American Express
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    American Express
    (130 reviews)
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    Company Reviews

    Working at American Express

    4.6130 ratings in total
    5
    94
    4
    23
    3
    9
    2
    3
    1
    1
    98%
    Rate salary as high or average
    97%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(130 ratings)
    Career development
    4.3(130 ratings)
    Benefits & perks
    4.6(130 ratings)
    Management
    4.1(130 ratings)
    Working environment
    4.6(130 ratings)
    Ratings for American Express are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 131 reviews sorted by most recent
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    most recent
    5.0
    Customer Care Professional
    Nov 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    Achieved goals tremendously over the years working in AMEX
    The good thingsTher perks, benefits, peers and people around plus the environment was a the bestest place ever to work, in such a great organization as AMEX
    The challengesvery minimal as the Superiors, peers even the Management are very good in taking care of employees well-beings
    1 person found this helpful
    5.0
    Global support executive
    Aug 2023
    Kuala Lumpur
    Great place to work with great cultures and with great leadership
    The good thingsNot to compare, Amex is just superb. will try an understand all employee need and want!
    The challengesless opportunity as too many talented colleagues
    1 person found this helpful
    2.0
    Customer care service
    Aug 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    high salary, but that's it
    The good thingsgood pay but that's it
    The challengesterrible working hours, no work life balance, force to attend company activities on your own money and time !!! difficult to move internally, very intense call load, indirect forced sales
    2 people found this helpful
    5.0
    analyst
    Jun 2023
    Culture & MNC company
    The good thingsit is a good culture company
    The challengesnone from my end so far
    5.0
    Customer Care Professional
    Feb 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    Competitive, fast paced and challenging
    The good thingsAcknowledged for my ability in communications, constant engagement in team activities, inclusive, little to no politics, respectable, payout for KPI is wonderful
    The challengesConstant change in expectations however not a negative point
    5.0
    Customer Care Professional
    Nov 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    A Fair Company That Give Equal Opportunity
    The good thingsThe company cares about its employees and colleagues are the most supportive people I've ever met from the bottom all the way to top management. Honest, sincere, accepting, and supportive people.
    The challengesFor night shifters, it will be difficult to balance personal life as well as health.
    5.0
    Group leader
    Sep 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    Company that cares for employees
    The good thingsGood salary, good engagement, caring management, plenty of internal growth opportunites.
    The challengesThe workload in one people leader position is quite heavy, in my humble opinion.
    5.0
    US CEN
    Aug 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    An opportunity to grow
    The good thingsAmex has been my dream to work at and it has been a great privilege for me to experience working here. I learned alot from the people that comes from other parts of the countries.
    The challengesExtensive calls and high expectations to meet the NPM quota.
    4.0
    CCP
    May 2022
    Big company with good career growth .
    The good thingsGood pay , good teammates and leaders .
    The challengesYou will need high mental stress capabilties to cope with the job . It ain't easy for people that would give up easily .
    5.0
    Account specialist
    May 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    It was a great experience working in AMEX!
    The good thingsThe benefits are superb. The environment is beyond amazing.
    The challengesThe night shift hours might not be suitable for some
    3.0
    Senior business analyst
    Jul 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Stable, minimal risk, but slow career growth
    The good thingsJob security is a plus point for those who is looking for a stable job
    The challengesUnpredictable change of company direction
    3.0
    Team leader supervisor
    Mar 2021
    Kuala Lumpur11 to 12 years in the role, current employee
    Good for new joiners bad for veteran in AMEX
    The good thingsIf you have not worked here or coming from a different company you will definitely find alot of great things here like the inclusion and diversity and support from top down etc but once you are are part of the Management team you will say otherwise
    The challengesBecause i have been with them for more than a decade now, seen how far they would go protecting and upselling their brand to attract new comers, too bad they didn't do enough in retaining the existing ones
    5.0
    Customer care representative
    Jan 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    wholesome working experience
    The good thingseveryone in the office from subordinates to team leaders to higher management are very supportive of your work and consistently making sure that you are meeting your own target ultimately their target by providing you monthly coachings and rewards.
    The challengesrigid schedule and tough customers.
    5.0
    Client manager
    Oct 2020
    Kuala Lumpur5 to 6 years in the role, current employee
    Great working environment!
    The good thingsGreat colleagues & culture. Employees needs are taken care & thoughtfully considered when making decision.
    The challengesIt is great working there. No issues at all. Great team and leaders supporting each other.
    5.0
    Executive Assistant
    Aug 2020
    3 to 4 years in the role, former employee
    Truly fortunate to be part of such a rich multicultural and multilingual organization
    The good thingsEmployees stand to experience more personal growth in an environment where they are exposed to differences in culture, opinions and ideas. Best learning to gain experience and exposure
    The challengesBetter emphasis on retaining top talents
    1 person found this helpful
    5.0
    Customer Care Professional
    Jun 2020
    1 to 2 years in the role
    A great place to work in.
    The good thingsThe company culture and working environment is truly great.
    The challengesI could not continue working the permanent night shift for US market.
    3.0
    Customer Support
    Jun 2020
    3 to 4 years in the role, former employee
    Good, but beware Feedback Culture
    The good thingsSalary is highly competitive, benefits are numerous, leadership is largely supportive, work environment is physically comfortable.
    The challengesVibrant 'Feedback Culture' where even tiny errors are not tolerated well, and some people get targeted more than others for so-called 'random call listening' that is clearly not random at all. Do you find that your colleague is constantly making erroes, yet gets no feedback, while any slight misstep you make results in a feedback? That's the culture.
    1 person found this helpful
    4.0
    Operation assistant
    Jun 2020
    1 to 2 years in the role, former employee
    Great Foundation for First Job
    The good thingsA place where seniors and colleagues are like your family. Training provided and professionalism maintained!
    The challengesManual processing required high detail oriented skill, however this challenge can train employees to be more focus, sharp and cautious! Competition for career development is high.
    5.0
    Corporate finance
    Apr 2020
    1 to 2 years in the role, current employee
    Great energy n good people around to work with
    The good thingsPeople and Enviroment
    The challengesMust be always competitive
    5.0
    Customer care executive
    Mar 2020
    3 to 4 years in the role, former employee
    My own review working at Amex for 2 years
    The good thingsExcellency, Opportunities, Companions, Balance, growth.
    The challengesNever ending complaints, mentally tough, ever rising targets.
    4.0
    Customer care
    Mar 2020
    5 to 6 years in the role, former employee
    good career advancement
    The good thingsproper training and performance incentive given
    The challengesMinimum politic issue and stressful working environment
    5.0
    Research analyst
    Mar 2020
    Less than 1 year in the role, current employee
    Living a comfortable life, thanks to AMEX
    The good thingsWe practice diversity and inclusiveness. which means AMEX do not judge fresh graduates based on black and white qualifications but instead focus on the practical qualifications such as attitude and soft skills. This is the future where educations is heading towards and AMEX is definitely leading the industry.
    The challengesThe exposure I received had been overwhelming. Many colleagues here had been here for at least 3 years because they love the culture and benefits here.
    1 person found this helpful
    5.0
    Customer representative Corporate Department
    Feb 2020
    1 to 2 years in the role, former employee
    Customer Oriented
    The good thingsAwarded Best Seller Big bird during Christmas during my service 8 years, Handling Challenges as being corporate companies coordinator, with an angry and hungry customer providing service that beyond the customer expectation. With the excellent service which was provided repetition orders were made which give me great joy and satisfaction
    The challengesDisappointment due to some teammates who do not appreciate the passion of being customer service but my greater passion for my customer builds my self-esteem and commitment. Flexible working hours as my family is part of commitment as I am the sole breadwinner. The environment leads to my long stay for 8 years till it has been handover to Foodpanda
    5.0
    Business analyst
    Feb 2020
    3 to 4 years in the role, current employee
    People focused organisation
    The good things- lots of opportunities to grow - internal movements encouraged - above average pay - good culture overall - provides avenue for staff to development (trainings, workshops, programs) - strong leadership and not afraid to bring up new leaders - satisfactory perks, benefits and allowance
    The challenges- needs more job functions/variety of roles to come in to the Malaysian campus - with a global organisation this big, the bottom workers day to day work might sometimes be too transactional/not as meaningful to feel a part of the business - policies are pretty rigid in order to ensure consistency globally
    5.0
    Customer Care Professional
    Oct 2019
    1 to 2 years in the role, former employee
    Awesome working culture
    The good thingsThis company has awesome working culture among colleagues, especially the feedback culture, whereby we share the area of improvements and opportunities. The best part of it, most or all of us are very keen to learn and develop, we take in with open mind and growth mindset. If you leave this company and move to others, you will experience a great culture shock as this culture is so unique and I can say only exist in this company.
    The challengesYou might need to spend more on your personal time if you wish for career advancement. The system might not be the best but they are keen to improve.
    1 person found this helpful
    5.0
    SMall Merchant JAPA
    Sep 2019
    7 to 8 years in the role, current employee
    Best company that I've work with
    The good thingsThe people and the leaders that have always been supportive and friendly. the organization always put their people first.
    The challengesgetting promoted as competition is high
    5.0
    Customer care professional
    Aug 2019
    3 to 4 years in the role, current employee
    A great journey path for a great career in the future
    The good thingsThe pay, allowance and how to would take care of our employee
    The challengesThe people, and the environment and the benefits perks that comes wuth a great package of salary
    5.0
    Customer care executive
    Jun 2019
    1 to 2 years in the role, current employee
    The Best Place for Personal and Courier Growth
    The good thingsThe culture, enviroment, colleagues, superiors and definitely the pay.
    The challengesNeed to be flexible for working hours and commited to improve one self for growth.
    5.0
    Subject matter expert
    Jun 2019
    7 to 8 years in the role, former employee
    Great
    The good thingsThe benefits were good, employee engagement is fantastic, trainings provided were great, office is comfortable
    The challengesThe pressure of higher management and wrong expectation presented in BURs.
    5.0
    Subject matter expert
    May 2019
    5 to 6 years in the role, former employee
    Best Employer
    The good thingsYou want work life balance, you want fun engagement..this is the place!
    The challengesLacks in career development
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