Systems Engineer (Data Centre Operations)
Job Purpose:
Responsible for ensuring the stability, performance, and scalability of both critical and non-critical systems. This includes monitoring service availability, managing resource utilization, troubleshooting issues, optimizing system performance, implementing data backup strategies, ensuring redundancy, and coordinating IT Disaster Recovery (ITDR) exercises to minimize downtime.
Roles & Responsibilities:
- Support, maintain, and administer services hosted at the Data Centre, including Email, Databases, DNS, Web services, LDAP, etc.
- Proactively ensure the highest level of Data Centre service availability by troubleshooting and resolving technical issues, taking ownership of problems, and following up accordingly.
- Coordinate with various parties, teams, or vendors during service outages. Respond to incidents related to the Data Centre and manage escalations until resolution.
- Oversee system implementations at the Data Centre and assist in handling internal and external requests.
- Perform regular OS patching to ensure security and address vulnerabilities.
- Monitor system performance to prevent slowdowns and crashes.
- Identify and analyze system performance issues, working closely with various teams to recommend and implement remediation actions.
- Manage system user accounts and grant access privileges as required.
- Perform regular system backups, ensuring data integrity and enabling quick recovery in case of failures.
- Monitor and maintain backup schedules, troubleshoot failures, and optimize storage solutions.
- Coordinate IT Disaster Recovery (ITDR) exercises to validate system resilience and business continuity plans.
- Collaborate with cross-functional teams to ensure timely recovery of critical systems and address any gaps in disaster recovery procedures.
Minimum Years of Work Experience:
A fresh graduate is acceptable.
Academic Qualification:
Bachelor’s Degree in Computer Science or Computer Networking.
Special Requirements:
On standby mode outside of working hours, including weekends and public holidays.
Skills and Knowledge Required:
- Good knowledge of Linux/Windows operating systems, cloud computing & hosting, web services, networking, server management & virtualization, storage, and backup.
- Basic knowledge of automation & scripting using Bash, Perl, PowerShell, etc.
Behaviour Attributes:
- Ability to work independently, be self-motivated, and perform well under pressure.
- Strong problem-solving skills, time management, prioritization, adaptability, and continuous learning.
Work location: Samarahan, Sarawak.
Employer questions
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Company profile
Who We Are We are a private company wholly owned by the Sarawak State Government, and a leading ICT Systems Integrator and Solutions Provider in Sarawak. We have an extensive track record and skills dedicated towards providing business solutions and end-to-end IT services to our customers. We work with our customers to build long-term relationships based on mutual value creation and trust. Our Start: We were founded in 1991 to Computerize the Sarawak Government. Our People: We are 1000+ strong in locations across Sarawak, Sabah and West Malaysia. What We Stand ForAt SAINS, we are committed to working together with our customers to help them achieve their goals through the development of excellent digital solutions and the provision of first-rate services. All backed by continuous 24-hour support. Our Vision: A world Class Digital Solutions and Services Provider Our Mission: To provide premium Digital Solutions and Services through engaging and collaborating with stakeholders in Sarawak and beyond Our Expertise: With over 25 years in the field, we focus on providing solutions to improve work processes, drive service delivery to the public, and push your organization forward. We will work together with you to understand your business and develop the right solution to fit your needs. Our Social Responsibility: As a home-grown Sarawakian company, Sarawak’s growth is not just responsibility it is imperative. For this reason, we run multiple community inclusivity programmes targeted at Sarawakian youth and Sarawak’s rural community. Are you ready for the next digital leap? Technology is speeding up exponentially and organizations must keep up with the flow or drown in the river. Sometimes, to keep from drowning, you need a helping hand. For over 25 years we have worked together with government and private organizations to develop technology solutions that ensure that our customers not only keep up with the changing times, but also make the most of the new opportunities offered.
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