Kinokuniya
    (25 reviews)

    Company Profile

    Company overview

    Industry

    Specialty Retail

    Company size

    51-100

    Primary location

    KLCC Kuala Lumpur City Centre Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
    Kinokuniya Malaysia offers the largest range of books with over 300,000 titles in English, Japanese, Chinese and Malay. We are located at Kuala Lumpur City Centre (KLCC) , an international shopping destination and a landmark of Kuala Lumpur.At Kinokuniya, we are dedicated to being a haven for bibliophiles, as we focus on bringing our customers the best books publishing has to offer. Our range is extensive, including adult and children’s literature, graphic novels, art and design books, social sciences, performing arts, and lifestyle titles. We carry and promote an extensive selection of Malay books, while our Chinese books and magazines are sourced from both Taiwan and mainland China. Another thing that makes us unique is our Japanese section, which carries not only the latest Japanese bestsellers, but also an interesting selection of manga, art and craft titles, idol photo books, magazines, catalogues, e-Mooks, and more.Our spacious and tranquil bookish environment, with an abundance of natural light with a full view of the KLCC Park, enhances the browsing experience. We have friendly, informative staffs who could help you find your way around the store. To complete the experience is the Coffee Club Express at our Mezzanine floor that offers a space for you to wind down with aromatic coffee and take in the ambience of the store.We are also into creating a store that promotes the arts. Arts and photography exhibitions are held from time to time in the store at the Mezzanine floor where our Arts and Design sphere is located.We have a sales office located in the bookstore to service business and academic institutions.

    Reviews overview

    3.925 ratings in total
    5
    8
    4
    11
    3
    3
    2
    2
    1
    1
    56%
    Rate salary as high or average
    84%
    Employees recommend this employer to friends

    What’s it like working at Kinokuniya?

    AI summary of recent reviews

    Employees at Kinokuniya appreciate the good working environment, with a friendly and supportive atmosphere. They enjoy engaging with customers from diverse backgrounds and gaining knowledge about books, which allows them to cultivate their reading habits. The staff discounts on book purchases are also valued.

    However, there are some potential challenges, such as the need for extensive knowledge of the books and their locations within the store to assist customers effectively. Dealing with challenging customer behaviour, particularly when interacting with customers from diverse backgrounds, can be demanding. Some employees feel that the workload can be high, with expectations to perform multiple tasks and work long hours. Additionally, several employees feel that the compensation could be improved, particularly for those working in high-cost areas like KLCC.

    Recent reviews

    4.0
    Retail assistant
    Oct 2023
    Kuala LumpurLess than 1 year in the role, former employee
    There's No Work Life Balance, Low Salary with do so many tasks (the daily tasks and the salary no balance)
    The good thingsYou can have an experience communicate with international people and also you can explore more about the types of Books.
    The challengesYou must remembered well where is the book if the customer ask you. You must get know what kinds of books that the store have even the store and department have 1000 more of books and author. You must move along to do some tasks even though there is no tasks to do and the hour of the rest is only 1 hour.
    3.0
    Part time cashier
    Jun 2023
    Selangor1 to 2 years in the role, former employee
    A good experience into the retail world for students after secondary school.
    The good thingsEngaging with new people everyday.
    The challengesSalary is small for KL area
    5.0
    Part time staff
    Sep 2020
    1 to 2 years in the role, former employee
    It was exciting to go to work everyday. I think this should summarize my experience.
    The good thingsWorking with staffs, customer service. Overall a very good working experience.
    The challengesAll was well working here, no complaints.
    Ratings for Kinokuniya are shared as-is from employees in line with our community guidelines
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