McDonald's
    (279 reviews)
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    Company Reviews

    Working at McDonald's

    4.3279 ratings in total
    5
    153
    4
    84
    3
    34
    2
    2
    1
    6
    87%
    Rate salary as high or average
    90%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(279 ratings)
    Career development
    4.2(279 ratings)
    Benefits & perks
    4.0(279 ratings)
    Management
    4.0(279 ratings)
    Working environment
    4.1(279 ratings)
    Diversity & equal opportunity
    4.4(10 ratings)
    Ratings for McDonald's are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 279 reviews sorted by most recent
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    5.0
    Chicken
    Apr 2026
    Kota Kinabalu Sabah5 to 6 years in the role, former employee
    Review Test for my assignment
    The good thingsGood food, friendly staff
    The challengesLow salary, strict manager
    5.0
    Department Manager
    Jan 2026
    Shah Alam Selangor2 to 3 years in the role, former employee
    can develop and grow career path in mcdonalds
    The good thingsGood environment, many benefit and allowance, can develop career path in mcdonalds, from crew to manager.
    The challengeschallenges to handle customer and crew, challenges to maintain all kpi
    5.0
    Restaurant Manager
    Nov 2025
    Kuching Sarawak12 to 13 years in the role, former employee
    Pengalaman kerja yang membina, walaupun penuh dengan cabaran harian.
    The good thingsTerdapat beberapa kebaikan bekerja di McDonald’s. Pertama, pekerja berpeluang memperoleh pelbagai kemahiran penting seperti komunikasi, kerja berpasukan dan pengurusan masa. Kemahiran ini bukan sahaja membantu dalam menjalankan tugas harian, tetapi juga berguna untuk perkembangan kerjaya pada masa hadapan. Kedua, McDonald’s menawarkan jadual kerja yang fleksibel, yang sesuai untuk individu yang masih belajar atau mempunyai komitmen lain. Fleksibiliti ini memudahkan pekerja menyeimbangkan antara kerja dan tanggungjawab peribadi. Selain itu, McDonald’s menyediakan peluang kenaikan pangkat kepada pekerja yang menunjukkan prestasi yang baik. Laluan kerjaya yang jelas ini membolehkan pekerja berkembang daripada peringkat asas ke jawatan pengurusan.
    The challengesBekerja di McDonald’s turut melibatkan beberapa cabaran yang perlu dihadapi oleh pekerja. Pertama, persekitaran kerja yang pantass dan sibuk boleh menyebabkan tekanan, terutamanya pada waktu puncak. Pekerja perlu mengurus pelbagai tugasan serentak sambil memastikan kualiti perkhidmatan kekal tinggi. Kedua, pekerja kadangkala menghadapi pelanggan yang mencabar atau situasi tidak dijangka, yang memerlukan tahap kesabaran serta kemahiran komunikasi yang baik. Selain itu, jadual kerja yang berubah-ubah, termasuk syif malam, hujung minggu atau cuti umum, boleh menyukarkan sesetengah individu untuk menyeimbangkan antara kerja dan kehidupan peribadi. Tambahan lagi, kerja fizikal seperti berdiri dalam tempoh yang panjang, mengurus pesanan dengan cepat, dan memastikan kebersihan restoran boleh menjadi tuntutan fizikal yang tinggi bagi sesetengah pekerja.
    5.0
    Crew
    Sep 2025
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, current employee
    Good experience for advanced in career later
    The good thingsLearn some cashiering thing , new thing
    The challengesNeed to mop floor and sweep floor and store surrounding .
    1 person found this helpful
    5.0
    Service Crew
    Jul 2025
    Kulim Kedah1 to 2 years in the role, former employee
    Good experience for a fresh student.
    The good thingsBe able to adapt to working with management, such as good colleagues, and an astonishing environment.
    The challengesStrongly hard competitive.
    4.0
    Service Crew/Order Taker
    Jul 2025
    Petaling SelangorLess than 1 year in the role, current employee
    Great. Sharpen your skills and you get to learn on how to control your emotions when dealing with various types of customers.
    The good thingsYou can learn new things such as how a fast food chain REALLY works. Get to meet various types of people and customers. Learn new skills such as working under pressure especially during peak hours.
    The challengesStanding up for 7.5 hours straight is really exhausting. Workloads could be heavy. Having to deal with various types of people but if you can manage it, it should be fine.
    5.0
    Senior Kitchen Crew
    Jun 2025
    Johor Bahru Johor2 to 3 years in the role, current employee
    I can do all work in macdonald I love my work
    The good thingsMostly I like to do team work responsible keep timing and complete my task responsible to customer
    The challengesI can do kitchen,MDS, drive thru,counter,basin,lobby
    5.0
    Restaurant Manager
    May 2025
    Johor Bahru Johor18 to 19 years in the role, former employee
    I have been working since I was 19 years old. 20 years of service with this company has helped a lot in terms of learning restaurant management and also increasing income that is worth the work given.
    The good thingsThis company provides many opportunities to build a career starting with just an SPM certificate. The learning system provided is the best in the world which produces a manager who is tenacious and dares to take risks.
    The challengesThis company will also always make changes in terms of management suddenly. It teaches managers to be prepared to deal with various current situations.
    1 person found this helpful
    4.0
    Crew Member
    Jan 2025
    Ampang SelangorLess than 1 year in the role, former employee
    - good experience for those who want work as a part time
    The good things- Staff meals - Career Grow - Good Manager
    The challenges- Overwork - Shift working time
    5.0
    Restaurant Crew
    Feb 2024
    Johor Bahru Johor1 to 2 years in the role, former employee
    -Can handle all other work in company -Count stock during spare time -Learn to manage all problems -Learn to be a leader in company
    The good things-Have half a good environment -Solve problems easily -First place of work but experienced a lot
    The challenges-Handle more than 5 orders at the same time -A toxic manager but can last a long time -Working with less employees -Took a week to learn all the work
    1 person found this helpful
    5.0
    Barista
    Oct 2023
    7 to 8 years in the role, former employee
    Always work as team work
    The good thingsGood friends and always team work
    The challengesI very love challenging
    1 person found this helpful
    4.0
    Service crew
    Oct 2023
    Shah Alam Selangor1 to 2 years in the role, current employee
    makes more friends and work place good enviroment
    The good thingswork in a team to succeed in a task
    The challengesalways make customers happy
    5.0
    Food & beverage executive
    Oct 2023
    Seremban Negeri Sembilan1 to 2 years in the role, former employee
    Customer service excellent. Greetings. Have a good communication skills
    The good thingsGive solution for customer
    The challengesWhen staff not enough
    4.0
    Service crew
    Oct 2023
    Kuching SarawakLess than 1 year in the role, former employee
    Great experience but very hectic
    The good thingsMet new people, lots of interesting challenges every day.
    The challengesNo work-life balance, stressful work in kitchen, very low pay for crews.
    4.0
    Service crew
    Oct 2023
    1 to 2 years in the role, former employee
    Me Strong,toughter stronger,team work is easier to get sucess.
    The good thingsBouch cooker, follow the sustain and recovery,
    The challengesCostumer satisfied,complete the task at time.
    4.0
    DSC
    Oct 2023
    In my role as a call agent at McDonald's, my responsibilities encompass reaching out to both riders and stores to ensure customer satisfaction. I play a vital role in gathering feedback, addressing concerns, and providing assistance whenever riders or stores encounter issues. Whether it's addressing rider challenges during deliveries or assisting stores with any concerns they may have, my role is pivotal in delivering exceptional service and resolving any issues promptly.
    The good thingsFor fresh graduates or interns, this company offers an excellent opportunity because it provides a highly supportive and immersive experience in a real-world working environment.
    The challengesThere are numerous technical issues with the system. Furthermore, there is room for further improvement.
    5.0
    Barista
    Sep 2023
    1 to 2 years in the role, former employee
    Surrounding and helpful staff.
    The good thingsMake a Coffee and customer service
    The challengesThe management little bit slow and bad timing for the staff to get break hour within the change of shift.
    5.0
    People Manager
    Sep 2023
    7 to 8 years in the role, former employee
    Learning new things aside serving customer
    The good thingsPeople being treat fairly
    The challengesFast environment that need you to served in target time.
    1 person found this helpful
    4.0
    Service crew
    Sep 2023
    Shah Alam SelangorLess than 1 year in the role, former employee
    Tired but worth it. Need to find right circle.
    The good thingsFun Environment Even you are tired, if you in the right circle.. you will be enjoy this work.
    The challengesTired. really. If you know everthing that the boss need, you will do everything.
    5.0
    Service crew
    Aug 2023
    1 to 2 years in the role, former employee
    I like working at anywhere because i want to expand my talents and also seeking for side income.
    The good thingsNot stressful, having a good environment, and also i like teaching and i also like being a beverage n food crew
    The challengesSometimes i feel tired
    3.0
    Crew
    Aug 2023
    Batu Kawan PenangLess than 1 year in the role, former employee
    quite good and something you didn't expect from managers mouth.
    The good thingsi love my other friends and the environment.
    The challengesTOXIC. STRESSFULL. AND OTHER THINGS THAT YOU DIDN'T EXPECT.
    5.0
    Barista
    Aug 2023
    Less than 1 year in the role, former employee
    A good start for fresh graduate to get used for tough working environment
    The good thingsFun, enjoyed, positive environment and supportive team
    The challengesSo much order and always short of crew
    5.0
    Crew leader
    Aug 2023
    5 to 6 years in the role, current employee
    It’s a great way to develop knowledge in FNB and retail industry
    The good thingsIt’s was a very fun working environment and you are able to work happily everyday and feeling satisfied to being hardworking person
    The challengesIs to handle so customers without different need and to handle food safety issues
    5.0
    Assistant manager
    Jul 2023
    Seremban 2 Negeri SembilanLess than 1 year in the role, former employee
    I learn a lot in management team.
    The good thingsI enjoy working with supportive team.
    The challengesThe challenge that I faced is I need to face high-pressure situations every day.
    1 person found this helpful
    5.0
    Service crew
    Jul 2023
    Less than 1 year in the role, former employee
    It's okay but have to work harder when there's no substitute
    The good thingsThe good thing is working together
    The challengesThe peak hour so it will be a rush
    5.0
    Logistics & Order Processing
    Jul 2023
    Good opportunity to learn about producing glass
    The good thingsThe collegues are very friendly
    The challengesOutsourcing production that needs to arrange for customers
    4.0
    Apprentice
    Jul 2023
    Damansara Damai Selangorcurrent employee
    Fun and easy to work
    The good thingsBenefits and great friends
    The challengesDealing with customers
    5.0
    Sales assistant
    Jun 2023
    Less than 1 year in the role, former employee
    Time management for employees
    The good thingsFun, cheerful teammates, multitasking, good service and good communication with customers
    The challengesTime management for employees because this company always open that 24 hours open. The challenge is work at late night
    4.0
    Assistance manager
    Jun 2023
    1 to 2 years in the role, former employee
    Learning to work in team
    The good thingsEveryday is a new day
    The challengesWhen short of staffs, timing not balance
    5.0
    Crew member
    Jun 2023
    Kuala LumpurLess than 1 year in the role, former employee
    I have worked in McDonald's before
    The good thingsServing food to the customers Serving drinks
    The challengesLearning new things Different kind of managers and coworkers
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