Service Desk Analyst
Job opportunities
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Jobs in Malaysia right nowJob growth
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In the last yearJob satisfaction
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Job opportunities
-
Jobs in Malaysia right nowJob growth
N/A
In the last yearJob satisfaction
N/A
On this page
- How to become a Service Desk Analyst
- Latest Service Desk Analyst jobs
- Top skills and experience for Service Desk Analysts
How to become a Service Desk Analyst
A diploma is typically required for this role, with previous experience and customer service skills being an advantage.
- Complete a diploma or degree in information technology (IT), computer science, software engineering or a related field.
- Undertake an internship in an IT department or company.
- Consider obtaining an Information Technology Infrastructure Library (ITIL) certification.
Compare your salary
Find out how your salary compares with the average salary for Service Desk Analysts.Latest Service Desk Analyst jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Service Desk Analyst employers on Jobstreet are looking for job seekers with expertise in the following areas. Service Desk
Helpdesk Support
Ticketing
Hardware
Incident Management
ITIL Framework
Troubleshooting
Microsoft Windows
ServiceNow
IT Technical Support
Customer Service
Call Handling
Phone Etiquette
Information Technology Service Management
Service Level Agreements
First Point of Contact
Technical Assistance
Customer Service Industry
Information Technology
Information Technology Services
Source: Jobstreet job ads and Jobstreet Profile data
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