Heinemann
Write a review
    Heinemann
    (22 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Heinemann

    3.522 ratings in total
    5
    13
    4
    0
    3
    1
    2
    0
    1
    8
    77%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(22 ratings)
    Career development
    3.4(22 ratings)
    Benefits & perks
    3.4(22 ratings)
    Management
    3.1(22 ratings)
    Working environment
    3.4(22 ratings)
    Ratings for Heinemann are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 22 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Human resources manager
    Mar 2023
    Less than 1 year in the role, current employee
    A workplace with family values & plenty of opportunities
    The good things1. They reward the staffs handsomely 2. Exciting development opportunities locally, regionally and globally 3. High engagement 4. Mistakes are a learning lessons 5. Feedback culture is awesome!
    The challenges1. Working in the airport might be taxing to the pocket.
    5.0
    Retail
    Aug 2022
    5 to 6 years in the role, former employee
    Good company,just mentality from Store Manager and Supervisor team, suppose need changes them supervisor
    The good thingsU get big salary Experience Product knowledge
    The challengesBefore pandemic have target to get comission,this good when have target employees try to get benefit and get challenge
    5.0
    Sales associate
    Jan 2022
    Nilai Negeri Sembilan3 to 4 years in the role, former employee
    Great company - German family owned business
    The good things- Learning and development programmes - Great Job opportunities and career progression - Empowerment of team members - Family culture - Hight transparency and open feedback culture
    The challenges- Need to be agil and flexible as SOPs changes often - No commission during pandemic
    3.0
    Manager
    Feb 2020
    1 to 2 years in the role, former employee
    Good company in terms of remuneration package, unfortunately poor management
    The good thingsGood working environment, friendly colleagues, good flexibility, overall remuneration package consider not bad
    The challengesChallenges because required to work with numbers of incompetency people, poor management and wrong empowerment which lead to toxic working culture. Lack of supports from regional team.
    1.0
    General staff
    Jan 2020
    3 to 4 years in the role, former employee
    Benefits doesn’t match you see on jobstreet
    The good thingsThe company doesn’t come with any good benefits, I already been here 3 years, can u believe that 1 years this company can’t hit target? Please don’t join , u will regret , seriously
    The challengesKeep changing SOP, always have agreement need to sign , ROE do care them self more than shop
    1.0
    General affair staff
    Jan 2020
    1 to 2 years in the role, former employee
    Worst company ever
    The good thingsBad management, worst commission scheme, AL cannot arrange by we own
    The challengesOne a word can describe WORST , five years changes 10times of SHOP MANAGER , how do u think if this is a good company. The most challenges things is u need to remember the name of SHOP MANAGER
    5.0
    Brand assistant
    Jan 2020
    3 to 4 years in the role, former employee
    Good benefits
    The good thingsManagement always provide training to all staff
    The challengesNormal challenges in retail, have to achieve sales. The rest is okay
    5.0
    Sales assistant
    Dec 2019
    5 to 6 years in the role, current employee
    5 years experience with be duty free
    The good thingsThe good things The management always supportive and give the staff challenge. The staff that already met the target are awarded with rewards such as promotion, increment, annual bonus & incentives which is more than monthly salaries, this will motivate staff to do more. I enjoy working here because most of my friends are helping each, teamwork is always the best in Heinemann.
    The challengesThe challenges I admit that when working in retail line stress are something that you cant deny. It is natural thing, what else you can expect. The great thing is this company manage to reduce the staff stress by provide many staff welfare such as monthly birthday celebration for birthday baby. You will be invite to eat at the luxury restaurant here and being bless by the management. Furthermore, you being provided with rm150 shopping voucher as a gift. Wow.
    5.0
    Sales associate
    Dec 2019
    Like a school
    The good thingsHeinemann provide training for customer service, selling techniques, product knowledge, leadership and more. This company really want you to learn and to be knowledgeable. The good thing, if you learn and work hard, company give chance for promotion and more responsibility. Package also very attractive...the highest at airport. The managers and supervisors coach the staff to make them learn. Some staff don’t like to learn but I’m happy because I think knowledge is power and I can learn so much here. Thank you Heinemann!
    The challengesSome staff are lazy and don’t want to work and also don’t want to learn. They just here standing, chitchat and go home. Before this, there is more people like this but management change the staff and now the team is better. Many challenges everyday but for long term got much improvement.
    5.0
    Senior Cashier
    Dec 2019
    3 to 4 years in the role, current employee
    Great career opportunities
    The good thingsThe company has been performing very well for a couple of years and strives continuously to be the best out there. Many people from competitors wish to join Heinemann but they select only talented and skilled people who wants to make a difference and who are willing to learn. There’s a focus on development here and that has brought the company to where they are today. There were drastic personnel changes earlier this year where many problematic employees (mainly senior staff) had to leave the company which also explains the many negative reviews on this portal. Just by reading the reviews it is apparent that some frustrated people (ex staff and senior staff) are really trying to bring down the company. There are also customer reviews on Google and TripAdvisor where “Be Duty Free” is highly rated. So how does that fit together? If the company is really so bad, customers were to be the first to experience this, but that’s obviously not the case. In fact talents are challenged and supported here and can really contribute to make a change and to make the company even better. Many people were given chances for further development and promotion. Even the problematic ones were given so many chances to close their performance gaps and to fix their attitude problems. In my opinion the management is still too kind and gives to many chances to problematic staff.
    The challengesThere are many challenges here cause the environment is very dynamic and the management ambitious to improve and to develop at a fast pace. I’ve been working here for almost 3 years and I worked with many toxic people at the beginning. Some even tried to give me trouble but I stood firm and now after almost 3 years many of them don’t work here anymore. There only few toxic people left but they’re getting lesser. The management is very eager to resolve this and very selective about new candidates. They look for people with good characters, positive and open mindsets.
    5.0
    Staff
    Dec 2019
    Nilai Negeri Sembilan3 to 4 years in the role, current employee
    Wonderful experience
    The good thingsHighest salary package in airport. Much new thing can be learn & develop myself.
    The challengesSenior staff that spread negative vibe. Management team should more proactive to dismiss them.
    5.0
    Sales associate
    Dec 2019
    3 to 4 years in the role, former employee
    serve customer
    The good thingsFriendly environment for management and staffs Salary is quite satisfied more benefit
    The challengesneed to achieve target for every month.
    5.0
    Nil
    Dec 2019
    1 to 2 years in the role, current employee
    Great working place
    The good thingsOversea assignment, promotion, massive exposure to multi task, expose to multinational tourists, fun and excited working place, dynamic HR team, innovative marketing personnel, supportive warehouse co workers, cooperative retail operations family, many many more.
    The challengesWorking at airport environment
    1 person found this helpful
    5.0
    Sales Staff
    Dec 2019
    1 to 2 years in the role, former employee
    Very good company for those looking for strong experience and learnt a lot of thing in retail industry
    The good thingsSalary package and staff benefits
    The challengesEverything okay. For me I only need to focus for customer service and achieving sales.
    1.0
    Assistant Shop Manager
    Nov 2019
    Less than 1 year in the role, former employee
    Not strong in management
    The good thingsFun, Eager to achieved the target been given
    The challengesChallenges to achieved target been given
    1.0
    Bisnes
    Sep 2019
    Company management Problems
    The good thingsHeniman is Good, But the people inside heniman is make everything not Good, in July 2019 almost 15 staff Resgin, think before you joind Hdfm! And have Casse with level Low in 2019 .
    The challengesSuperior very bad attitude. And management always changes sistem , Cut everything. Political in management. The heniman is very good business but , Who the handle Hdfm is not Good
    1 person found this helpful
    1.0
    Generic staff
    Aug 2019
    1 to 2 years in the role, former employee
    unprotected and stressfull
    The good thingsOnly colleagues make us stay and happy working over there
    The challengesTo fullfill the management required are so dificult seems they are never satisfied! Always looking bad side or wrong doing from the staff, never try to understands what staff needs or if you confront any problem occurs you on your own! Nobody will back you up, and the most annoying thing is if you are not achieving the target you must confront 2 or 3 people from management side to explain yourself and then when you are giving the reason why the only take note of your wrong doing or your flaws to attack you back, meanwhile management or stock problems are not they are problems for them.
    1 person found this helpful
    1.0
    Sales
    Jul 2019
    3 to 4 years in the role, current employee
    Work in pressure
    The good thingsNothing good. Its very stress working here. Like in prison.
    The challengesYou must doing sales even your jobscope is doing cashering & supervisor also need to do a sales. Its very bad because they have target also
    1 person found this helpful
    1.0
    Team leader
    Jul 2019
    5 to 6 years in the role, former employee
    Very struggling to do sales yet too many stock hv to do at the same time..
    The good thingsNothing good, we not even can talk to our colleagues during free time and we will get a warning letter as a gift because management will take it as grouping..
    The challengesTarget too high yet commission we get just few hundred.. Not worth it at all..
    1 person found this helpful
    1.0
    Aa
    Jul 2019
    Management not good. Very stressful.
    The good thingsNothing good working here..very stressful
    The challengesManagement very stressful,always give pressure to staff..not appriciate staff..selalu cari salah staff.
    1 person found this helpful
    5.0
    Retail associate
    Sep 2017
    Looking for a job
    The good thingsI like thing to be organized & systematic. I work well under stress so I can handle any kind of task with minimal supervision.
    The challengesI'm a team player. I work well under pressure and I'm a people person. I can work with all kinds of people and am always willing to learn new things and tackle new challenges.
    1 person found this helpful
    5.0
    Customer care
    Nov 2016
    1 to 2 years in the role, former employee
    i like to serve customerr
    The good thingsim heppy
    The challengessales
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.