Kinokuniya
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    Kinokuniya
    (25 reviews)
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    Company Reviews

    Working at Kinokuniya

    3.925 ratings in total
    5
    8
    4
    11
    3
    3
    2
    2
    1
    1
    56%
    Rate salary as high or average
    84%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(25 ratings)
    Career development
    3.4(25 ratings)
    Benefits & perks
    3.3(25 ratings)
    Management
    3.7(25 ratings)
    Working environment
    4.1(25 ratings)
    Ratings for Kinokuniya are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 25 reviews sorted by most recent
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    most recent
    4.0
    Retail assistant
    Oct 2023
    Kuala LumpurLess than 1 year in the role, former employee
    There's No Work Life Balance, Low Salary with do so many tasks (the daily tasks and the salary no balance)
    The good thingsYou can have an experience communicate with international people and also you can explore more about the types of Books.
    The challengesYou must remembered well where is the book if the customer ask you. You must get know what kinds of books that the store have even the store and department have 1000 more of books and author. You must move along to do some tasks even though there is no tasks to do and the hour of the rest is only 1 hour.
    3.0
    Part time cashier
    Jun 2023
    Selangor1 to 2 years in the role, former employee
    A good experience into the retail world for students after secondary school.
    The good thingsEngaging with new people everyday.
    The challengesSalary is small for KL area
    5.0
    Part time staff
    Sep 2020
    1 to 2 years in the role, former employee
    It was exciting to go to work everyday. I think this should summarize my experience.
    The good thingsWorking with staffs, customer service. Overall a very good working experience.
    The challengesAll was well working here, no complaints.
    5.0
    Logistic clerk
    May 2020
    Less than 1 year in the role, current employee
    Good environment to work with
    The good thingsThe working condition is enjoyable. As many of the staff are friendly and wont mind to teach you the necessary skills needed over and over again until you master it
    The challengesThe pay is consider average. But hey, you got 30% discount for staff purchase
    4.0
    Part Time
    Sep 2019
    Less than 1 year in the role, former employee
    Eye opener
    The good thingsHelpful employers who will always assist you if u need a helping hand even when the store is busy. Friendly colleagues to work with.
    The challengesYou will definitely lose a lot of weight working here
    1.0
    Assistant Team Leader
    Jul 2019
    5 to 6 years in the role, current employee
    Repetitive, stressful to work
    The good thingsnot stuck in 1 area
    The challengesHave SOP in black and white, not just word of mouths. Management priorities customers over staffs. When things go wrong, the employees are always on the wrong, even in situations that doesn't involve the customer. Instead of hiring more people, I had to balance 3 people jobs, along with many others in the company
    1 person found this helpful
    2.0
    Sale
    Apr 2019
    Salary is not worth the workload you have to do. Some customers are so rude.
    The good thingsSome of the staff are helpful and friendly.
    The challengesSalary is the main important. To work at klcc, everything is so expensive. You can't even survive to be honest. No MC, no annual leave. No basic salary. No medical benefits. We don't even get bonus. More workload, less salary
    2 people found this helpful
    4.0
    Part time Retail assistant
    Apr 2019
    Less than 1 year in the role, former employee
    Interesting and understanding place
    The good thingsThey accommodate well to a student's Uni schedule and are lenient with Part timers when it comes to missing a day's work due to sickness/exams. Overall a good place for students looking for a part-time job. The staff are generally nice and understanding.
    The challengesFor the work area(KLCC) I do think a higher pay would be nice. 6/h is still on the low side. The allowance for the food is also low since the food around KLCC is very expensive.
    1 person found this helpful
    4.0
    Admin
    Mar 2019
    1 to 2 years in the role, former employee
    I love the working environment and the people I working with. Most of them have a very positive attitude, full of knowledge offer. But the benefit and salary does not fulfilled my economical needs and future planning.
    The good thingsWorking environment is the best. Teamwork. Knowledgeable.
    The challengesManagement concept and perspective. Salary and benefit.
    4.0
    Logistic assistant
    Nov 2018
    Great place for gaining working experience
    The good thingsgood working environment, good place for gaining working experience especially in retail (for fresh graduate, part timers) with good management.
    The challengeslimited career development
    3.0
    retail trainee
    Oct 2018
    Less than 1 year in the role, former employee
    just okay
    The good thingsLearned more about books and cultivate my reading habits, but if this your first time working experience is consider to be okay to improve your communication skills.
    The challengesDisplay a lot of books and yet some of the books can't be displayed because of limited space in the shelf and the size of the book, at least need to have a browsing copy so the staff doesn't need to unwrapped the books for number of times. Customers can be challenging too and I think management can be improve
    5.0
    Direct Marketing Assistant
    May 2018
    Less than 1 year in the role, former employee
    Provides opportunities to develop a sense of professionality
    The good thingsUnderstanding colleagues, especially in the Human Resources department. Heads of Department who are very willing to provide assistance and guidance even to new staff. Job scope is not too complicated, and skills required can be picked up relatively easily with practice.
    The challengesEnvironment could be improved through maintaining electricity utilities, cleanliness, connectivity through internet.
    1 person found this helpful
    4.0
    literature department
    Feb 2018
    1 to 2 years in the role, former employee
    nice working environment.
    The good thingsits a fun and competetive job to be had. I've learn so many things with the guide of seniors there.Everyday is a new working experience. All sort of customer problems to deal with.
    The challengesHonestly its about the open mike every monday to be had. Im not very good with open speech..but im still improving myself.
    4.0
    Retail executive trainee
    Jul 2017
    Less than 1 year in the role, current employee
    Good but not great
    The good thingsYou will appreciate more on books.
    The challengesMostly revolves around customer
    1 person found this helpful
    4.0
    Logistic Department
    Feb 2017
    Comfortable and friendly working environment.
    The good things5 days a week work. Good environment and sufficient workforce as compared to book industrial line.
    The challengesShould add in more team building activities and staff enhancement programs.
    2.0
    Logistics department
    Dec 2016
    1 to 2 years in the role, current employee
    Low requirement of working standard
    The good thingsHigh opportunities for part timers. Flexible time to select working days.
    The challengesLow income, high meal expenses.
    2 people found this helpful
    5.0
    Cashier cum Receptionist
    Dec 2016
    Less than 1 year in the role, former employee
    Sugoi!
    The good thingsGood atmosphere and friendly customers
    The challengesEverything is fast and efficient which is hard at first but I got over it :)
    2 people found this helpful
    5.0
    Sales Executive, English Book Department
    Nov 2016
    3 to 4 years in the role, former employee
    An Experience
    The good thingsGreat working environment, especially if you are partial to books and reading. Teamwork is very much evident and your relationships at work can be a great performance motivator.
    The challengesManagement is a little outdated and does not accept feedback very well.
    5.0
    F/T Retail Executive
    Nov 2016
    5 to 6 years in the role, former employee
    A great place of learning with passion and chance
    The good thingsteamwork, nice environment,good management.
    The challengesalways prepared,stay focus,meet expectations.
    1 person found this helpful
    4.0
    Cashier
    Nov 2016
    Kuala LumpurLess than 1 year in the role, former employee
    Enjoyful
    The good thingsColleagues and workplace itself
    The challengesStrict and no life
    5.0
    Logistics assistant
    Jan 2016
    Less than 1 year in the role, current employee
    Best place for book lovers!
    The good thingsStaff discount. Being so near with books. The smell of books when you start working and after you left working. Many events were planned for staff benefits. Good career advancement. Has year-end bonus, annual dinner and salary increment.
    The challengesYou have to spend a lot on meals because you are having lunch at the heart of K.L. Transportation is an issue, with traffic jams and train delays/malfunctions. Sometimes, roads get closed off due to special events.
    1 person found this helpful
    5.0
    Retail Executive Trainee
    Jul 2015
    Less than 1 year in the role, former employee
    Best First Job Experience
    The good thingsEverything about the company is pretty brilliant. The management is hassle free and they really take care of the employees. The work environment is light and comfortable and there is no pressure. Employees are able to mingle with each other and have fun with the job.
    The challengesYou are about to face different customers everyday, thus it gets challenging. You can't never expect the kind of people you will meet in a day.
    1 person found this helpful
    4.0
    Retail assistant
    Jul 2015
    Less than 1 year in the role, former employee
    Good environment
    The good thingsmanager respect employees as individuals, in addition to the job they do. Good working environment. Friendly coworkers. Staff discount. Flexible time table for part-time can be discussed.
    The challengesa bit difficult for the first time employees to handle customer behavior especially kids. Need to be more patience, 100% energy, 100% stamina and try to learn another language especially when dealing with foreigner from japan,korean,china. It's better if management provide a multilanguage lesson for staff.
    2 people found this helpful
    3.0
    Assistant unit chief
    Jun 2015
    7 to 8 years in the role, former employee
    Retail
    The good thingsRelax, a lot of books
    The challengesMerchandise
    4.0
    Customer service
    Jun 2015
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    Customer Service
    The good thingsThe environment are really great if you love books alot. People there do appreciate their work and treat their work seriously. Their knowledge for books are so deep and you can asked them anything regarding books.
    The challengesYou have to be very dedicated to your work and also books. You must love books alot so that you will love your work. Or else, it will be a challenge to your work.
    1 person found this helpful
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