Customer Service Executive

Tasks and duties

• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Closing sales for the company.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.