Customer Connect Malaysia
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    Customer Connect Malaysia
    (17 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Company size

    51-100

    Primary location

    Suite 2A-15-2, Block 2A, Level 15, Plaza Sentral, Jalan Sentral 5, 50470 Kuala Lumpur, WP Kuala Lumpur
    Customer Connect Malaysia is a business process outsourcing organization specializing in 3rd stream call centre through all channels. We provide expertise in customer journey touch points from entry to recovery, CRM and consulting. We drive beyond SLAs to deliver real value to our customers.Here at Customer Connect Malaysia, you are not just taking a "job", but embarking on a full career definition journey with us. Customer Connect Malaysia recognizes the value that will enhance your talent and skills. CCM provides you with the professional experience and job enhancement from decades of experience in contact centre management. CCM utilizes our expertise in people management to bring you to the next level in your career.What you can expect from us:Career Path MappingIndustry benchmarked and benefit packagesIndividual and team recognition programsVariety industry exposure through our internal and external awareness programs

    Gallery photos

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    Reviews overview

    4.217 ratings in total
    5
    10
    4
    3
    3
    3
    2
    0
    1
    1
    71%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends

    What’s it like working at Customer Connect Malaysia?

    AI summary of recent reviews

    Customer Connect Malaysia offers a friendly, family-oriented work environment where colleagues support each other across departments. The company provides good training opportunities for product knowledge and systems, and the office location offers convenient access to public transport.

    However, employees note that compensation packages are on the lower side with limited increases and benefits. There are also concerns about career progression opportunities, and the nature of the work can involve managing high workloads while maintaining professional customer service standards.

    Recent reviews

    5.0
    Customer Service Associate
    Apr 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    I am so blessed to be part of CCM team. What a wonderful and memorable experience to be cherish. All the knowledge and skill that I've gained from CCM will i carry with me and use it well.
    The good thingsPromoting Work-Life Balance • Values work-life integration and flexible arrangements. • Promotes employee support systems. • Offers hybrid work, flexible hours, and remote work. • Sets clear boundaries and respects time off.
    The challengesthe hardest thing to do is to maintain a good quality call.
    1.0
    Customer Service Representative
    Sep 2024
    Kuala Lumpur Sentral Kuala Lumpurcurrent employee
    low pay... no benefits... no salary increment even after 5 years working... no such thing as bonus... workload a lot... very toxic management... stressful culture..
    The good thingsconvenient to travel...near public transport... none from the company
    The challengeslow pay... no benefits... no salary increment even after 5 years working... no such thing as bonus... workload a lot... very toxic management... stressful culture..
    4.0
    F&B server
    May 2020
    Solid cooperation from different departments
    The good thingsLiase each other.Cooperation in different of departments.
    The challengesSustain loyalty of guest and maintain a good experience service for the guest
    Ratings for Customer Connect Malaysia are shared as-is from employees in line with our community guidelines
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