Heinemann
    (22 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Specialty Retail

    Specialities

    Duty Free, Distribution for luxury beauty products

    Company size

    51-100

    Primary location

    KLIA2 Sepang, Selangor Malaysia
    Heinemann Duty Free Malaysia Sdn Bhd (HDFM) is a subsidiary of Heinemann Asia Pacific Pte Ltd with Head Office based in Hamburg, Germany. We are a German travel retail and distribution company, and the group has over 130 years of experience in international Duty Free & Travel Retail, specializing in distribution and travel retail, with state-of-the-art logistics solutions.Heinemann Duty Free Malaysia offers a spectacular assortment of Fragrances, Skincare, Makeup, Watches and Jewellery, and Confectionery. Our retail space in KLIA Terminal 2 spans 1,686sqm to provide a more convenient shopping experience for passengers and delivering exceptional brand and service promises.

    Our mission statement

    We are family. We live trust. We create change. We excite humans.

    Awards and accreditations

    Best Retailer Award 2024 in Malaysia Airports 2024
    Best Retailer Award 2024 in Malaysia Airports 2024

    Gallery photos

    Reviews overview

    3.522 ratings in total
    5
    13
    4
    0
    3
    1
    2
    0
    1
    8
    77%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends

    What’s it like working at Heinemann?

    AI summary of recent reviews

    Employees at Heinemann appreciate the competitive compensation and benefits, including high salaries, bonuses, and attractive packages. The company is praised for providing learning and development opportunities through training programs, coaching, and exposure to different roles. Reviewers also note good opportunities for career growth and promotion within the company. Heinemann is described as having a supportive company culture that values teamwork, feedback, and learning from mistakes.

    However, some potential challenges are mentioned, such as the difficulty in meeting sales targets, particularly during the pandemic when commissions were impacted. There are also concerns raised about management issues, such as changing processes, lack of support, and potential toxicity in some cases. Additionally, working in an airport environment can be demanding and stressful at times, according to some reviewers.

    Recent reviews

    5.0
    Human resources manager
    Mar 2023
    Less than 1 year in the role, current employee
    A workplace with family values & plenty of opportunities
    The good things1. They reward the staffs handsomely 2. Exciting development opportunities locally, regionally and globally 3. High engagement 4. Mistakes are a learning lessons 5. Feedback culture is awesome!
    The challenges1. Working in the airport might be taxing to the pocket.
    5.0
    Retail
    Aug 2022
    5 to 6 years in the role, former employee
    Good company,just mentality from Store Manager and Supervisor team, suppose need changes them supervisor
    The good thingsU get big salary Experience Product knowledge
    The challengesBefore pandemic have target to get comission,this good when have target employees try to get benefit and get challenge
    5.0
    Sales associate
    Jan 2022
    Nilai Negeri Sembilan3 to 4 years in the role, former employee
    Great company - German family owned business
    The good things- Learning and development programmes - Great Job opportunities and career progression - Empowerment of team members - Family culture - Hight transparency and open feedback culture
    The challenges- Need to be agil and flexible as SOPs changes often - No commission during pandemic
    Ratings for Heinemann are shared as-is from employees in line with our community guidelines
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