Employees at OldTown White Coffee appreciate the learning opportunities and skill development provided, as well as the enjoyable work environment with friendly and cooperative staff. They value the patience and support provided by employers in training and teaching new staff, and the company is praised for caring about staff wellness and fostering good relationships between employers and co-workers. OldTown White Coffee also offers good benefits for local staff, such as hostel accommodation, and teamwork is highlighted as a positive aspect.
However, some potential challenges include the fast-paced working environment, expectations for employees to be highly productive and take proactive action, particularly in finding solutions, and handling angry customers and remembering standard operating procedures (SOPs). New employees may find it challenging to catch up and learn the required skills and procedures quickly. The COVID-19 pandemic led to the closure of some outlets, which was a challenge for the company. Some employees noted a lack of local staff and management, with a predominance of foreign workers, and there were concerns raised about upper management disregarding the needs of normal staff and foreign workers. Employees may also find the workload challenging, particularly in roles such as sales and customer service, and the company expects employees to be able to multitask and handle multiple responsibilities simultaneously.