impossible kpi to achieveThe good thingsgood salary, friendly colleagues, variety of lunch restaurants to choose from, near to public transport, 2 days weekend off, office hours, great facilities, up to date computer accessories, google-like workplace environment, casual dress everyday, flexible lunch hour.
The challengeskpi, kpi, kpi. need to provide good and quality service and at the same time, achieve the targeted kpi assigned, which is downright impossible to do. the lack of staffs plays a huge factor on this matter. quite a big turnover. the instructions given by senior were very unclear, and customer had already waited for immediate assistance. need to act fast independently. no one will get in touch with you unless you are already in a heap of trouble. this will negatively affect your mental and motivation to work hard.