from Operation and best of all, the best place to work in a theme park.
    The challengesMy only concern is offering slight high pay or Overtime wages.
    5.0
    Retail executive
    Feb 2017
    1 to 2 years in the role, former employee
    Wonderful Environment workplace.
    The good thingsSuperb company benefits,monthly training conducted by Sunway Group which will grow people in career development.Good Bonuses,Annual Dinner and incentives too.Career can expanding by transfer to other business unit.Keep smiling between staffs to cheering u up daily.
    The challengesWorking Operations very tiring.Sometime not enough rest.
    5.0
    Guest service assistant
    Feb 2017
    Less than 1 year in the role, former employee
    Its a fun and adventurous working at the theme park
    The good thingsGet to meet new people from around the world and improve my communication skills
    The challengesworking outdoor instead of in the office
    5.0
    Procurement Senior Executive
    Jan 2017
    1 to 2 years in the role, current employee
    Developed company
    The good thingsGood company culture Excellent staff benefit Friendly staff & working environment
    The challengesEnhancement of company managment process
    5.0
    Lifeguard
    Jan 2017
    Awesome
    The good thingsEnvironment of working place that happening and enjoyable.
    The challengesCustomer that can't understand english and difficult to communicate.
    5.0
    Wildlife Park
    Oct 2016
    Less than 1 year in the role, former employee
    Great place for new experience
    The good thingsA wildlife park with a beautiful surrounding; you'll never get bored looking at the animals. The customers are the first priority, however, in this park, both customers and the animals are given equal attention. For a newbie like me, I certainly gained much experience, especially in learning how to handle the animals as well as the customers. It strengthens your communication skills and widens your knowledge on the beautiful animals there.
    The challengesI guess the only challenge, personally, was the various types of customers that may visit the parks. Patience is an utmost needed quality for those who wish to work here. Sometimes, communication can also be a problem especially when some customers are not able to communicate in English. Despite all these, much can be larnt from working with this company.
    4.0
    Senior manager
    Oct 2016
    1 to 2 years in the role, current employee
    Steep Learning Curve
    The good thingsExisting experienced employees make it easier to learn, management are always striving to make performing employees an asset to the company. Each challenges are met with support and guidance from managers. Interactive working experience with the right attitude. Great benefits overall from here and group wide.
    The challengesSome resources are not up to date but it's a work in progress. Good training scheme but was be vocal enough to get the right kind. Benefits for married employees are much better compared to singles. Working hours are sometimes too long.
    4.0
    Assistant manager
    Jun 2015
    1 to 2 years in the role, former employee
    Great Company
    The good thingsThe most i enjoyed is the environment in Sunway Lagoon. Such a nice place to work.
    The challengesThe people : Dealing with different level of peopel and with so much of 'working place politics'. Need to be careful with everyone.
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