It was fun to work with the staffs but not the superiors.The good thingsClinic side staffs are friendly and helpful, they have guided me, the newbie well and taught me a lots of things. Although we are all different nationality, language barrier and all, yet they still treat us no different. The clinic is busy most of the time but it is satisfying. The staffs here treat the patients with utmost politeness and prove the utmost aid to them. Which is a main point of a Japanese service clinic.
The challengesManagement / Business side should not meddle into the clinic side decision making and management too much. As the Clinic side and Office side are not within the same unit, they do no understand what situation we are facing in the clinic during operating time. Simply change the clinic's management/flow/procedure without thinking from the clinical staff's perspective of view and also without knowing the situation will just make things worst. They should avoid giving multiple tasks to the staffs and tell them all of them is urgent and prioritize them, that makes them stress up easily as they got no idea which to finish first. Should refrain on telling the staffs to finish tasks under impossible conditions (Clinic staffs who suppose to be part of the operation team in clinic and you ask them to finish a task when the clinic is full of patients and short of staffs)