Assistant Manager, Certificate Servicing

Posted 3d ago

 

KEY ACCOUNTABILITIES

  • Managing day-to-day certificate servicing operations inputs & outputs activities deliverables to meet within the agreed process SLA and turnaround time. 
  • Effective resource planning for processing activities, adhoc request, projects, UAT support and others business requirements. 
  • To timely review any processing errors and analyze the operational impact and control measures (Preventive, Detective & Reactive) and escalate to management.
  • Provides deep specialist consultancy, guidance and support in their specific specialism, e.g. type of transactions and the business rules
  • Develop and implement innovative solutions to optimize processes.
  • Provide analytical support and direction for the team, and mentor business users.
  • Serve as subject matter expert and direct the planning, design, and modification of individual project production.
  • Interact and collaborate with change management team to ensure accurate execution of change request
  • Create test script, test scenario plan and test plan for UAT testing to obtain desired results.
  • Ensures IT requirements are met, and service quality maintained when introducing new services. 
  • Leads technical consultancy assignments which involve specialists from various disciplines, and takes responsibility for the quality, timely delivery and appropriateness of the team’s recommendations.
  • Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions.
  • Prepare system user manuals following new system launch for end users as reference

 

QUALIFICATIONS / EXPERIENCE

  • Bachelor of degree or equivalent, in Insurance field
  • At least 7 years working experience with 3 years in technical analyst related functions
  • Worked in a financial institution, insurance related field, is preferred
  • Good understanding / knowledge of Insurance
  • Good understanding in research methodology and analytics 

 

KNOWLEDGE & TECHNICAL SKILLS

  • Demonstrable experience in handling projects and systems
  • Excellent English and Bahasa Malaysia communication skills
  • Understanding in Mandarin is a plus.

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • How many years' experience do you have as an Assistant Manager?
  • How many years' experience do you have in the insurance industry?

Company profile

Company Logo for FWD Takaful Berhad
Insurance & Superannuation101-1,000 employees

FWD Takaful Berhad is part of FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

Perks and benefits
Medical
Dental
Employer EPF 17%

Company information

Registration No.200601011780

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