(6 reviews)

Company Profile

Company overview

Website

Company size

51-100

Primary location

Unit 16.05-16.07, Level 16, Amoda Building, 22, Jalan Imbi, 56000 Kuala Lumpur

JTB Malaysia Sdn Bhd was setup in the mid of 1990 on 5th July in Malaysia under the Companies Act, 1965. However on August, 1990 JTB Malaysia has renamed the companies name as Japan Travel Bureau (Malaysia) Sdn Bhd. Japan Travel Bureau (Malaysia) Sdn Bhd (JTB Malaysia) was licenced to perform inbound, outbound and ticketing business by the Ministry of Tourism and Culture Malaysia (formerly known as Ministry of Culture, Arts & Tourism Malaysia). JTB Malaysia also members of several associations such as the International Air Transport Association (“IATA”) and Malaysian Association of Tour and Travel Agents (“MATTA”).As a member of the JTB Corp group of companies, JTB Malaysia were enjoys the global positioning from JTB extensive network and branches around Asia. In Malaysia, JTB Malaysia operates 4 main offices. Kuala Lumpur is being the head office while Penang and Langkawi the branch was operating the northern region and Sabah the branch was operating the easthern sea region. JTB Malaysia also getting a supported by a chain of suppliers, representatives and contractors throughout Penisular Malaysia and Borneo.

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Reviews overview

2.76 ratings in total

5

0

4

1

3

2

1

50%

Rate salary as high or average

50%

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What’s it like working at Japan Travel Bureau?

AI summary of recent reviews

Japan Travel Bureau offers valuable exposure to the tourism industry with opportunities to gain specific knowledge about tourist destinations. Employees particularly value the supportive, family-like atmosphere and strong team environment. The company also demonstrates commitment to job security, providing stability for their workforce.

Areas for improvement include enhancing management practices and developing more structured career development pathways. The company could also benefit from reviewing and improving their rewards structure to better acknowledge employee contributions.

Recent reviews

2.0

Outbound

Jun 2025

Kuala Lumpur City Centre Kuala Lumpur7 to 8 years in the role, current employee

Need for Transparent and Courageous LeadershipManagement need improve (Lack of transparency in communication, Fear-based leadership) Love the colleague (but not all).

4.0

Travel consultant intern

Jun 2020

Less than 1 year in the role, former employee

Good first experience working for a travel agency

The good thingsTo be exposed to the tourism industry and to learn about the specifics on certain tourist places.

The challengesThe challenge of having to memorise and learn many things at once but overall a good experience.

1.0

Outbound leisure

Mar 2019

3 to 4 years in the role, current employee

Everything Good

The good thingsYou gain a lot of knowledge and experience of how is working life. A good start for fresh graduates who is looking for a job.

The challengesNo career development and less opportunity to develop self.

Ratings for Japan Travel Bureau are shared as-is from employees in line with our community guidelines

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