Head of Service Delivery & Support lead end-to-end service delivery and support operations.
Head of Service Delivery & Support lead end-to-end service delivery and support operations.
4d ago
4d ago
N2N Connect
(23 reviews)
Company Profile
Company overview
Website
Industry
Computer Software & Networking
Company size
101-1,000
Primary location
Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Founded in the year 2000. Today, the N2N group has digitized more than 200 brokers region-wide with premier data and insights, network infrastructure, and our end-to-end trading and settlement solution. We helped over 1 million users with our technology, serving every broker to serve every trader.Being one of Asia’s largest financial trading platform provider, our presence extends from Malaysia to Singapore, Hong Kong, Thailand, Indonesia, Philippines and Vietnam. We want to empower every aspect of the capital market with technology, starting with traders, brokers, investment firms and financial advisers.N2N has a culture found nowhere else – one that focuses on changing the capital market landscape. We are a bunch of great people with a vision, promoting collaboration and innovation in every step of the way.Head over to our website for our full listings of jobs, https://www.n2nconnect.com/career.html
Jobs at N2N Connect
Based on your search activitySettlement Executive (Cantonese Speaker) to deal with Hong Kong settlement-related enquiries.
Settlement Executive (Cantonese Speaker) to deal with Hong Kong settlement-related enquiries.
21d ago
21d ago
Gallery photos
Reviews overview
3.123 ratings in total
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79%
52%
What’s it like working at N2N Connect?
AI summary of recent reviews
N2N Connect offers several positive aspects, including its strategic location near public transport and a supportive learning environment where employees can explore various technologies and gain trading-related knowledge. The workplace culture is characterised by friendly colleagues and good recreational facilities, contributing to a comfortable working atmosphere.
However, the company faces some operational challenges, including the maintenance of legacy systems and adaptation to newer technologies. The traditional management approach and communication between departments present opportunities for improvement. Some employees have also indicated that the remuneration package could be more competitive in the current market.
Recent reviews
1.0
Project Manager
Sep 2023Kuala LumpurLess than 1 year in the role, former employee
Toxic organization and bad attitude clients.
The good thingsNo comments for any good things here.
The challengesOld legacy system to face difficult clients, stake holders lack of resources to deliver task.
2.0
IT staff
Jul 2023Kuala LumpurLess than 1 year in the role, current employee
A relic from the past, struggling to keep up with our modern era
The good thingsOffers a promising learning environment for newcomers seeking personal professional growth and development opportunities. The workplace is characterized by friendly and welcoming employees who foster a relatively supportive atmosphere. Plenty of opportunities for knowledge and work experience gain.
The workload varies by department and team, but overall, it is managed efficiently, allowing employees to balance responsibilities and maintain reasonable workloads. Also provides an excellent platform for individuals to enhance their skills and knowledge.
The challengesThe company's work culture is very traditional and outdated, with reactive rather than proactive business model, and is also highly resistant to change, creativity and innovation. With its resistance to change in our current fast-paced era, it's only a matter of time before the company loses its competitive edge in the already increasingly competitive industry as more competitors that are newer, nimble, and fast-paced continues to emerge. Which could be seen in their outdated legacy products which they are also struggling to maintain.
The overemphasis and micromanagement on work hours rather than productivity and timely deliverables leads to employees focusing solely on meeting clock-in and clock-out requirements, which compromises the quality of work produced. Plus various other traditional and conservative working environment/culture you would generally expect.
Communication is also a challenge, which results in an inefficient flow of information across departments. The quiet working culture within the office environment has contributed to delays and pending tasks, as employees struggle to communicate effectively. This lack of communication has impacted collaboration and resulted in missed deadlines and incomplete projects. Essentially, there is no sense of team or collaboration, although the individuals themselves may be friendly, do not have the expectation of making connections beyond being "someone you know from work", which is even lesser than what a person would call a colleague.
These are also the main driving factors on the company's current struggle to retain long-term hires, and also suffers from the inability to hire younger employees. Which in turn leads to the diminishing understanding of the current demographic.
5.0
Manager
May 2023Kuala LumpurLess than 1 year in the role, current employee
An excellent opportunity and good working environment
The good things- A good place to start career, able to learn lot of technical skill
- Team members are friendly, easy to work.
- Management willing to invest on talents staff , new technology and tools
- Good break and resting env, pool and table tennis available
- Management or HOD delegate staff focus on Priority task 6. Great opportunity on trading related knowledge
The challenges- Lot of new technology to research, explore and implement
- Security policy is tight and need to keep implement Pentest or vulnerability assessment
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