IT ManagerThe good thingsColleagues are helpful and willing to help each other.
Implementation consultants are not well trained, as there is lacking of structured training.
Support consultants are also not well versed, and have problem relating to the implementation team.
The management needs to ensure sales, implementation and support team are in talking terms and have enough resources to be trained.
The challengesResources issue.
Some senior managers are all over the place, and not coherent.
Some senior manager doesn't inspire confidence and turnover is high