The Body Shop
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    The Body Shop
    (30 reviews)
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    Company Reviews

    Working at The Body Shop

    4.230 ratings in total
    5
    13
    4
    11
    3
    5
    2
    1
    1
    0
    96%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(30 ratings)
    Career development
    4.1(30 ratings)
    Benefits & perks
    3.8(30 ratings)
    Management
    3.7(30 ratings)
    Working environment
    4.0(30 ratings)
    Ratings for The Body Shop are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    most recent
    4.0
    Beauty advisor
    Oct 2023
    3 to 4 years in the role, former employee
    I have an attractive personality and hardworking..I am very interested in the field of beauty
    The good thingsit can be said that every month I become the top seller in the store and achieve the highest target given
    The challengesEvery day I'm very happy go to shop and do sales with my teammates..every 3-5 month our staff can go to trainning at HQ for improve our knowledge and skill
    5.0
    Shop manager
    Sep 2022
    Semenyih Selangor
    responsible for facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep.Lead the team
    The good thingsevery month have incentive, get a lot award, have panel clinic.Working hours 8 hours including break time.
    The challengesnot get equal salary with the Achievements given and don’t have time with family always need to stayback without pay any extra money.
    5.0
    Deputy shopmanager
    Jul 2022
    Toxic team collage (two facess)
    The good thingsVery good company.thevcompany very care of the staff
    The challengesIts recomendad workplace.just becareful with the team work coz so many tow facess inside
    4.0
    Sales advisor
    Aug 2020
    1 to 2 years in the role, former employee
    Great salary and commision
    The good thingsThe commision, the benefit and perks such as discount and products
    The challengesTrying to meet target
    5.0
    Sales consultant
    Jun 2020
    Do more , you will get more
    The good thingsLearn something new, never give up! Trust on yourself. High salary.
    The challengesAlways stay back, that's all
    5.0
    Beauty advisor
    May 2020
    3 to 4 years in the role, former employee
    Learn how to be patient to customer and passion in our job
    The good things1) passionate 2) good customer service 3) well oriented 4) independent 5) time management
    The challenges1) check stock 2) carry heavy carton 3)
    3.0
    Product Advisor
    Mar 2020
    3 to 4 years in the role, former employee
    Great for part-timers
    The good thingsGreat team = great working environment. A good place to work on your customer service skills in the retail industry.
    The challengesEmphasized more on personal target instead of the shop target, which may lead to internal conflict and competition between colleagues.
    5.0
    Senior consultant
    Feb 2020
    1 to 2 years in the role, current employee
    The body shop is nature product from vegetarian .. its is good for those want the healty skin
    The good thingsenjoys because im learn about skin condition , people makeups etc, n how to sell about nature product ..
    The challengesdo more sales everyday
    5.0
    Assistant shop manager
    Dec 2019
    Good work to start as retail operation and sales promoter at the same time.
    The good thingsThe benefits of the product that we sell not the price of the product.. Instead of mention the benefit we also mention the ingredient what are they made of, what are their function and where are they are from? We can do some demonstration to customer about the product to convince them and make them feel confident to buy the products.
    The challengesBasically to those that doesn't have any experience on retail, it was a good start for their first job on retail.. It may quite challenging to know the ingredient of the products and where they made from since they're a lot of products to be remembered.. But it's okay to know one or two points at the same time. Well at least you have something to talk to customer about the benefits of the products.Next, retail operation and all the codes need to be refer to manual book or note book for the codes that have been copied by your friends or you can read the email from the HQ.
    4.0
    Senior consultant
    Nov 2019
    1 to 2 years in the role, former employee
    Retail operations. Time management
    The good thingsRetail operation. Beauty and skincare specialists
    The challengesExtra hardwork n beauty faces
    4.0
    Assistant shop manager
    Nov 2019
    1 to 2 years in the role, former employee
    A place where I can learn a lot of things!
    The good thingsThey emphasize on-going training to all staff and always up-to-date on environmental issue. Its feels like i'm working while contributing to environment. Also, I like how the company always gives training to staff whether on product knowledge, store operation knowledge and even merchandising!
    The challengesThe long hour of working and the competitiveness between store staff to achieve personal sales target.
    5.0
    Retail assistant
    Aug 2019
    Less than 1 year in the role, current employee
    I enjoyed to working here.
    The good thingsI love my job. I learn so many about teamwork, responsiblelity, and customer service.
    The challengesMust fight with other collouges to get more sales.
    1 person found this helpful
    3.0
    Promoter
    Jun 2019
    Service
    The good thingsNew experience,hard, beauty,
    The challengesTidak bekerja sama
    4.0
    Area manager
    Apr 2019
    Opportunity to develop my career
    The good thingsTeam support & gain a lots of different experience all time.
    The challengesTo recruit potential candidates
    4.0
    assist in the display product,stock take,housekeeping,replenishing and updating of sales display area.
    Feb 2019
    5 to 6 years in the role, former employee
    to take ownership of the shop in the absence of the shop manager
    The good thingsI am interested in this career
    The challengesserves a variety of customer behavior
    3.0
    Senior Sales Consultant
    Feb 2019
    Less than 1 year in the role, former employee
    Little Sales Commission
    The good thingsEmployer is very much concerned if the employee has some trouble to chase sales or has disciplinary issues. There is sales commission, incentives for employees and staff purchase discount. Training is given to employees to learn about the company value, their products and for employees to learn about grooming.
    The challengesHas to stand up at all times so as to be always ready to entertain customers. Must work harder to make sales and has to compete with other sales person or else unable to make sales and hence, sales commission will be very little at the end of the month. Employee must wear makeup at all times and look presentable with the grooming guideline so its quite tiring for some people who not find it very amusing to have heavy makeup on their face. Little resting time which is only 45 mins compared to long working hour so its quite a burden for muslims who want to pray.
    1 person found this helpful
    3.0
    Shop manager
    Jan 2019
    Good Customers service and Multitask workers
    The good thingsGood environment, Good products, Always support nature ingredients and environmental friendly
    The challengesEvery challenge I would be able to make it and always make my weaknesses as a tools for me to improve much better than now.
    3.0
    Learning and Development
    Oct 2018
    Diversity and Culture acceptance and tolerance
    The good thingsprobably is the close relationship among the staff.
    The challengesLeadership qualities and Office politics.
    5.0
    Shop manager
    Mar 2018
    3 to 4 years in the role, current employee
    Friendly and grooming well
    The good thingsEnjoy with my job because always in god grooming condition.Friendly and faving so many type of the cuyomer
    The challengesNothing
    2.0
    Beauty consultant- makeup artist
    Mar 2018
    3 to 4 years in the role, current employee
    Excellent the
    The good thingsLearning about product,handling customer needs, objection and understands what they want.
    The challengesStress
    1 person found this helpful
    5.0
    Deputy Store Manager
    Dec 2017
    1 to 2 years in the role, current employee
    Okey okey
    The good thingsStaff Benefit
    The challengesNot so much on challenges but more stress and still maintain the very OLD format system trans. Still use Xretail instead POS System (current updates )
    1 person found this helpful
    4.0
    Assistant shop manager
    Oct 2017
    7 to 8 years in the role, former employee
    As assistant shop manager
    The good thingsI'm enjoy working there because their environment
    The challengesBranch too many open,make sales drop especially small shop
    1 person found this helpful
    5.0
    Beauty consultant
    May 2017
    5 to 6 years in the role, current employee
    Acknowledgedable
    The good thingsThe Body Shop Values
    The challengesCustomers
    4.0
    Sales Assistant
    Apr 2017
    Less than 1 year in the role, former employee
    A place to upskill your talent
    The good thingsIf you have good PR skills, then this is a great stepping stone for you!
    The challengesReaching sales target and handling tough customers .
    4.0
    Customer sales representative
    Nov 2016
    Less than 1 year in the role, former employee
    Good Environment to Learn
    The good thingsWorking as a sales representative, i had to deal with customers from typical up to the fussy ones. I got to learn about people as well as the products, how to build good rapport with your colleagues besides the customers. Another underlying lesson is how to build positive vibes in yourself so that you can transfer the vibes to the people around you. Lastly, meeting customers' and company's exprctations. Experience worth a lifetime
    The challengesLike other employees who work in retailing, commissions create competitions. It challenges you to grab as much customers you can, it also teaches you to be fair to both customers and colleagues. You may be fighting for commissions but as long as you know how to deal with it, you will be okay
    5.0
    Senior sales & marketing manager
    Sep 2015
    Less than 1 year in the role, former employee
    Service
    The good thingsTeam work,Care,good communication,
    The challengesserving different customer from whole world
    2 people found this helpful
    4.0
    Assistant store manager
    Jul 2015
    5 to 6 years in the role, former employee
    Customer service
    The good thingsi know more about well being and operation management
    The challengeshandling customer complaints and sales target
    1 person found this helpful
    4.0
    Assistant marketing manager
    Jul 2015
    3 to 4 years in the role, former employee
    Rampai Niaga Experience
    The good thingsIt's a really good place to learn, especially for Fresh Grads. You are able to expose yourself to different things. Also, there's alot of opportunities to venture into. It's a very close knitted working environment whereby you work closely with all departments to ensure the success of an event or to achieve company's objectives and goals.
    The challengesCould have more employee benefits, for example dental. Due to fact that it is not a big company, there are no standard procedures in place. Hence, sometimes this can get a little messy especially when you want to do something that's never been done before.
    5.0
    product advisor
    Jun 2015
    1 to 2 years in the role, former employee
    product advisor
    The good thingsI did enjoy working here, because of our team are sporting and team work. We enjoy serve customer to tell them which is good to use our products
    The challengesServing tourist customers which is very hard to tell them about our products because they dont even know how to speak in english
    5.0
    Creative designer
    Jun 2015
    1 to 2 years in the role, former employee
    Fun & Challenging!
    The good thingsThey appreciated my works well and willing to working together in any circumstances. Even I'm younger and came from different country, they really respect my existence. Friendly and lovely environment at work. They involving me in every charity and corporate social responsibility's event they had. It was improved my social connection.
    The challengesI should work with different language and culture. Do multi-tasking job like never I never did before such as dealing with suppliers, handling customers when SALE season, packing stuffs for store, etc.
    2 people found this helpful
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