Madam Kwans
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    Madam Kwans
    (10 reviews)
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    Company Reviews

    Working at Madam Kwans

    3.310 ratings in total
    5
    3
    4
    2
    3
    2
    2
    1
    1
    2
    70%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(10 ratings)
    Career development
    3.2(10 ratings)
    Benefits & perks
    2.9(10 ratings)
    Management
    3.2(10 ratings)
    Working environment
    3.7(10 ratings)
    Diversity & equal opportunity
    4.0(1 ratings)
    Ratings for Madam Kwans are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 10 reviews sorted by most recent
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    most recent
    3.0
    Waiter
    Jan 2026
    Tun Razak Exchange Kuala LumpurLess than 1 year in the role, current employee
    I can learn More Time experience with fnb
    The good thingsNew experience with fnb
    The challengesImprove the new skill in the fnb
    1.0
    Captain
    Jun 2021
    5 to 6 years in the role, current employee
    Low salary, many staff complain already
    The good thingsNo good things, salary can't loan myvi and axia
    The challengesSalary less, long working hour,salary less than McDonald
    2 people found this helpful
    4.0
    Waiter
    Aug 2020
    Less than 1 year in the role, former employee
    Good experience learning service industry.
    The good thingsManager is very helpful in teaching the proper standard operation procedures in serving the customer, how to respond when there is a complaint. Very fun workplace as each customer brings different behavior and always need to adapt to situation for example Ramadan where i have to work and fast (puasa) in a restaurant that is always busy in that particular month.
    The challengesHear out what the staff is complaining especially problems at the hostel.
    4.0
    Captain Waiter
    Jul 2020
    3 to 4 years in the role, current employee
    My experience working in the company is that I gained some knowledge how to handle the customers better
    The good thingsThe good things is that you can gain more satisfied customers meet their expectations and they are happy about your accomplishment
    The challengesChallenging to communicate with the customers and also to the staff Taking care of the customers Handling complaints
    3.0
    Floor manager
    Jun 2020
    Monthly report, paper work, arrangements staff schedule
    The good thingsWish to change new working environment and learn more about good my existing skills experience
    The challengesWant to learn more about working environment
    2.0
    Finance
    Feb 2020
    Less than 1 year in the role, former employee
    Chinaman Company
    The good thingsNone that I can think of. Perhaps good work-life balance
    The challengesLow pay and the office 'emits' a somewhat Chinaman feel to it. The office being located in a 2-storey wooden house doesn't help either.
    6 people found this helpful
    5.0
    Kitchen helper
    Jun 2019
    Less than 1 year in the role, current employee
    Good experience
    The good thingsfriendly and good environment
    The challengeswhen peak hours
    5.0
    Floor Manager
    Jul 2015
    3 to 4 years in the role, former employee
    be professional and start to move forward
    The good thingsfun,happy and very enjoy working with all team member
    The challengescustomer complaint and customer recovery
    5.0
    Assistant floor manager
    Jul 2015
    Less than 1 year in the role, former employee
    Very good experience
    The good thingsWork as a team. Fun and stressful environment. Customers mostly tourists and big name people.
    The challengesCould have work longer and learn more about the restaurant
    1.0
    Assistant restaurant manager
    Jun 2015
    3 to 4 years in the role, former employee
    Bad Experince
    The good thingsNo life
    The challengeshard to get annual leave
    3 people found this helpful
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