Assistant Manager, Certificate Servicing
Add expected salary to your profile for insights
KEY ACCOUNTABILITIES
- Managing day-to-day certificate servicing operations inputs & outputs activities deliverables to meet within the agreed process SLA and turnaround time.
- Effective resource planning for processing activities, adhoc request, projects, UAT support and others business requirements.
- To timely review any processing errors and analyze the operational impact and control measures (Preventive, Detective & Reactive) and escalate to management.
- Provides deep specialist consultancy, guidance and support in their specific specialism, e.g. type of transactions and the business rules
- Develop and implement innovative solutions to optimize processes.
- Provide analytical support and direction for the team, and mentor business users.
- Serve as subject matter expert and direct the planning, design, and modification of individual project production.
- Interact and collaborate with change management team to ensure accurate execution of change request
- Create test script, test scenario plan and test plan for UAT testing to obtain desired results.
- Ensures IT requirements are met, and service quality maintained when introducing new services.
- Leads technical consultancy assignments which involve specialists from various disciplines, and takes responsibility for the quality, timely delivery and appropriateness of the team’s recommendations.
- Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions.
- Prepare system user manuals following new system launch for end users as reference
QUALIFICATIONS / EXPERIENCE
- Bachelor of degree or equivalent, in Insurance field
- At least 7 years working experience with 3 years in technical analyst related functions
- Worked in a financial institution, insurance related field, is preferred
- Good understanding / knowledge of Insurance
- Good understanding in research methodology and analytics
KNOWLEDGE & TECHNICAL SKILLS
- Demonstrable experience in handling projects and systems
- Excellent English and Bahasa Malaysia communication skills
- Understanding in Mandarin is a plus.
Employer questions
Your application will include the following questions:
- What's your expected monthly basic salary?
- How many years' experience do you have as an Assistant Manager?
- How many years' experience do you have in the insurance industry?
Company profile
Insurance & Superannuation101-1,000 employees
FWD Takaful Berhad is part of FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
Perks and benefits
Medical
Dental
Employer EPF 17%
Company information
Registration No.200601011780
Report this job advert
Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
Report this job ad
What can I earn as an Assistant Manager
See more detailed salary information