Klook
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    Klook
    (26 reviews)
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    Company Reviews

    Working at Klook

    3.726 ratings in total
    5
    9
    4
    7
    3
    5
    2
    4
    1
    1
    92%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(26 ratings)
    Career development
    3.3(26 ratings)
    Benefits & perks
    3.6(26 ratings)
    Management
    3.2(26 ratings)
    Working environment
    4.2(26 ratings)
    Diversity & equal opportunity
    2.7(3 ratings)
    Ratings for Klook are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 26 reviews sorted by most recent
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    2.0
    Business unit
    Mar 2026
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, current employee
    Friendly Local Team but Challenging Global Structure
    The good thingsFriendly local office with a young and energetic team
    The challengesMost collaboration is with managers and colleagues across different regions, requiring adaptation to different work cultures and sometimes leading to perceived favoritism. Compensation budgets are relatively low, and performance reviews follow a bell-curve distribution that may lower individual performance ratings
    2.0
    Customer Service Specialist
    Sep 2025
    Bangsar Kuala LumpurLess than 1 year in the role, current employee
    The only memorable things is my group of friends which we help and remind each other to make sure we perform together but the workload and challenges just getting worst.
    The good thingsThe salary offered is good hence I've great experience thanks to my team or group of friends as we help each other to grow.
    The challengesI find it challenging to keep up with constantly changing procedures, as it is difficult to memorize every update and less proper guidance. Despite this, there is an expectation that we make almost no mistakes, even when issues are not fully addressed which workload is getting worst as they prefer to polish the staff instead the product. As staff, we are required to continuously adapt and strive to meet targets or KPIs that sometimes doesn't make sense. There is also a high level of micromanagement, adding to the daily pressure.
    3 people found this helpful
    4.0
    Customer Experience Specialist
    Jan 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, current employee
    Overall a comfortable place surrounded with good people, average workload that will help you learn a lot from experience of handling cases
    The good thingsDiversity in colleague
    The challengesFlexibility in work from home arrangement
    3.0
    Customer service specialist
    May 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Good place to start the career
    The good thingsSupportive team. Office environment is also nice. There are team buildings and office events to get in touch with each other. Free food.
    The challengesMinimal guidance from leaders. Should encourage work from home policy more effectively as this job is not required to be in the office. Focus too much on KPI even when the traffic is low
    1 person found this helpful
    5.0
    Customer Experience Specialist
    Nov 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    One of the best working experience ever.
    The good thingsThe lovely office layout with a good facilities for employees. It's a great company with the Diversity and Multiculturalism. The way they appreciated and respected their subordinated cant be found in any other places. Apart of the visibilities of being accountable, the career growth here are in a steady pace which, it is achievable by following the guideline of the career path provided. The working environment that makes you felt like home with the positive vibes shared by colleagues and superiors, It's a one great company I ever joined. Being appreciated with what you did even it is as small as opening the door for others. I would grab the chances If I ever been offer to joined Klook again.
    The challengesRegardless of the Multiculturalism and Diversity. Klook is an International Company which had various type of employees around the globe. The challenges are to able to understand in order to prevent any misconception between culture. For example, some words in Hangul ( Korean ) aren't suitable enough to be used as a title or to called your colleagues since it more suitable to be used in an informal ways.
    1 person found this helpful
    5.0
    Customer experience Specialist
    Feb 2021
    Great teamwork great colleague
    The good thingsThe awesome working environment
    The challengesDaily challenge brought by the customer.
    1 person found this helpful
    5.0
    Customer service
    Sep 2020
    Less than 1 year in the role, current employee
    Great working experienced!
    The good thingsGreat working environment!
    The challengesTo be honest, nothing to improve so far because they handle everything nicely
    3.0
    Customer service
    Jun 2020
    1 to 2 years in the role, former employee
    working culture very bad
    The good thingsCompany treat us very good. Although MCO affected company so much but they still pay us on time and never less. Boss really very good, just TL and other department not good.
    The challengesVary, the rules always change, TL and trainer always said different things. Good luck
    3 people found this helpful
    5.0
    Customer Experience Specialist
    May 2020
    Superb..wonderful...complete
    The good thingsStress free...great management
    The challengesracing with great team mates
    5.0
    Customer Experience
    May 2020
    Less than 1 year in the role, current employee
    A good place overall
    The good thingsEnvironmental, space, industry
    The challengesMonthly Rotational Shifts
    5.0
    Executive
    May 2020
    1 to 2 years in the role, current employee
    Great and vibrant place to work in
    The good thingsVery much exposure considering it is a startup. KL Office is the second largest office. Office has open space concept working environment. Very beautiful interior design. People here are young and energetic. Alot of events like breakfast Tuesdays or quarterly team building.
    The challengesAs company grows bigger, politics and hierarchical structure cannot be prevented, but this really depends on which department you are in. This dynamic environment might not be suitable for people who are so used to the traditional corporate working environment.
    3.0
    Customer service
    May 2020
    Less than 1 year in the role, current employee
    Good working environment
    The good thingsFriendly environment, always do events for staff, there's always free food and good teamwork within colleagues.
    The challengesTeam leader is not that helpful, more reliable to the senior in the office. Always changing SOP without clear briefing which we need to catch up ourselves. There's a lot of handling procedure that we need to memorize.
    2 people found this helpful
    5.0
    Customer services
    Apr 2020
    Less than 1 year in the role, former employee
    Great environment, comfortable, free food every week!
    The good thingsThe pantry, the working environment
    The challengesThe customers that we handle, and loads of food that can make cant stop eating!
    4.0
    Customer representative
    Mar 2020
    Supportive work culture, SOP challenge
    The good thingsFriendly work culture, team leaders are there to help in your concerns/query, nice salary as a freshie, refresher training every month to keep you updated
    The challengesSOP keeps changing and sometimes confusing, too focus on touch point which is not that good when volume is low but you cannot dispute
    5.0
    Customer Experience Specialist
    Mar 2020
    1 to 2 years in the role, current employee
    Vibrant, exuberante and advance!
    The good thingsTechnologically updated and advance. Vibrant people, cosy ambience. Agile. High work ethic.
    The challengesA lot of interlinked process and department. Fast pace, constant changing. Yet, I still love it.
    4.0
    Customer services
    Mar 2020
    Less than 1 year in the role, current employee
    Learn how you serve better
    The good thingsLike a big family, friend and help each other.
    The challengesNeed to face angry customer
    4.0
    Business Team
    Jan 2020
    Less than 1 year in the role, current employee
    Fun & Young
    The good thingsworking environment is good
    The challengesHave to go at fast pace
    2 people found this helpful
    5.0
    Talent Acquisition
    Jan 2020
    Less than 1 year in the role, current employee
    #YoursToExplore, truly
    The good thingsI have really friendly team mates and I do really enjoy the working environment here. At Klook, the career opportunities here are vast and you can grow not only vertically but also horizontally. We have breakkie day every Mondays and fruits day every Wednesday as well!
    The challengesWith start ups, you can expect uncertainties and plenty of changes. But hey, I feel the processes are getting better compared to my day 1 here.
    5 people found this helpful
    4.0
    Operations
    Jan 2020
    Great working environment and amazing colleagues
    The good things1) Growth opportunity- could grow vertically and horizontally in the company. Climbing the career ladder and chances to join other department. 2) Working environment- conducive working place, open concept, young and vibrant 3) Learning curve- it's a steep learning curve everyday, lots of things to learn and implement
    The challenges1) Fast paced company- since it's a relatively new company, there are many things that are not in place yet, but it is good to be a part in the company's growth. We get to experience new things
    4 people found this helpful
    4.0
    Talent Acquisition
    Jan 2020
    Less than 1 year in the role, current employee
    Ambitious, Engaging and Fast Pace
    The good things- Focus on efficiency instead of stalling and zooming into minor issues - Work life balance - We have Breakfast Day & Fruits Day! - Fun and exciting surprises e.g Jelly Moon Cakes for Mid Autumn Festival, Christmas Buffet Lunch! - Multicultural team = learning many languages, culture and meeting new friends
    The challenges- Fast pace environment however it challenges you to be resourceful - Startup company thus certain things are not in place YET but it is a learning ground (its all about how you view things) - Ever growing company = constantly moving (all that clutter to clear; but well it is a form of spring cleaning)
    4 people found this helpful
    2.0
    Booking Fulfillment Specialist
    Dec 2019
    Less than 1 year in the role, current employee
    Dissapointed
    The good thingsgood working environment
    The challengespoor benefits poor HR management
    2 people found this helpful
    4.0
    Customer Review Specialist
    Sep 2019
    Good working environment and a lot chances for internal departments transferring or job promote
    The good thingsGood working environment and a lot chances for internal departments transferring or job promote. Work with a joyful and fun team
    The challengesNeed to be patient to listen the customer's complaint or feedback. Working in fast speed way and under stress
    8 people found this helpful
    1.0
    Customer service specialist
    May 2019
    Less than 1 year in the role, current employee
    Made a bad choice!
    The good thingsThe management, TL and colleagues is good!
    The challengesYou cannot expect newbies to learn about the products and systems in 1 week! Trainers push the newbies to learn things fast! Can feel political environment!!!
    31 people found this helpful
    3.0
    Customer Support
    Mar 2019
    1 to 2 years in the role, former employee
    Good Start Up, Just That Horrible SOP
    The good thingsCo workers is great but to overloaded with work
    The challengesSOP are required to fixed for Customer Support
    4 people found this helpful
    2.0
    Workforce planner
    Jan 2019
    Less than 1 year in the role, former employee
    average
    The good thingsthe people are very friendly
    The challengesthe managament level
    3.0
    Operation
    Oct 2017
    Less than 1 year in the role, current employee
    Klook is a new company which is fast growing, however management are still in process of building and modifying. Therefore, is an frequently changing environment.
    The good things-Flexible ( in some ways ) -My position and department are not very stressful -Gentle boss for my department
    The challenges-There are no straight SOP on how to do on working at my task, and there will be keep changing the factor or criteria for me to make decision on my job. Quite difficult to cope because too much changing every month and will not get any notification when any changes made. -Management are not systematic enough and many things are not in according. ( Maybe because this office only establish for 1 year ) -Salary normal, but benefit are not good enough -Time issue, as working shift. Working time not stable .
    26 people found this helpful
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