Majorel Malaysia
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    Majorel Malaysia
    (83 reviews)
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    Company Reviews

    Working at Majorel Malaysia

    3.783 ratings in total
    5
    45
    4
    10
    3
    4
    2
    5
    1
    19
    92%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(83 ratings)
    Career development
    3.3(83 ratings)
    Benefits & perks
    3.7(83 ratings)
    Management
    3.3(83 ratings)
    Working environment
    3.9(83 ratings)
    Ratings for Majorel Malaysia are shared as-is from employees in line with our community guidelines

    reviews

    Showing 30 reviews for Kuala Lumpur
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    3.0
    Call centre agent
    Mar 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Not the worst compared to other similar companies
    The good thingsClean, well maintained facility. Fellow agents are some of the nicest people you will meet in your life.
    The challengesPeople are not cared for very well. Operations obsessed too much on procedure and numbers, not human circumstances. Agents feel dehumanised.
    1 person found this helpful
    4.0
    Content Moderator
    Feb 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Competitive Salary, Repetitive Work but less stress
    The good thingsCompetitive salary- Basic Salary, Public Holidays Pay, Generous Monthly KPI Bonus and Overtime (but no Annual Bonus). Also given Annual Flexi benefits. Fun working environment. Easy to apply for Annual Leaves.
    The challengesDo same things everyday (routine work) but less stressful. A bit hard to grow in same company but good enough to gain experience.
    5.0
    Content Modarator
    Aug 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Good environment, nice benefits, nice colleague
    The good thingsGood management and nice colleague
    The challengesShift working, tired, commission based
    1 person found this helpful
    5.0
    Operations
    Jun 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    Nice place to work. Good package.
    The good thingsGreat working environment, good HR and management. Nice colleagues who can cooperate to achieve goals together.
    The challengesSometimes overwork but still acceptable. No major challenge so far.
    5.0
    Team lead
    Apr 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    Huge improvement 3 years
    The good thingsOur team had opportunities in the communication speed. It took long for all of us to get the information and it was last minute. But now, everyone improved on this part.
    The challengesLeave approval is still a challenge, would be great if we can approve more in the future.
    5.0
    Content Moderator
    Apr 2022
    Kuala Lumpur3 to 4 years in the role, current employee
    Strong Engagement with Employees & Caring Management Team
    The good thingsNo pay cut during pandemic period which really impressed me. During work from home period, I feel the management team is really care about us and always fast responsive on our issues such as payroll, technical, benefits and etc. I feel extremely "WOW" experiences after the management has been creating lot of fun activities and virtual annual dinners. Trust the management will be creating many fun activities in future.
    The challengesTwo of biggest challenges for myself are workload and stress level. It's a high expectation on the KPI from client's but it's an achievable as long as pushing myself to maximum level. Next, my work life balance hard to achieve when work during weekend and less allocations for staff during festive seasons. Always stay sane to encourage myself.
    5.0
    content moderator
    Dec 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Company development stable with balance work life
    The good thingseven during pandemic season company still manage to maintain employee's salary without pay cut .Besides, the company looks into employee's health issue ,allows the employees to work from home. They also provides a good working environment & benefits for employees.
    The challengesthe only issue that need to improve is the leave application . There are many rules for applying holidays for content moderation project ，there's very hard for us to apply leaves. The leave only open for employee to apply 2 weeks before a particular new month & the headcount open to apply leave a day is very limited... is hard for us to plan for holidays
    5.0
    Content moderator
    Dec 2021
    Kuala LumpurLess than 1 year in the role, current employee
    The Majorel Experience
    The good thingsEveryone has been helpful and friendly so far from recruitment to training up till now in productions. HR, Finance and IT are also friendly and extending help when needed.
    The challengesNothing thus far however if I may suggest one thing, hope the company will switch from PC desktop to work laptop.
    5.0
    Team leader
    Dec 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    From Nay to Yay! Great improvement in 3 years!
    The good thingsSignificant improvement from beginning till now. Management improved with an outstanding way and things is well controlled now. All feedback has taken place and come out with solutions. You always have right to share to upper management or HR in order to meet mutual goals. Every employee given chances to join company's engagement activities to share your talents. Flexi benefit helps to improve life's quality and reduce financial burden. Payment always on time, never delay and sometimes it will come earlier!
    The challengesMaybe can have coffee machine that we can learn coffee art. Or Canteen to save us to think what to eat daily.
    5.0
    Content Moderator
    Dec 2021
    Kuala LumpurLess than 1 year in the role, current employee
    All is well, stay lowkey let people wonder
    The good thingsTeam Work Communication within teams Support Encouragement Improve own Self-esteem
    The challengesa lot of new things i have learned. fast learning during training, open-minded and don't get triggered easily.
    5.0
    Real time analyst
    Dec 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Navigate yourself accordingly, you shall feel blessed
    The good thingsI was blessed to have great team members, despite all of them being non-locals. Learnt new language, them being thoughtful and all your opinions mattered and discussed. The HR are super helpful with any queries 24/7. Classes are provided in lieu with opportunities to go further the stairs.
    The challengesBeing a BPO - any words by clients are treated with extra care and too many last minute changes and movements.
    1.0
    Moderator
    Aug 2021
    Ampang Kuala Lumpur1 to 2 years in the role, former employee
    Unfair distribution of tasks, unproductive colleagues
    The good thingsSo far theres no good things besides that employees are allow to work from home
    The challengesUnfair distribution of work, some mods are assigned difficult queues all the time, and some are assigned an easy queue all day. Please treat all the employees fairly and equally. Many try to avoid work, the difference between hourly productivity of employees who were assigned to same queue is huge. The KPI gets harder and harder to achieve.
    4 people found this helpful
    2.0
    Content Moderator
    Aug 2021
    Kuala Lumpur1 to 2 years in the role, former employee
    Many lazy employees, horrible magement
    The good thingsGood for people who love to be surrounded by lazy colleagues, amazing for people who enjoy doing more tasks but getting the same level of salary as the lazy ones
    The challengesToo many lazy employees, but the management team doesn't care about it
    5 people found this helpful
    1.0
    Support staff
    Jul 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Focus on front line agent, poor management
    The good thingsColleague and work from home due to pandamic nowadays.
    The challengesPoor management from Operation and HR. Wrong information given sometimes, communication gap, messy work environment, hard to adapt because things changing too frequent and no memo or notice given usually (sometimes you get changes in very last minutes ...within 24 hours). Double or triple workload due to lacks in communication and UNCLEAR INSTRUCTIONS most of the time. Don't think about work life balance if you're support staff. Fixed overtime rate rm30/hour regardless how much your basic salary is (even on public holiday). Asking for continue support without nothing back more.... Bad luck if you been assign to supervisor that do everything in her own way without listen to anyone... small team can have a huge politics issue...
    4 people found this helpful
    5.0
    Content Moderator Labeling
    Jun 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    They hired me when Im at the lowest
    The good thingsI got a great team that always encourage me to strive forward and always check on me if I have any difficulty. HR is fast and efficient when I request for some favor. The vibe and the energy is positive and very encouraging.
    The challengesSo far no challenge. Still good and steady
    5.0
    Content Moderator
    Jun 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Great Team and Management
    The good thingsGreat teamwork, environment and management
    The challengesNeed to have extra team activity in future
    1 person found this helpful
    5.0
    Content Moderator
    May 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    work in comfortable company
    The good thingsManagement have so many ways to make us improve and encourage us to evolve our skills, so many virtual competition and out bond that make us still keep in touch with each other during work from home. Management is very friendly.
    The challengesnothing, everything is too good to be true
    1 person found this helpful
    5.0
    content moderator
    May 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    a company able to survive within the pandemic season and no cutting staff salary
    The good thingsgood employee benefits
    The challengesas per working from home, required a good internet network for archive the KPI
    5.0
    Moderator
    May 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Friendly environment and staff
    The good thingsAlot opportunity and great environment
    The challengesWorking from home unable to enjoy work life balance
    5.0
    Team lead
    May 2021
    Kuala Lumpur1 to 2 years in the role
    Great remuneration package
    The good thingsGot flexi claim and above market price salary
    The challengescurrently all work from home
    5.0
    Operation Supervisor
    May 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Great HR, Trainer and Management
    The good thingsHave been working for 2 months and everything are as expected. Company engagement with employee are on a healthy trend. Lots of positive and fun program/event to help employee while WFH.
    The challengesCommunication gap might happening but overall issue still able to be resolved.
    1 person found this helpful
    5.0
    content moderator
    May 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    A good place to start your long term career.
    The good thingspositive environment and very supportive colleague
    The challengesprepared yourself to be versatile because we will support each other department when time needed.
    5.0
    Quality coach
    May 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Global engagement and new working environment
    The good thingsGreat support team, hardworking, smartworking, always engaging with each other thru text and calls, give many advice and support, always sharing ideas and help each other.
    The challengesNeed to follow up with client, many datelines to chase and many reporting need to do
    1 person found this helpful
    4.0
    Content Moderator
    May 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Work life balance and friendly staff
    The good thingsFriendly staff and work life balance
    The challengesKPI and bonus decreasing
    1 person found this helpful
    5.0
    Agent
    Apr 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Good Remuneration Package
    The good thingsAbove market price salary and benefit.
    The challengesso far, not facing any challenges
    1 person found this helpful
    5.0
    Team leader
    Apr 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    Great Career Development Opportunity
    The good thingsI found myself evolving both with respect to my career as well as a person. I'm grateful to have a lot of opportunity for career development. Special thanks to my OM -Rannel, I really enjoyed my time working under your leadership.
    The challengesCar parking cost slightly expensive.
    1 person found this helpful
    1.0
    content moderator
    Apr 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Fine salary with bad work life balance & poor management
    The good thingsfine salary and good colleagues. this is only good thing so far.
    The challengesreally bad work life balance due to 24hours shift and management team which makes tough to work. many things changes so often without valid reason and doesn't listen to feedback at all.
    2 people found this helpful
    5.0
    Manager
    Apr 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Good and supportive management
    The good things1. The site leadership is very supportive whenever there is any help needed 2. HR really drives the engagement with people, by organizing a lot of activities month on month 3. Salary is competitive compare to current market
    The challenges1. Working in cust service environment make it a bit difficult to perform engagement since the work nature itself is time sensitive.
    1 person found this helpful
    1.0
    Support
    Jan 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    First joined is fine, then you will see a lot of issues
    The good thingsColleagues are nice but they left
    The challenges1. Management terrible 2. No clear work direction 3. HR not providing formal memo on procedure/policy changes 4. Delayed increment up to 5-6 months 5. Over workloaded 6. Unbalanced work life
    2 people found this helpful
    1.0
    Content Reviewer/Moderator
    Oct 2020
    Kuala LumpurLess than 1 year in the role, current employee
    Average place to work
    The good thingsSupportive and friendly colleagues
    The challengesAgent would be given verbal warning and letter of warning for making more than 3 errors weekly
    1 person found this helpful
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