Company Profile

    Company overview

    Company size

    51-100

    Primary location

    Jalan TP 6, Taman Perindustrian Sime Uep, 47600 Subang Jaya, Selangor, Malaysia
    Highpoint Service Network Sdn Bhd was established in 1999, just before the turn of the new millennium when ICT Industry was expanding at rapid speed. Highpoint was all set to render its services to the nation's ICT growing need for efficiency, convenience and easy accessible ICT services. With its corporate office located at Subang Sime UEP's Industrial Park, Highpoint focuses on building its core expertise with the purpose of offering customers the best ICT professional services and technological solutions.All these assist to translate customer needs into reducing cost and empowering their business with the necessary competitive advantage towards profit and growth. Owing to the undisputed dependency on ICT by the general public of today, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to cater for the essential ICT needs.Highpoint has 16 service centres strategically located nationwide to connect to a wider clientele base, for timely and efficient support. All service centres are equipped with fiber optic links, allowing a real-time access technology resource centre, as well as with its overseas ICT partners. Highpoint has invested in developing highly skilled support personnel, advance equipment and facilities, with commitment in providing efficient and timely recovery services, in its bid to achieve the vision of being The Preferred IT Services and Solution Provider.Product & ServicesHighpoint expertise covers a wide range of IT-related services & solutions for customers. Customer can rely on its friendly technical advisor that will suit the specific requirements in their respective IT environment. Highpoint is capable to attend and repair most of the IT industry leading products as below:Business/commercial PC, notebooks & netbooksIntel/AMD based serversLCD monitor & projectorMono/color laser printersInk-jet printers (standard & all-in-one)Network hubs, switches & routersComputer hardware peripheralsIn addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include:Integrated access servicesNetworking Integration & ConsultancyICT project managementCompetency centre servicesCall Centre ServicesStorage ManagementDisaster RecoveryBuilding of data centreNetwork cable installationSite inspectionDelivery & setup of IT hardwareExtended warranty servicesUser training & commissioning

    Jobs at Highpoint Service Network

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    at Highpoint Service Network Sdn Bhd
    Subang Jaya, Selangor
    Handle inbound/outbound calls, email and WhatsApp inquiries, log cases, arrange pickups, update system records and warranty details.
    Handle inbound/outbound calls, email and WhatsApp inquiries, log cases, arrange pickups, update system records and warranty details.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    10d ago
    10d ago

    at Highpoint Service Network Sdn Bhd
    Subang Jaya, Selangor
    Attend walk-in customers, answer inquiries, promote offers, update CRM, and prepare daily reports with professional customer service support.
    Attend walk-in customers, answer inquiries, promote offers, update CRM, and prepare daily reports with professional customer service support.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    10d ago
    10d ago

    Gallery photos

    Reviews overview

    3.38 ratings in total
    5
    1
    4
    3
    3
    2
    2
    1
    1
    1
    38%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends

    What’s it like working at Highpoint Service Network?

    AI summary of recent reviews

    Employees at Highpoint Service Network appreciate the benefits offered, such as bonuses, medical/maternity benefits, free parking, and free drinks. The work-life balance is seen as a positive aspect, with a 5-day work week and recognition of public holidays. Employees value the opportunity to gain experience by handling different tasks and multitasking, which aids in self-development. The workplace culture is described as fun and friendly, with management taking care of their staff and providing food.

    However, there are some potential areas for improvement. Some employees have noted that there could be more staff to handle the workload, particularly at the front counter. There are areas where management could be improved, such as investing in staff training and development, and addressing office politics. Employees have indicated that the workload can be high, with expectations to work weekends and handle tasks beyond their control. Additionally, there are concerns about low pay for some groups of employees, which may not align with the workload.

    Recent reviews

    1.0
    IT sales executive
    Sep 2020
    7 to 8 years in the role, former employee
    Robot Style working environment
    The good thingsEasy to get parking compare with out company, because this location is quite far from the town
    The challengesthe upper management is wasting the time to look for new staff instead of enhance existing manpower's ability
    2.0
    Customer service
    Nov 2019
    Less than 1 year in the role, current employee
    team work
    The good thingsno life.. six day work offday on weekdays..
    The challengesfront counter only one staff to handle all customer..
    4.0
    Customer Support Representative
    Sep 2019
    5 to 6 years in the role, current employee
    Challenging work with great experience
    The good things1. Office hour 2. Gain experience by handling different taks 3. Multitasking, advantages to gain more experience and self development 4. Great colleague
    The challenges1. Less staff 2. Multitasking from front counter to back end role 3. To work independently without any backup 4. To handle daily operation by yourself 5. Tasks given doesn't suit with salary given
    Ratings for Highpoint Service Network are shared as-is from employees in line with our community guidelines
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