Ratings for Convergys are shared as-is from employees in line with our community guidelines
Reviews
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5.0
Technical Support Expert
Jan 2021
Bandar Utama Selangor1 to 2 years in the role, former employee
Equal opportunity to grow for anyone willing to take the challenge
The good thingsOne of the best places to work. The people, management as well as managers always keenly interested to understand how best to work together for the best results. Never a dull moment. Great place to make friends though.
The challengesWorkload during peak periods, being a call center this is expected. Other then that nothing else.
5.0
Technical Support
Jan 2021
Bandar Utama Selangor1 to 2 years in the role, former employee
Equal oppurtunity to grow for anyone willing to take the challege
The good thingsOne of the best places to work. The people, management as well as managers always keenly interested to understand how best to work together for the best results. Never a dull moment. Great place to make friends though.
The challengesWorkload during peak periods, being a call center this is expected. Other then that nothing else.
5.0
Content writer
May 2020
3 to 4 years in the role, current employee
Good to work here to get experience
The good thingsgood salary, good team leader and team mate
The challengesNot secure because always need apply to another department if one project we exist have finish
1 person found this helpful
5.0
Team manager
Jul 2019
7 to 8 years in the role, current employee
Worthwhile
The good thingsDiversity, the people, the workplace, the management and support system
The challengesWhat everyone would expect. Reporting and downtime issues. Not that often, and it's mostly from the clients end.
5.0
CSA
Mar 2019
1 to 2 years in the role, former employee
Great
The good thingsGreat projects to work in.
The challengesThe shifts can be a challenge
5.0
Technical support
Dec 2018
1 to 2 years in the role, former employee
I had the best experience in this company
The good thingsThe experience to handle so many customers with the professional way.
The challengesThe challenge is we need to encourage our self to be more increase our skills so we will not left behind another team.
2.0
IT technical support
Nov 2018
1 to 2 years in the role, former employee
Poor Management
The good thingsGood benefits and allowances.
The challengesNon cooperative management, making hard decision when planning.
5.0
IT support specialist
Sep 2018
nice place to work and gain knowledge
The good thingseverything is good. even the enviroment is very nice. team mate is nice and team lead has all the information if you don't understand. the knowledge base in the company is very good.
The challengesworking at a call centre. never work there before.
5.0
CSR
Jul 2018
3 to 4 years in the role, current employee
great pleace to grow
The good thingsOpoturnity to everyone to grow
The challengesthe rule is very strict, no personal phone on floor
5.0
Customer service
May 2018
Selangor1 to 2 years in the role
Good Place to learn
The good things- Great working environment.
- Great Management Team.
- Having many open opportunities to get promoted.
- Multi-Cultural
The challenges- Sometimes the decision is not stable.
5.0
Operation Team Manager
Apr 2018
5 to 6 years in the role, current employee
Great experience that I can exposure myself to be better and help to improve the business
The good thingsGiving trust to handle improvement projects that are really can improve the business in terms of efficiency and effectiveness and maximize the profit as well by proactively identify process improvements. The company hires multi cultural people from different countries, and this is really good
The challengesDue to a lot of projects and metrics given from clients that make a work hour need to be extended from the usual
1 person found this helpful
5.0
Customer care associate
Dec 2017
Less than 1 year in the role, current employee
I was amazing experience working in Convergys for 6 months
The good thingsCool environment, friendly nature, great trainer and team leader
The challengesNo challenges, always learning
5.0
Customer service executive II
Oct 2017
3 to 4 years in the role, former employee
It was a learning, happy experience.
The good thingsSuper friendly environment despite being professional with work at all times... That's how we manage to enjoy our job and last longer even though the job was highly stressful.
The challengesthe most challenging to me was the schedule. It was a graveyard job since our clients all were from USA.
5.0
Customer service associate
Feb 2017
1 to 2 years in the role, current employee
Handling general inquiry about credit card acount details including account information, card features and coverage, billing and payment, compaints management and transactions review.
The good thingsI can say that working with Convergys has helped me a lot especially in developing new skills specifically handling customer call inquiry. Definitely one of the biggest BPO. GREAT company and professional employees.
The challengesChallenges working for this company would be shifting of schedule, call queue and introducing new brand.
4.0
Customer Service Representativesl
Nov 2016
Less than 1 year in the role, former employee
The every new knowledge and learnings
The good thingsFun working environment
The challengesLow career growth
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