Scicom (MSC) Berhad
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    Scicom (MSC) Berhad
    (216 reviews)
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    Company Reviews

    Working at Scicom (MSC) Berhad

    4.0216 ratings in total
    5
    95
    4
    59
    3
    34
    2
    14
    1
    14
    86%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(216 ratings)
    Career development
    3.6(216 ratings)
    Benefits & perks
    3.3(215 ratings)
    Management
    3.3(216 ratings)
    Working environment
    3.8(216 ratings)
    Diversity & equal opportunity
    2.6(8 ratings)
    Ratings for Scicom (MSC) Berhad are shared as-is from employees in line with our community guidelines

    reviews

    Showing 41 reviews for Kuala Lumpur
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    1.0
    Customer Service Executive
    Apr 2026
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    To gain experience? Yes. To stay? Absolutely no.
    The good thingsFriendly colleagues of various educational background. A place to gain experience in customer service if you have no prior experiences. The airline project is good to experience high-call volumes. Within walking distance from LRT KLCC.
    The challengesVery poor management. No night shift allowances. No increment. Some Team Leaders would beg you to work overtime due to being short staffed. Very high turnover rate. Superiors have no consideration in terms of assigning shifts to the agents. Insensitive towards the needs of the workers (LRT is inaccessible if the shift ends late at night, making it hard for those who relied on public transportation). Lack of opportunities to grow.
    1 person found this helpful
    1.0
    Lead Software Engineer
    Jan 2026
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, former employee
    Here to kill careers of people. You have no say in this company you work as told like a labourer.
    The good thingsNone absolutely nothing good.
    The challengesNepotism, relatives of CTO and friends od CEO are inserted everywhere. With no skill or experience.
    2 people found this helpful
    5.0
    Customer Sevoce Representative and Human esou Exec
    Oct 2025
    Kuala Lumpur City Centre Kuala Lumpur2 to 3 years in the role, former employee
    Customer Service Executive with 4 years of experience in the airline industry.
    The good thingsThe view The work The comfort workplace The facilities
    The challengesTasks load Management
    4.0
    Inbound Customer Service Representative
    Jul 2025
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    had gain knowledge in doing inbound order
    The good thingsA good place to gain experience
    The challengeshard to get KPI and busy
    4.0
    Customer Service Executive
    Jan 2025
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    he workplace offers a supportive environment with helpful colleagues and understanding managers, though reduced break times and strict call-out policies, combined with KPI reliance on call duration, can place undue pressure on agents.
    The good thingsThe environment is supportive, with helpful colleagues and understanding managers.
    The challengesBreak times have been reduced, and multiple call-outs occur even if the break time exceeds by just 3-5 minutes. Key performance indicator scores depend on call duration, which is not entirely the agent's fault.
    2 people found this helpful
    2.0
    Customer Service Role
    Aug 2024
    Kuala Lumpur City Centre Kuala Lumpur
    A great company for fresh graduates to learn between a bad and a good company.
    The good thingsGreat QAs that you can look up to, easy to apply for holidays.
    The challengesNo bonus, no increment, worst management, stupid colleagues that they just hired anyone available.
    8 people found this helpful
    4.0
    Customer Service Executive
    Jan 2024
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    Good kick start for BPO company
    The good thingsThe positive aspects of the company include healthcare benefits, a relatively high salary for fresh graduates, opportunities for overtime, free food on certain celebration days (such as Deepavali and Christmas), provision of a computer (enabling work from home once you qualify), comprehensive training, and a supportive working environment.
    The challengesTo apply AL as you've to submit your application earlier before any agents got the date.If your AL falls on PH or certain important date, then you may need to excuse yourself from applying it. Career opportunities here quite competitive as you may need to compete with other agents , but sure maintain your QA score and request personally to your leader for better career advancement.
    1.0
    Customer Support Role
    Jan 2024
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, current employee
    Shopee is not the suitable place for talented people.
    The good thingsThe freedom after achieving the daily required email target as per KPI.
    The challengesThe client's non-consistent SOP amendments almost weekly caused inconvenience to both the employees and the users. No clear career success path portfolio or development can be seen as some agents being in the same position for years despite their knowledge and skills. Empty promises such a sudden increase in KPI target without OT and other stuff. Increasing number of resignations and AWOL even from top management due to micromanagement.
    1.0
    Technical Support Role
    Nov 2023
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, former employee
    Not good.
    The good thingsOnly the environment is good
    The challengesManagement being irresponsible, lack of timeliness and ignore things until it is forgotten, breaking promises. Not in terms of workload but pays such as recommendation fees, allowance and so on. In the end i get nothing.
    2 people found this helpful
    5.0
    Customer service
    Aug 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Because i like to advice and help people about their problem and show them they deal with a good company
    The good thingsEnjoy working with team Flexibility Challenging work Helpful team and leadership life balance
    The challengesGive the best service to our client, to make them feel happy and trust our company
    3.0
    Customer service executive
    Aug 2023
    Cheras Kuala Lumpur1 to 2 years in the role, former employee
    I would rate it average
    The good thingsGreat support from team mates
    The challengesManagement could be a little better
    5.0
    Customer service executive
    Aug 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    nice environment enjoy
    The good thingsnice environment enjoy
    The challengesenjoy company and nice environment
    3.0
    Assistant Manager - HUAWEI APCC (In - House Project )
    Jul 2023
    Kuala Lumpur9 to 10 years in the role, current employee
    Stressful , challenging , lack of resources
    The good thingsfriendly collogues, good start fro fresh graduates
    The challengesCareer growth is slow
    4.0
    EXECUTIVE - TECHNICAL SUPPORT
    May 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    Average is a Good option for working
    The good thingsHelpful and friendly colleague.
    The challengesAverage expenses near office area is very high.
    3 people found this helpful
    5.0
    Real time analyst
    Apr 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    If you wanting to learn, this the place. To be heard you need to be thinking out of the box.
    The good thingsThe environment is very good that you will be able to learn as much as you can in very short time frame if youre willing
    The challengesI would not say challenges but it was more towardsoyr own capabilities to adapt to the fast changing environment
    5.0
    Customer Services Executive
    Mar 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Best salary , best for first job , stress work
    The good things- Best salary - Good environment and bosses
    The challengesSchedule management is not really effective. AL will approved within 1 month and after your schedule out then only you know the leave is approved or not.
    2.0
    Customer service executive
    Nov 2022
    Kuala LumpurLess than 1 year in the role, current employee
    GOOD SALARY FOR FRESH GRADS
    The good thingsHelpful seniors and team that are willing to help anytime.
    The challengeschallenges working at scicom is the only things is the management. Everything is seriously good but the management is so poor.
    1 person found this helpful
    5.0
    ECS
    Oct 2022
    Kuala LumpurLess than 1 year in the role, former employee
    nice place to gain experience
    The good thingsAll the supportive team leader and friend
    The challengesHave to liaise and communicate with international and domestic passenger.
    5.0
    Customer service executive
    Oct 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Good growing company
    The good thingsA chance to learn & explore in the workfield.
    The challengesHandling pressure & keeping with the latest updates.
    3.0
    IT senior executive
    Aug 2022
    Kepong Kuala LumpurLess than 1 year in the role, current employee
    challenging and must be patience
    The good thingslearn about yourselves and time management.Dynamic team player so that my team can achieve monthly target.
    The challengesneed to rectify user issue within this given time frame.
    5.0
    Technical support
    Aug 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Friendly enviroment.
    The good thingsThe Team Leader and Other colleague was kind and helpful.
    The challengesdifferent kind of personality customer and challenging technical issue.
    2.0
    Customer service executive
    Jul 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    take this as 1st job experience is ok but not for a long term.
    The good thingsnothing much to be informed
    The challengestoxic environment task been allocate without notice no salary increment
    3 people found this helpful
    2.0
    Shopee
    Jun 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Bad and toxic management
    The good thingsSome of the supervisor good and they will help you always and give a moral support.
    The challengesToxic management and they always use power and seniority.
    1 person found this helpful
    5.0
    technical support
    May 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Good company to work
    The good thingsmet many type of people/customer
    The challengessimple and easy, quite funny sometimes
    1.0
    Customer service
    Apr 2022
    Kuala LumpurLess than 1 year in the role, current employee
    The salary receive is not enough to cope with the stress and fatigue from the work from both client and company
    The good thingsSlight support on the solution on the issue faced from client
    The challengesInconsistent meal time, no short break given as promised during briefing, no work life balance, lack of respond from person in charge, took a long time for the person in charge to respond or not responding at all for management and break time inquiry or issues. Overstress from work from both client and company
    5.0
    Technical Support Executive
    Sep 2021
    Kuala LumpurLess than 1 year in the role, former employee
    People working there are very friendly
    The good thingseveryone was a team player and I loved working there
    The challengesthinking back there's really nothing i dislike about working there
    1.0
    Customer Service
    Aug 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Bad and Grumpy Manager - Micromanagement
    The good thingsTrainer is kind and polite. Good friend.
    The challengesAfter completed training, your life will be miserable. High workload, micromanagement, unfair schedule arrangement, bother you everyday even on leave.
    2 people found this helpful
    5.0
    Customer services
    Aug 2021
    Cheras Kuala Lumpur3 to 4 years in the role, current employee
    A bit too harsh to say, a bit too sad for many
    The good thingsLearn new things, new skill and train me to become stronger
    The challengesHealthy lifestyle is being the most challenging things to achieve which i consider the most important things in working
    4.0
    Social media specialist
    Aug 2021
    Kuala Lumpur1 to 2 years in the role, former employee
    High stress but worth it when you can learn from it.
    The good thingsAbove average salary, average working environment. Managers are professional and polite. Good communication is key to work here. Learn a lot in customer service field, the skills are useful if you master it.
    The challengesManagement system could be better. Problem solving takes too long when immediate communication is required.
    3.0
    Customer service executive
    Jun 2021
    Kuala LumpurLess than 1 year in the role, former employee
    Just your average BPO, Contact center
    The good thingsShort breaks are given in addition to your meal breaks, Enjoyable training period, Supportive colleagues that will help you when you first start, Any HR matter was dealt efficiently.
    The challengesStressful working environment due to the nature of the job and Client's standards, Superiors sometimes are manipulative about job advancement opportunity
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