Executive - Technical Support - Mandarin/Cantonese for Hong Kong & Taiwan
Join Our Team as an Executive - Technical Support (Mandarin / Cantonese Speaker)!
Are you passionate about solving technical issues and helping customers? Do you speak Mandarin / Cantonese fluently? If so, we want YOU on our team!
What You'll Do:
- Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.
- Troubleshoot Problems: Identify hardware or software issues and provide effective solutions.
- Educate and Advise: Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
- Share Insights: Provide valuable input on recurring customer problems to our technical team.
- Collaborate: Work closely with Team Leaders / CC managers and provide feedback for continual improvement.
What You Need to Succeed:
- Educational Background: Diploma or degree in IT-related disciplines.
- Language Skills: Proficiency in spoken and written English and Mandarin / Cantonese.
- Fresh Graduates Welcome: If you're fluent in Mandarin / Cantonese, we encourage you to apply! We provide the necessary training and support.
- Technical knowledge: Understanding of desktop, laptop and tablet’s hardware and technology with problem solving and troubleshooting skills.
Work Schedule:
- Operating Hours: 24/7
- Workdays: 5-day work week with off days based on a roster.
What We Offer:
- Competitive Salary: RM 3,000 - RM 4,000.
- Language Allowance: RM500
- Shift Allowance: For selected desks.
- Overtime Pay: For selected desks.
- Performance Bonuses: Quarterly bonuses for confirmed staff.
- Generous Leave: 15 days of annual leave and 14 days of medical leave.
- Comprehensive Insurance: Medical and hospitalization coverage.
Employer questions
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Technical Executive?
- Do you have customer service experience?
- Which of the following languages are you fluent in?
- How would you rate your English language skills?
- Are you willing to undergo a pre-employment background check?
Company profile
Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.
Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.
Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.
Scicom provides unique solutions in service excellence across Asia Pacific.
Only shortlisted candidates will be notified.
Scicom follows the requirements of the Personal Data Protection Act 2010 and will only use your data in accordance with the terms of this Privacy Notice. We will only hold your data for as long as is necessary and in connection with your application for employment. Third Parties may receive your data if required and in accordance with the law. Scicom will maintain your data securely. For more information on how we use and protect your personal information please click on the links to read the Privacy Notice and Website Terms of Use before submitting your personal information to us. By contacting us, you are accepting the terms and conditions set out under the Privacy Notice and Website Terms of Use in accordance with the Personal Data Protection Act 2010