Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce cost.Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment.We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner—a top industry analyst firm—has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer ManagementContact Center BPO.
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce cost.Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment.We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner—a top industry analyst firm—has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer ManagementContact Center BPO.
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce cost.Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment.We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner—a top industry analyst firm—has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer ManagementContact Center BPO.