Asia Assistance Network (M) Sdn Bhd
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    Asia Assistance Network (M) Sdn Bhd
    (59 reviews)
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    Company Reviews

    Working at Asia Assistance Network (M) Sdn Bhd

    3.559 ratings in total
    5
    16
    4
    17
    3
    16
    2
    0
    1
    10
    78%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(59 ratings)
    Career development
    3.2(59 ratings)
    Benefits & perks
    3.2(59 ratings)
    Management
    3.1(59 ratings)
    Working environment
    3.6(59 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for Asia Assistance Network (M) Sdn Bhd are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 59 reviews sorted by most recent
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    5.0
    Team Leader
    Jan 2026
    Petaling Jaya Selangor7 to 8 years in the role, former employee
    It was great and teachable moment
    The good thingsIt had good benefit for TPA and allowances
    The challengesPrior leaving in 2020, the management should be improve
    1.0
    -cse
    Mar 2023
    Petaling Jaya SelangorLess than 1 year in the role, former employee
    environment not good
    The good thingshave local food restaurant and have good team leader
    The challengestoxic environment, and the office does not provide a room for the staff to rest and only for a nursing room for mothers who have just given birth, they are too pushy and blame and find fault with the new staff, it feels like when you want to ask a question, the answer is given while embarrassing the staff, perli staff, the environment is not good,
    1.0
    Staff
    Oct 2022
    Stepping stone to become a great leader
    The good thingsPretending to be clever yourself is working with people who are pretending even more effectively than you are
    The challengesStaff's are too pampered. Like employees like leaders. All you need is some 'shoe shining' and you can get where you want to be. Need things to be done? CC the whole company's leaders. Impressive workstyle. If that is your style of work, then this is the place to be.
    3.0
    Officer Regional Call Unit Management
    Sep 2022
    Petaling Jaya Selangor3 to 4 years in the role, current employee
    Lack in Career Growth
    The good thingsAllowances paid higher compare to other companies
    The challengesCareer growth not there and incentives very low
    5.0
    Customer care service
    Sep 2022
    Petaling Jaya Selangor7 to 8 years in the role, former employee
    Excellent job team work
    The good thingsLearn more and more the professional skills
    The challengesPerfect timing and attendance with growing up own self
    3.0
    Marketing
    Aug 2021
    Petaling Jaya Selangor1 to 2 years in the role, current employee
    Inconsistent company structure
    The good thingsAmazing and friendly coworkers
    The challengesInconsistent decision-making and lack of timeliness in providing direct answers Constant changes in SOPs which often confuse the internal workflow
    5.0
    Claims analyst
    Mar 2021
    9 to 10 years in the role, current employee
    9 years, very good company
    The good thingsA good teamwork, no prasure., can work relex,
    The challengesNeed hard work. Need achieving kpi Need to do claims without mistake Pancualy Attended good Communicate with senior staff
    4.0
    HR intern
    Sep 2020
    Less than 1 year in the role, current employee
    Flexible working hour and having good colleagues.
    The good thingsI work for 6 months internship and I have learned a lot from my colleagues to do various tasks in each team.
    The challengesDue to COVID-19, I couldn't work for so long, but once I come back to work again there were less work in my team. So, I learned to do tasks for other teams.
    5.0
    Executive
    Sep 2020
    very nice to work here
    The good thingsflexible working environment
    The challengesnothing that i hate here
    4.0
    Cash management officer
    Aug 2020
    1 to 2 years in the role, former employee
    awesome and quite stressfull
    The good thingsteamwork and very down to earth top management
    The challengesless social time and its a compulsary 12 hours shift
    4.0
    Healthcare Operations Executive
    May 2020
    3 to 4 years in the role, current employee
    Good place to start a career
    The good thingsEncouraging people and work place
    The challengesDated facilities but constantly upgrading to a better one
    5.0
    Senior Claims officer
    Mar 2020
    3 to 4 years in the role, current employee
    Good for experiences and gain new skills.
    The good thingsGood team player and positive working environment.
    The challengesTo challenge myself in conveying more brilliant ideas for company upbringing.
    4.0
    Medical claims analyst
    Feb 2020
    1 to 2 years in the role, former employee
    Exposure to various insurance policy contract and benefits including employee benefits both inpatient and outpatient
    The good thingsVery supportive senior and team leaders
    The challengesVery meticulate to process claim of various type of polylicy contract.
    4.0
    associate manager claims
    Dec 2019
    5 to 6 years in the role, current employee
    one of the best company
    The good thingsVery flexible and friendly staffs
    The challengesIt is very far from my place.
    3.0
    Claims health regional
    Nov 2019
    current employee
    Stressful and lots of multitasking
    The good thingsFriendly co-workers. Learn a lot and a good platform for fresh graduates to start their careers.
    The challengesIncrement only during the 1st year, multitask a lot, originally from claims team but still has to do works from finance department, whole levels has to share between ONLY 2 restrooms. Not happy with the management at all, some can be based on 'favoritism'.
    1 person found this helpful
    4.0
    Finance
    Oct 2019
    1 to 2 years in the role, former employee
    Great but hard to grow, you will work at stagnant
    The good thingsGood working environment and teamwork
    The challengesLack of training. IT dept are always not available. Low increment
    5.0
    Operations Manager, Asia Travel HUB
    Sep 2019
    A good starting ground to build up your network!
    The good thingsGreat team player atmosphere and good bosses who listens to your problems and issues. Good prospect for career growth and enhancing your networking capabilities. The learning curve for multitasking is also very high and it will make things easier when you're able to cope up with all the given task.
    The challengesThe never-ending meetings (on management level). Due to the fact the central HQ is based in Paris, most time we have to attend call-conference late at night after office hours.
    1 person found this helpful
    1.0
    Regional Telephony Engineer
    Sep 2019
    Less than 1 year in the role, current employee
    Bad management overall
    The good thingsgood medical card, but not available for spouse and kids
    The challengesweak ITSM, weak business continuity / disaster recovery, communications with sister company and clients aren't transparent
    1.0
    Associate Manager
    Aug 2019
    1 to 2 years in the role, current employee
    finance
    The good thingslearn new things
    The challengesworkload too much
    3.0
    Medicheck Officer
    Aug 2019
    Less than 1 year in the role, former employee
    Super Stressful!
    The good thingsColleagues are really friendly and they are willing to assist. No shift and OT, working on weekdays only, easy to apply for leave, free fruits on every Monday.
    The challengesJob scope has only got less than 10% related to what I study, more like customer service (through phone calls), ridiculous KPI expectations. You need to work non-stop if you want to leave work punctually. Be prepare to get scold by customers, it's common everyday.
    1 person found this helpful
    4.0
    Healthcare Regional Officer
    Aug 2019
    1 to 2 years in the role, current employee
    At one point, I had created a comfort zone for myself
    The good thingsWork life balance.
    The challengesThe challengew will be having difficulty with other countires. Each country workplace has their own culture.
    3.0
    Customer service
    May 2019
    3 to 4 years in the role, former employee
    Good place to learn
    The good thingsGaining knowledge, making new acquaintance
    The challengesYou will have to take the initiative and figure things out on ur own
    1 person found this helpful
    3.0
    Mediclinic
    Apr 2019
    1 to 2 years in the role, current employee
    Stressful working environment
    The good thingsThe free fruit every Monday
    The challengesToo much workload and the KPI expectation is so ridiculous.
    2 people found this helpful
    1.0
    Healthcare Manager
    Apr 2019
    Once a great place, better anywhere else now
    The good thingsNot strict with working apparels. Bosses are easy to approach, can even just walk up and chat with the CEO. Great teamwork and friendly colleagues within the same team. Performance measure is objective and transparent.
    The challengesHorrible office layout. About 100 staffs cramped within each floor of the company fighting for 4 toilets. HR comprise of more than 10 person, but couldn't do the job of 1. Inter-department politics are crazy! You'll hear about budget cuts, or no budget everyday thus don't expect being well paid. You'll spend most of your time doing internal documentation to justify your workload than doing your job.
    1 person found this helpful
    1.0
    Claim Operation
    Mar 2019
    Low basic
    The good thingsYou will be recognized by other company.
    The challengesLow basic, high workload
    1 person found this helpful
    3.0
    Executive
    Mar 2019
    Less than 1 year in the role, current employee
    Quite free
    The good thingsPlenty of different departments. Nice to interact with some of the helpful ones from other department. The seniors always has meetings, so the we are quite free sometimes. There is free course online given, for us to better ourselves.
    The challengesThe IT staffs doesn't pickup phone and try hard to do less. Don't expect much IT support working here. Too many procedures changes all the time. Confusing and hard to keep up. We have a huge HR department but usually hard to get any help/response from them.
    1 person found this helpful
    4.0
    Regional Healthcare Administrative Officer
    Jan 2019
    Less than 1 year in the role, current employee
    Great place to work for fresh graduate.
    The good thingsGreat engagement with colleagues from different departments. Helpful colleagues and friendly working environment. It is a good place for a fresh graduate to start to work as you will get yourself familiarized with the working life.
    The challengesBoring work assigned by the manager. The seniors will not let you have much expose to the work, so you will have a lot of free time while the others are busy working.
    2 people found this helpful
    3.0
    .Executive
    Sep 2018
    My experiences
    The good thingsOften has new challenges or new problem coming up, keep mind active trying to search for solution. Long service award although only give watches. Most colleagues are nice to work with.
    The challengesStressful environment. Require more transparency on what's going on. Management should treat their staffs more fairy and better. And be more reasonable. Evidence by the high turnover and staffs that MIA. Workloads keeps increasing but not enough staffs to actually do the work.
    1 person found this helpful
    3.0
    Finance Department
    Jul 2018
    1 to 2 years in the role, former employee
    A good experience for insurance background
    The good thingsHow to dealing with high volume transaction
    The challengesIn process to restructuring the organization.
    1 person found this helpful
    5.0
    Medicheck Officer
    Mar 2018
    Less than 1 year in the role, former employee
    Working experience like no other
    The good thingsThe team were working and communicating really well together and they support each other in everything. The management did great to keep their employees' welfare by providing the social space for the employees and also by celebrating their employees birthday. And they also give flexible time for the Muslim men to go for Friday prayers which is a thumb up!
    The challengesThe workload is a little too much to handle for the team. The management could try to increase the members of team to loosen up the workload of each member. The management also could do better to raise up the team members morale by subsequently organize some activities outside.
    3 people found this helpful
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