Grab
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    Grab
    (101 reviews)
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    Company Reviews

    Working at Grab

    4.2101 ratings in total
    5
    51
    4
    31
    3
    10
    2
    3
    1
    6
    90%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(100 ratings)
    Career development
    3.5(100 ratings)
    Benefits & perks
    3.7(100 ratings)
    Management
    3.5(100 ratings)
    Working environment
    4.1(100 ratings)
    Diversity & equal opportunity
    3.7(9 ratings)
    Ratings for Grab are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 101 reviews sorted by most recent
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    most recent
    4.0
    Grab Driver
    Mar 2026
    Penang Island Penang1 to 2 years in the role, former employee
    A flexible and rewarding experience that improved my customer service and time management skills.
    The good things-Enjoy interacting with a wide range of customers and providing good service -Flexible working schedule which allows better time management -Opportunity to improve communication and customer service skills -Gained experience in navigation, time management, and handling different situations -Able to maintain good customer ratings through friendly and reliable service
    The challenges- Traffic conditions can sometimes affect travel time and efficiency - Long working hours may be tiring during peak periods - Income can vary depending on demand and peak hours - Dealing with different types of customers can be challenging at times
    4.0
    Grab food
    Feb 2026
    Sungai Petani KedahLess than 1 year in the role, current employee
    Okey for being a grab rider. But for full-time must think twice
    The good thingsFlexible time and enjoy
    The challengesIf cannot afford exact target per day
    4.0
    Grab Driver
    Jan 2026
    Puchong Selangor7 to 8 years in the role, former employee
    My experience working as grab driver was flexible
    The good thingsFlexible time and it was convenient for me to took care my father who was hospitalisation
    The challengesthe fares should be improved, the pick up distance and especially heavy traffic stuck for driver should have better compensation
    4.0
    Grab Driver
    Dec 2025
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, current employee
    Grab is for part-timers
    The good thingsFlexible timing Set work time
    The challengesHeavy Traffic with low rate. No epf
    4.0
    Grabfood driver
    Mar 2025
    Sibu Sarawak1 to 2 years in the role, current employee
    A very pleasent and fun experience in order to serve to the community..
    The good thingsYou can earn and spend at the same time on daily basics..
    The challengesStuck in the jam situation, Late preparation from the vendors, Wrong pickup and undefined exact locat of customer point..
    4.0
    Food Runner
    Dec 2024
    Kuching Sarawak1 to 2 years in the role, former employee
    Interesting work place.
    The good thingsCan go anywhere I want.
    The challengesHighly risk, exposed to danger on the road.
    3.0
    Food Delivery Driver
    Dec 2024
    Kuching Sarawak3 to 4 years in the role, current employee
    Great work. Love the flexibly time of work. Can spent time with famillies.
    The good thingsCan go anywhere that I like.
    The challengesExposed to dangers on the road.
    4.0
    Operations Associate
    Feb 2024
    Kota Damansara Selangor5 to 6 years in the role, former employee
    In summary, grab is not just a workplace; it's a dynamic, forward-thinking organization that values innovation, fosters a positive work culture, cares about sustainability, and consistently achieves success in our endeavors."
    The good thingsI'm proud to be a part of grab, a leading company that stands out for several reasons.
    The challengesalways something new to learn and adapt which spikes up your interest
    3.0
    Support Specialist
    Jan 2024
    Petaling Jaya Selangor5 to 6 years in the role, former employee
    Great
    The good thingsI got to learn a lot from the various departments i worked with.
    The challengesAdapting to the constant changes in the SOP
    4.0
    Delivery Rider
    Dec 2023
    Kuching Sarawak3 to 4 years in the role, current employee
    Balanced in both good and bad, and very scalable and adaptive to life work needs.
    The good thingsFlexibility and Freedom in job allocations.
    The challengesWeather conditions and human interactions
    5.0
    Non
    Sep 2023
    Kuala Lumpur5 to 6 years in the role, current employee
    U mist understanding
    The good thingsGood for me and my family
    The challengesWorking every day and non chalanges
    5.0
    Driver
    Aug 2023
    Penang5 to 6 years in the role, former employee
    I have been in grab platform for 6 years above
    The good thingsTravel and give someone happy and make them safe ride
    The challengesTeaching me to be good kind
    1.0
    Delivery rider
    Jul 2023
    Johor1 to 2 years in the role, former employee
    Fare is important to cover cost and maintenance
    The good thingsWork as u like.lazy u get less.if u can run for 24 hours a day without rest then u can get see the different.lol
    The challengesHeavy rain no bonus.far pick up spot bonus very low.not worth it.
    5.0
    Online driver
    Jun 2023
    Meeting people and really know how to handle your patience
    The good thingsFreedom general knowledge about Malaysia meeting different kind of people's.
    The challengesFussy passenger traffic jam and a very stressed full job if you know how to manage your schedule
    4.0
    Grab Driver Acquisition and Retention Coordinator
    May 2023
    Penang3 to 4 years in the role, current employee
    Good team will motivate you to move forward.
    The good thingsGiving good employee benefits that covered almost daily needs.
    The challengesNeed to able to work multitask, and able to complete multiple projects on time.
    4.0
    Driver
    Mar 2023
    A good venue to supplement your income
    The good thingsProvided a platform to generate income consistently when losing jobs/businesses
    The challengesIncome is entirely base on driving. If you have to take a day off, you don't earn.
    5.0
    Personal driver
    Mar 2023
    1 to 2 years in the role, former employee
    Working time is fixible.
    The good thingsGood fixible time, can get weekly payment and also know more new places.
    The challengesNo epf, no meal allowance,no mantainance fee,no yearly bonus.
    1.0
    Driver
    Jan 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    low income long working hour
    The good thingsfree time, can do as partime
    The challengesself discipline , need to plan the road
    4.0
    Personal driver
    Jan 2023
    Kuching Sarawak3 to 4 years in the role, former employee
    Good salary, experience
    The good thingsExperience, make friends
    The challengesRude customer, drunk customer
    5.0
    Grab driver
    Jan 2023
    Johor3 to 4 years in the role, current employee
    Flexible working time
    The good thingsFun, make many friends, love to drive
    The challengesWhen heavy traffic, dealing with different types of customers
    5.0
    Customer service specialist
    Jan 2023
    Less than 1 year in the role, current employee
    Amazing company because they taking care of staff.
    The good thingsI enjoy while I’m working in this company.
    The challengesSometimes a bit stress to handle the customer.
    5.0
    Driver
    Dec 2022
    3 to 4 years in the role, current employee
    Wider range to communicate with different character of people
    The good thingsFlexiable working hours. Can earn some income while free time. Beside that also can help a lot of people to overcome the transportation issue especially the elderly, OKU and kids.
    The challengesMust follow and obey all the company jobs arrangement no matter what types of citizen / fares or requirement.
    5.0
    Driver
    Nov 2022
    Able to be "Street Smart"
    The good thingsFlexible time and able to travel around Malaysia for free.
    The challengesSalary not stable. A lot of overhead cost need to bear.
    5.0
    Rider
    Oct 2022
    1 to 2 years in the role, current employee
    learn to communicate with vendor or customer
    The good thingscan manage my time and my income
    The challengessafety first and focus on the road
    3.0
    Quality Assurance Grab Support
    Oct 2022
    Less than 1 year in the role, current employee
    CE Management needs to be reviewed.
    The good thingsThe benefits such as medical and allowances are great, the benefits of celebrating anniversary like the rewards
    The challengesThe Management lack management experience to guide you to grow. They talk about culture which they do not apply it themselves. No clear guidelines and too many redundant things going on. 0 work life balance. if you sick and on MC like Covid with valid supporting documents it would affect your Performance score.
    5.0
    E - Hailing Driver
    Oct 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Flexible time and good earning.
    The good thingsMet new people and experience everyday. As an e - hailing driver, high effort earns you more.
    The challengesThe app system sometimes are not working properly.
    5.0
    Application support specialist
    Sep 2022
    Petaling Jaya Selangor3 to 4 years in the role, current employee
    Dealing with potential life and death calls. You will be directly involved with live emergency calls, taking vital information to help arrange the most appropriate care and support
    The good thingsthe environment and the care shown by management. Well! no doubt that Grab give so much benefits till you have no reason to leave.
    The challengesFast face company and only who fast can survive. So, if you love challenging work, you will enjoy the phase.
    5.0
    Passenger driver
    Sep 2022
    Having a good time with a lot of people.
    The good thingsCommunication with various type of people with different background levels.
    The challengesTraffic jam and waiting for passenger to come and ride my vehicle.
    1.0
    Grab Support
    Sep 2022
    Petaling Jaya Selangor1 to 2 years in the role, former employee
    Way to go Grab!Keep it up!
    The good thingsGreat place to learn, nice collegues,most of them,
    The challengesWork culture,favouristme, management that don't listen to agents, great place for kaki kipas. No career developement. management are too genius to handle
    5.0
    Rider
    Jun 2022
    Kota Kemuning SelangorLess than 1 year in the role, former employee
    The best and flexible
    The good thingsThe flexibility and can be a side income in a free time
    The challengesWhen grab paid a low fare on rider. The destination and fare given not accurate.
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