The Ritz-Carlton
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    The Ritz-Carlton
    (8 reviews)
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    Company Reviews

    Working at The Ritz-Carlton

    4.18 ratings in total
    5
    3
    4
    4
    3
    0
    2
    1
    1
    0
    88%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(8 ratings)
    Career development
    4.0(8 ratings)
    Benefits & perks
    4.1(8 ratings)
    Management
    3.5(8 ratings)
    Working environment
    3.8(8 ratings)
    Ratings for The Ritz-Carlton are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 8 reviews sorted by most recent
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    most recent
    5.0
    Front office
    Oct 2019
    Less than 1 year in the role, former employee
    I like do work at here because when i do in housekeeping department everyday meet with guest and communicate each other . I like communicate with people so i hope get the oppurtunity to apply this job as a front office department .
    The good thingsAll staff are friendly and good in helping on work . All facilities for staff is good . The hotel is very nice and have natural environment .
    The challengesOverall enjoy working at Ritz Carlton but have one thing i am not enjoy because i cant stay a long because i just do only internship at this hotel .
    4.0
    Commis chef
    Oct 2019
    Less than 1 year in the role, former employee
    Nice place to work calm, friendly staff
    The good thingsLots of things can learn and professional chef here
    The challengesFacing guest needs
    2.0
    F&B server
    Aug 2019
    1 to 2 years in the role, current employee
    Please don’t
    The good thingsTeamwork among line stuff
    The challengesPolitics working environments
    5.0
    Senior Bellman
    Jul 2019
    1 to 2 years in the role, current employee
    Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with guests.
    The good thingsGreat Team work environment. Facilities and a good benefits for employee. productive working shift and extra working hour when the busy period is coming. Good leader and all head department give a help when need it.
    The challengeswhen the busy period, a lot things happened such as guest incident and complain from guest regarding a lots things. sometime as a leader have to managed team productive time their working shift for covering busy period.
    4.0
    Laundry Learning Coach & Hosekeeping Supervisor
    May 2019
    1 to 2 years in the role, current employee
    At the beginning as Laundry Attendant, next housekeeping learning coach and then housekeeping supervisor
    The good thingsAble to learn and grow there, lots of training
    The challengesChallenges only on managing staff’s attitude but still can manage.
    4.0
    Guest Relations Agent
    Sep 2018
    1 to 2 years in the role, current employee
    Working in the beautiful green surrounding
    The good thingsThe surrounding of the work that is around nature and also working in an environment where most of the team members treat each other like their own family member. Other than that, you will be given the opportunity to grow and also learn on developing new skills which will be good for your own portfolio.
    The challengesThe communication between some of the team members from other divisions or between line staff and the management. Besides that, sometimes the decisions that management made could be a little bit confusing which will not be good for the line staff as they would pretty much be affected by it and also the execution of the decision would be completed with a few glitches.
    5.0
    Head of human resources
    Apr 2018
    Excellent Employee Engagement, training and high salary compensation
    The good thingsOpen door policy and leaders constantly will offer coaching and guidance. Standards always being monitored to ensure that employees lift up to the standards and achieve the KPI together. Salary is high and consider extremely competitive in the market of the same industry.
    The challengesLimited manpower so need to get involve in the planning or work to achieve the goal and result together even though it is related to operation or event
    4.0
    Demi Chef de Partie
    Mar 2017
    1 to 2 years in the role, current employee
    Good growing path
    The good thingsflexible, friendly people and open minded boss.
    The challengesSome people are taking you for granted as we try to provide the best service as we can.
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