Knowing customer satisfaction when resolving the technical issuesThe good thingsGood team work, support from parent company and being a service operation & warranty manager lead a team of technician/engineers and also personally visited site locally and abroad to resolve, commission the Electrical motors and Generators.
The employer being the leading manufacturer of Synchronous Generator outside Europe and support and supply APAC region and world wide
The challengesStaff turnover was poor. Remuneration moderate. Employer/Employee relation is good, but can be enhanced