The Ruma Hotel
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    The Ruma Hotel
    (14 reviews)
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    Company Reviews

    Working at The Ruma Hotel

    4.514 ratings in total
    5
    10
    4
    3
    3
    0
    2
    0
    1
    1
    100%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(14 ratings)
    Career development
    4.2(14 ratings)
    Benefits & perks
    4.5(14 ratings)
    Management
    4.1(14 ratings)
    Working environment
    4.5(14 ratings)
    Diversity & equal opportunity
    3.0(1 ratings)
    Ratings for The Ruma Hotel are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 14 reviews sorted by most recent
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    1.0
    Coordinator
    Aug 2025
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    exhausted and stress
    The good thingsgreat salary then others hotel
    The challengesnot well organized job task and unclear direction due to lack of senior staff..no work life balance
    5.0
    Butler
    Dec 2022
    1 to 2 years in the role, former employee
    Friendly environment
    The good thingsHaving opportunity to engage with guest with my passion in front office and the journey in this hotel. It’s make me grow and getting better.
    The challengesWhen we have to entertain complicated complain and some unwanted issue.
    5.0
    Bellman/concierge
    Nov 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Good to have team work
    The good thingsAcknowledging people around you and team work
    The challengesBusy time need to focus on task and make smooth by plan
    4.0
    Human resources assistant
    Jul 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Will gained more experiences
    The good thingsReally helpful and very friendly stuff. Suitable for fresh grad to gain experience.
    The challengesMaybe can improve in work life balance and enhance staff activities
    5.0
    Director
    May 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Empowerment & Flexibility
    The good thingsFlexibility and Challenging. Pay good remunerations and focus on employee well-being.
    The challengesTraffic and time consume on the road
    5.0
    Housekeeping attendant
    Apr 2021
    1 to 2 years in the role, current employee
    The best management i’ve working for.
    The good thingsThey treat me like a family.
    The challengesAlways put effort and giving the best
    5.0
    F&B supervisor
    Feb 2020
    1 to 2 years in the role, current employee
    Leadership and responsible is more important
    The good thingsThe best teamwork with the management/deparment and learning new things about coffee, cocktail and Gin&tonic...
    The challengesDo new opening hotel for first time and not enough staff for busy time.
    5.0
    Safety and security officer
    Jan 2020
    1 to 2 years in the role, former employee
    Amazing
    The good thingsHad great working environment that can be fit in which easier to tolerate and cooperate among the staffs. Such a beautiful and luxurious place to be experience for both staffs and guests.It creates lot of fun and comforts anyone entering this hotel.
    The challengesUpper management involvement sometimes could be less benefit to the workers. Privacy and personal matter should be has their own boundaries that we should respect. Respects and tolerance are very important to me.
    5.0
    Spa receptionist
    Oct 2019
    Less than 1 year in the role, current employee
    I love the working environment!
    The good thingsWorking environment, daily task and dealing with high class of guest. Have a good relation among collegue and my boss..
    The challengesHandling the complaint from the guest but still can manage in a good way!
    4.0
    Housekeeping public area
    Oct 2019
    1 to 2 years in the role, former employee
    Have been working in opening hotels, and being one of the team that raises new hotels
    The good thingsTo be Successful In the hospitality Industry , Team work Within And between All department Is Essential. Help Trainee to develop skills For better performance
    The challengesAccording to all SOP set by the company, improve the quality of work for the future and receive all criticism.
    5.0
    Sous chef
    Sep 2019
    1 to 2 years in the role, current employee
    Salary & life balance
    The good thingsGood salary, pre-opening in smooth operating. Not to rush open new hotel.
    The challengesHigh salary ,life balance, good management
    4.0
    2800
    Apr 2019
    Less than 1 year in the role, current employee
    Resolve guest complain...when complain from customers.
    The good thingsNew hotel..new concept
    The challengesNew sistem..different concept with other hotel
    5.0
    HAPPY WORKING
    Apr 2019
    5 YEARS WORKING AT FIRST WORLD HOTEL GENTING HIGHLAND & 10 MONTHS AS HOUSEKEEPING SUPERVISOR
    The good thingsENJOY & TAKE MORES EXPERIENCE
    The challengesPRESSURE FROM BOSS
    5.0
    SPA &FITNESS TEAM LEADER
    Mar 2018
    Spa & Fitness Team Leader
    The good thingsTry something new inviroment. I can arrange and train the new spa n fitness opening
    The challengesNothing
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