Could be a better organizationThe good thingsThe company as a whole could be great but since this is a shared services center for IT, its a different story altogether.
The challenges1. People culture - expect back stabbing then actually delivering the work.
If you are lucky you end up in a great team (rare) , some team like putting up show but lack substance
2. Leadership - Lacking and don't expect open door , extremely hierarchical.
3. Work life - if you like working on weekend and holidays , extremely high turnover due to high stress environment.
4. Benefit/perks - other than you get paid on time , the rest of the "perks" are not actually to the benefit on the employee