A challenging yet diverse experience in a fast-paced, hands-on environment where I was frequently required to take on cross-functional roles amid poor work-life balance, unclear structures, and limited supportThe good things1. Opportunity to be exposed to multiple areas
2. Accommodation and utility costs are provided for employees.
3. Suitable for individuals who prefer hands-on, fast-paced environments with constantly changing tasks
The challengesWork-life balance is poor. Even on official leave days, staff may still be contacted to resolve issues or assist with operations.
Lack of clear boundaries between departments. Operational staff are frequently asked to handle sales-related responsibilities without proper structure or incentives.
Frequent meetings without direction. Weekly meetings are conducted, but often do not result in real progress or actionable solutions.
No proper SOPs in place. Staff are expected to figure out processes on their own, leading to inefficiencies and repeated work.
Top-heavy culture. Supervisors often function as decision-makers without formal accountability, while general management lacks direction and tends to shift blame onto staff.
Employees are over-utilised. There is a tendency to stretch staff across multiple roles under the pretext of "helping the company," often without proper recognition or support.