Highpoint Service Network
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    Highpoint Service Network
    (8 reviews)
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    Company Reviews

    Working at Highpoint Service Network

    3.38 ratings in total
    5
    1
    4
    3
    3
    2
    2
    1
    1
    1
    38%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(8 ratings)
    Career development
    2.4(8 ratings)
    Benefits & perks
    2.4(8 ratings)
    Management
    2.4(8 ratings)
    Working environment
    2.8(8 ratings)
    Ratings for Highpoint Service Network are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 8 reviews sorted by most recent
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    1.0
    IT sales executive
    Sep 2020
    7 to 8 years in the role, former employee
    Robot Style working environment
    The good thingsEasy to get parking compare with out company, because this location is quite far from the town
    The challengesthe upper management is wasting the time to look for new staff instead of enhance existing manpower's ability
    2.0
    Customer service
    Nov 2019
    Less than 1 year in the role, current employee
    team work
    The good thingsno life.. six day work offday on weekdays..
    The challengesfront counter only one staff to handle all customer..
    4.0
    Customer Support Representative
    Sep 2019
    5 to 6 years in the role, current employee
    Challenging work with great experience
    The good things1. Office hour 2. Gain experience by handling different taks 3. Multitasking, advantages to gain more experience and self development 4. Great colleague
    The challenges1. Less staff 2. Multitasking from front counter to back end role 3. To work independently without any backup 4. To handle daily operation by yourself 5. Tasks given doesn't suit with salary given
    5.0
    Cso
    Sep 2018
    1 to 2 years in the role, current employee
    Good company
    The good thingsFun place to work. Friendly. Eat love and repeat. Management always bring you food and really take care their staff.
    The challengesJust follow the sop should be not a problem
    4.0
    operational support
    Jul 2017
    3 to 4 years in the role, current employee
    excellent
    The good thingslearn new thing
    The challengesneed to improve management and add more staff
    3.0
    Customer service
    Sep 2015
    7 to 8 years in the role, former employee
    after many years
    The good thingsbonus > 1 month, most of the years. Yearly team building trip. medical/maternity benefits. free parking at HQ. free drinks at pantry.
    The challengesbad office politics. low pay, for some groups of employee. a group of employees forced to work Saturday/Sunday in KL with low rate, up to 3 times a month. workload 150%
    4.0
    engineer
    Jul 2015
    1 to 2 years in the role, former employee
    Average Company
    The good thingsYou get normal benefits all by the book. Nothing much nothing less
    The challengesNeed to coop with different story telling supervisors.
    3.0
    Service manager
    Jun 2015
    3 to 4 years in the role, former employee
    MNC with Local Firm structure/mentality
    The good thingsrecognize all the public holiday. you can cash out your leave balance. 5 days work.you will always be busy for things that beyond your control but you got to deliver. got to know all stuff as you are not into specialize field but all rounders. hence this helps you to gain a lot of experience whether technically or Human Relationship/diplomacy.
    The challengesSenior management have to be replace to move the company forward. Invest more in existing staff (training and Etc). Not treating employees like machine day in day out. when commit to customer NBD, make sure it is a REAL NBD, no hidden clause as 3BD. total revamp of management required to get out of dinosaur age era.
    3 people found this helpful
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