Customer Connect Malaysia
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    Customer Connect Malaysia
    (17 reviews)
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    Write a review

    Company Reviews

    Working at Customer Connect Malaysia

    4.217 ratings in total
    5
    10
    4
    3
    3
    3
    2
    0
    1
    1
    71%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(17 ratings)
    Career development
    3.4(17 ratings)
    Benefits & perks
    2.8(17 ratings)
    Management
    3.5(17 ratings)
    Working environment
    4.1(17 ratings)
    Diversity & equal opportunity
    3.0(2 ratings)
    Ratings for Customer Connect Malaysia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 17 reviews sorted by most recent
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    most recent
    5.0
    Customer Service Associate
    Apr 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    I am so blessed to be part of CCM team. What a wonderful and memorable experience to be cherish. All the knowledge and skill that I've gained from CCM will i carry with me and use it well.
    The good thingsPromoting Work-Life Balance • Values work-life integration and flexible arrangements. • Promotes employee support systems. • Offers hybrid work, flexible hours, and remote work. • Sets clear boundaries and respects time off.
    The challengesthe hardest thing to do is to maintain a good quality call.
    1.0
    Customer Service Representative
    Sep 2024
    Kuala Lumpur Sentral Kuala Lumpurcurrent employee
    low pay... no benefits... no salary increment even after 5 years working... no such thing as bonus... workload a lot... very toxic management... stressful culture..
    The good thingsconvenient to travel...near public transport... none from the company
    The challengeslow pay... no benefits... no salary increment even after 5 years working... no such thing as bonus... workload a lot... very toxic management... stressful culture..
    1 person found this helpful
    4.0
    F&B server
    May 2020
    Solid cooperation from different departments
    The good thingsLiase each other.Cooperation in different of departments.
    The challengesSustain loyalty of guest and maintain a good experience service for the guest
    5.0
    Telesales representative
    Mar 2020
    Less than 1 year in the role, current employee
    Bad Management. Stressfull.
    The good thingsOffice Hour, best co worker, easy to reach by public transport
    The challengesStressfull. Bad management. Selfish employer who never care their employer health issue.
    2 people found this helpful
    3.0
    Customer Service Associate
    Mar 2020
    1 to 2 years in the role
    Stressful , poor management , less benefits and perks
    The good thingsGood working environment , colleagues are good and Leader are friendly but just there are some things that is just cant be accepted
    The challengesStressful , no career progressment , low wages and etc
    2 people found this helpful
    5.0
    Customer service
    May 2019
    Less than 1 year in the role, former employee
    Project UMOBILE
    The good thingsFriendly Environment still in good touch with all working colleagues
    The challengesNo Challenges , Fun and healthy environment
    5.0
    Customer service associate
    Jul 2018
    1 to 2 years in the role, current employee
    Great place for improving your skills and experience, and great working place environment.
    The good thingsGreat working place environment with staff and management.
    The challengesStarted with low salary.
    2 people found this helpful
    5.0
    customer service associate
    Jul 2018
    Kuala LumpurLess than 1 year in the role, former employee
    very good team
    The good thingsvery friendly enviroment
    The challengescalling customer foreigner
    5.0
    Custome Service executive
    Aug 2017
    Experience a good teamwork
    The good thingsVery friendly environment
    The challengesOpportunity for position
    5.0
    Customer service
    Jul 2017
    1 to 2 years in the role, current employee
    Outsource company
    The good thingsFriendly
    The challengesworking with outsource no benefit.
    4.0
    Head of Learning and Development
    Jun 2017
    3 to 4 years in the role, current employee
    Working Together like a family
    The good thingsFamily oriented working environment, fun-filled activities to keep your day going and full support from every level and department to get your job done. Once you join Customer Connect Malaysia, you will find it hard to get another job because of the warmth you get working here. Bright career progression path from all departments and levels that will keep your job motivating and challenging at the same time.
    The challengesNone that I can think of so far
    5.0
    Customer service executive
    Oct 2016
    1 to 2 years in the role, former employee
    HAPPY
    The good thingsI learn a lot of new things them send for exam and courses about the marketing and products its help very well.good job training about products and system
    The challengesnothing is
    1 person found this helpful
    3.0
    Data entry clerk
    Sep 2015
    Less than 1 year in the role, current employee
    Data Entry
    The good thingsxkan kerja kat dalam customer connect pon. saya kena hantar ke UMobile jadi data entry clerk. kerja kat umobile mmg baik. tapi benefit kurang la.medical reimbursement cuma rm40. socso rm 1000 je kot. so nak kerja amik pengalaman ok la. rakan sekerja semua baik2.
    The challengesslip gaji selalu keluar lambat. ada satu bulan slip gaji x bagi, alasan sebab dakwat printer habis.. apa2 terasa cam anak tiri kepada kompeni yg kita kerja (umobile) sebab kita ini umpama disewakan je utk kerja. rating yang diberi utk working environment, management & work/life balance utk umobile, selebihnya utk customer connect malaysia.
    2 people found this helpful
    3.0
    Customer service executive
    Jul 2015
    Less than 1 year in the role, current employee
    Life in Contact Centre
    The good thingslearn lot of things such as system and electronic devices. Also know a lot of product and company information. Besides, I also help company to gain revenue by maintain existing customers.
    The challengesto success it need you to work hard to find what is suitable and useful for you. It is because, you are independence and not depend with others. This really challenging.
    4.0
    Customer associate
    Jul 2015
    1 to 2 years in the role, former employee
    the best environment
    The good thingschallenge is everywhere. no matter what job you are doing, there is always good and bad. so here, i am really enjoy doing my job. but the challenges when it comes to the salary. its very low than i ever expected. but then when it comes again. i guess its okay. because when you are happy money is nothing. having a great friend and nice boss with a great team leader, the salary never bother me.
    The challengesthe challenges to be a customer service is u need to be patience. its normal when customer get angry to you. because when we understand what they having actually, i am really sure even myself will get angry. so be cool when u get scolded by customer. understand what they want and give it to them. sometimes customer they just want us to help them trough what they really need. so be cool and relax.
    1 person found this helpful
    5.0
    senior agent
    Jul 2015
    1 to 2 years in the role, current employee
    My experience
    The good thingsI enjoy working here because of the environment is very good and management give a lot opportunity to their staff.
    The challengesThe most challenges that management to me is become a mentor to other staff and lot of complain towards me but i believe what ever that i do right thing they will accept slowly
    5.0
    Customer care representative
    Jun 2015
    Less than 1 year in the role, current employee
    good
    The good thingswell training n time management always care bout staff development advise accordingly to staff,a lot of benefit to staff.i don't feel bad to choose customer connect Malaysia as my employer
    The challengesits some difficult because a lot of people out there has been no work so we are Challenger to be customer connect malaysia staff
    1 person found this helpful
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