Improvements required clearer goals, transparent decision processes, and fair, performance criteria.The good thingsThe office has free coffee and a pleasant, recently renovated environment.
The challengesThe main problems are interpersonal and systemic. Senior staff frequently dismiss new ideas without clear reasons and often reassign work to subordinates while avoiding accountability. Decision-making is opaque and appears to favour long‑standing employees; this discourages innovation and creates anxiety among newer staff. Managers sometimes use personal credentials to belittle others and repeatedly change directives, which wastes time and undermines trust. Performance feedback is inconsistent and can feel threatening, leading to high stress before evaluations.