Lonpac Insurance Bhd
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    Lonpac Insurance Bhd
    (70 reviews)
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    Write a review

    Company Reviews

    Working at Lonpac Insurance Bhd

    4.470 ratings in total
    5
    43
    4
    20
    3
    2
    2
    3
    1
    2
    99%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(70 ratings)
    Career development
    4.3(70 ratings)
    Benefits & perks
    4.6(70 ratings)
    Management
    4.5(70 ratings)
    Working environment
    4.4(70 ratings)
    Diversity & equal opportunity
    3.0(1 ratings)
    Ratings for Lonpac Insurance Bhd are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 70 reviews sorted by most recent
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    most recent
    5.0
    Customer Service Officer
    Aug 2025
    Melaka Raya MelakaLess than 1 year in the role, current employee
    Peace and happiness place to work
    The good things1. No Politics 2. Nice management 3. Good team mate 4. Gain a lots experience and knowledge
    The challenges1. To face multilevel of customers. 2. High workload.
    1 person found this helpful
    5.0
    Sale
    Nov 2023
    Melaka Melaka5 to 6 years in the role, former employee
    Lonpac is Good to stay
    The good thingsGood management and good benefit. Many opportunity and company has many activities with employees.
    The challengesa good learning ground
    1 person found this helpful
    5.0
    Underwriter
    Nov 2023
    5 to 6 years in the role, current employee
    Good working environment - Lonpac
    The good thingsGreat culture, boss recognizes talents, and also they are flexible and fast paced. Recommend working here because the people are nice and bosses are wonderful.
    The challengesAlthough the people can be difficult, but they are willing to listen.
    1 person found this helpful
    5.0
    Customer service executive
    Nov 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    Good experience here
    The good thingsI am thankful to having my teammates in my department because I have learnt a lot of things from them. All the staff is always helping each other to achieve the KPI.
    The challengesFirstly, my big challenges is how to communicate to customer with a good personalities. But this challenges are giving me a good experience and can improved my skills.
    4.0
    executive - agency
    Nov 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Open my eyes when working in Lonpac
    The good thingsThe challenges to achieve target. If you want experienced then this is very great place to start. Enjoy the moment working in Lonpac.
    The challengesThe challenges to achieve target. It depend on your conditions.
    4.0
    Junior officer
    Jul 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Great company as gives you the feeling of being part of the family
    The good thingsWork is challenging but i like it as will lead to have the urge to compete in a good way.
    The challengesNeed to try the best to prove to superior and peers that you are valuable to the team.
    4.0
    Manager
    Apr 2023
    5 to 6 years in the role, current employee
    Great Experience in Lonpac Insurance Bhd!
    The good thingsIf u like to give a challenge to your self come and join Lonpac! Challenge comes with great remuneration and career development !
    The challengesManagement is hiding inside the company and not expose to outside world to see the working trend is now changing rapidly. we still working in a totally outdated working culture and system.
    4.0
    Customer service
    Apr 2023
    Kuala Lumpur7 to 8 years in the role, current employee
    Happy to work in customer service
    The good thingsBest environment working together as a team with colleague, best workplace, strategic location also
    The challengeslots of challenges to settle customer complaint and to handle fussy customer
    5.0
    Claims processor
    Apr 2023
    Kuala Lumpur7 to 8 years in the role, current employee
    a work life in lonpac..
    The good thingsLonpac offers good salary & benefit package, training programs and career opportunities. this company is a stable growth organization. Here have some nice and helpful colleagues who are willing to help or assist whenever they can. The location is very good, easy access to public transport.
    The challengesTotally lack of support from the management, therefore lacks of work life balance. Employees often work till late at night and some have to work in the weekend.
    5.0
    officer
    Apr 2023
    1 to 2 years in the role, current employee
    HR is good in this company
    The good thingsThey are very friendly and willing to assist the staff.
    The challengesNeed their help to promote more benefits and better working environment such as hybrid culture and etc.
    5.0
    Underwriter
    Apr 2023
    3 to 4 years in the role, current employee
    An excellent employer for all Malaysians
    The good thingsGreat colleagues, superior, benefits and salary. Worth joining to improve skills and personal growth as the company willing to promote growing its personnel and opportunity.
    The challengesoffice politic. there are many existing staff that has been very demoralised due to that reason.
    4.0
    Business Development
    Apr 2023
    Ipoh Perak3 to 4 years in the role, current employee
    My first BD Job: The Good and The Challenges
    The good thingsThe job has changed my lifestyle by the increase of income. It also enabled me to gain more exposure insurance products.
    The challengesVery limited career development. Not easy to get promotion in branch. Couldn't see the opportunity for a better growth in career other than the income itself.
    5.0
    Deputy manager
    Apr 2023
    Kuala Lumpur7 to 8 years in the role, former employee
    Easy going in this company
    The good thingsThe staff are great at motivation and providing you the avenue to learn the skills needed for the job. The work family aka the colleagues are great as well.
    The challengesunrealistic timelines given, very difficult for the lower ranking individuals to get the job done.
    5.0
    Operations
    Apr 2023
    1 to 2 years in the role, former employee
    Good career in Lonpac
    The good thingsGood benefits and Friendly staffs
    The challengesHave to improve on operation and management side
    5.0
    Operations
    Apr 2023
    3 to 4 years in the role, current employee
    Working experienced in Lonpac
    The good thingsThere are a lot of supports provided to ensure the success of the branch. Staff teamwork spirit is very high. Everything is systematically organized to ensure smooth operation.
    The challengesBureaucracy, high demanding.
    4.0
    Marketing
    Mar 2023
    Alor Setar Kedah5 to 6 years in the role, current employee
    The working environment is like a family
    The good thingsFlexi working hour within 8.30 to 9.30
    The challengesThe IT not up to date
    4.0
    Head of Branch
    Jan 2023
    Stable but of fashion company.
    The good thingsSupportive bosses and peers.
    The challengesOld Fashion, under staff, not willing to change.
    3.0
    officer
    Jan 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Job function abit too specific
    The good thingsIf work in Bangunan Public Bank is easy to get public transportation
    The challengesVery specific job function - doing the same job everyday The more junior staff are not expose to outside training
    5.0
    Senior executive
    Dec 2022
    3 to 4 years in the role, current employee
    This company consider ok geh
    The good thingsbenefit & salary increment & bonus good. working environment best. connection among each department good as well.
    The challengessome department moving forward to paperless but some bosses still prefer paper. keep print print print.
    5.0
    Deputy manager
    Dec 2022
    Kuala Lumpur5 to 6 years in the role, current employee
    Caring company, very good
    The good thingsStill have good bonus although during pandemic or after pandemic. so happy. deserve for me to work long in this company!
    The challengesWorking culture need to be more "in", slightly old fashion.
    4.0
    Senior executive
    Dec 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    Experience in Lonpac
    The good thingsThe best experience working in the company with the coolest environment. Willing to guide staff and in a courteous manner.
    The challengesThere are lack of knowledge and skill of existing staff in which they could improve and enhance.
    2.0
    Executive
    Dec 2022
    Kuala LumpurLess than 1 year in the role, former employee
    overall Average only.
    The good thingssupervisor are good, willing to teach and patience.
    The challengessalary is average -3k for fresh graduate.. less monthly benefits for lower rank
    4.0
    Senior executive
    Dec 2022
    5 to 6 years in the role, current employee
    A great place for people who like challenging environment
    The good thingsEverything got improvement after the MCO period. Laptop given to staff and benefits & bonus still good.
    The challengesMake the work flow to easy way. lots of unnecessary procedure.
    5.0
    Senior sales executive
    Dec 2022
    7 to 8 years in the role, former employee
    Previously I keep looking for another job but not anymore
    The good thingsThe environment here is the best. People I work with are fun and friendly. sport club activities are always the highlight of my year.
    The challengesMeeting the target. Plus with the economy conditions right now it's tough and challenging
    5.0
    Executive
    Dec 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    having amazing experiences
    The good thingsbenefits provided in the industry is superb
    The challengesold supporting systems, still have manual (papers) work to do
    4.0
    Executive
    Dec 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    Good opportunity and working experience
    The good thingsBest working environment and stable income.
    The challengesThe target given to the us is high but senior willing to assist
    4.0
    Senior executive
    Dec 2022
    Kuala Lumpur5 to 6 years in the role, current employee
    Good company to learn
    The good thingshave a professional scheme to assist us to sharpen our knowledge and is a company which will encourage us to improve our skill and knowledge
    The challengesdon't have hybrid working environment, still practice 100% work in office
    1 person found this helpful
    4.0
    Manager
    Dec 2022
    9 to 10 years in the role, current employee
    Amazing place to work
    The good thingsThe people and working environment is very great. Lots of opportunity to learn new things and build relationship.
    The challengesbehavior of many walk-in or offline customer which we are trying our best to help them in serving good customer service
    5.0
    Assistant manager
    Dec 2022
    9 to 10 years in the role, current employee
    Good company to work at
    The good thingsenvironment, teamwork between colleague and support from each other in order to achieve target
    The challengesFast pace but good challenge
    5.0
    Manager
    Dec 2022
    Kuala Lumpur5 to 6 years in the role, current employee
    Good bonus for this year
    The good thingsThe bonus is good although the economic is slow
    The challengesso far so good. no further comment
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