Secret Recipe Cakes and Café Sdn Bhd
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    Secret Recipe Cakes and Café Sdn Bhd
    (94 reviews)
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    Company Reviews

    Working at Secret Recipe Cakes and Café Sdn Bhd

    4.094 ratings in total
    5
    34
    4
    35
    3
    19
    2
    2
    1
    4
    87%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(94 ratings)
    Career development
    3.7(94 ratings)
    Benefits & perks
    3.3(94 ratings)
    Management
    3.5(94 ratings)
    Working environment
    3.9(94 ratings)
    Diversity & equal opportunity
    2.7(3 ratings)
    Ratings for Secret Recipe Cakes and Café Sdn Bhd are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 94 reviews sorted by most recent
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    most recent
    1.0
    Barista Trainer
    Feb 2026
    Petaling Jaya SelangorLess than 1 year in the role, former employee
    Very bad experiance, must do the job that dosent have in a job description, to much micro manage.
    The good thingsReally enjoy how the company celebrates the staff, especially the annual dinner
    The challengesWorking with arrogant and low experiance in f&b backgorund leader or the leader its self don't understand about f&b industry.
    4.0
    Franchise Executive
    Jan 2026
    Petaling Jaya Selangor4 to 5 years in the role, former employee
    Very good department, very supportive colleagues.
    The good thingsVery helping teammate and HOD. For me HOD is really supportive person and like to encourage her subordinates.
    The challengesOutlet too many to cover, so too many report need to be done.
    4.0
    Assistant
    Dec 2023
    Kapar Selangor
    Works can be challenge towards something to do
    The good thingsCan communicate towards all the customer
    The challengesTo manage in partial accounting
    5.0
    Barista
    Oct 2023
    Lahad Datu Sabah3 to 4 years in the role, former employee
    High salary with responsibility working hours
    The good thingsGood environment and boss
    The challengesPretty hard to get offday during weekend plus dont have bonus salary
    4.0
    Financial controller
    Apr 2023
    11 to 12 years in the role, current employee
    Good working environment
    The good thingsHave great and understanding superior, the Executive Director.
    The challengesAn organisation having senior employees which may not want to make a better step for their development and improvement which defer the process of improvement for company in overall.
    5.0
    General worker
    Jan 2023
    3 to 4 years in the role, former employee
    I have 4 years work in secret recipe
    The good thingsBring safe monnny and for sport my family
    The challengesHard working for give me one more chance
    5.0
    Information technology
    Dec 2022
    Have Many experience and challenges
    The good thingsGet Many knowledge and Colleague very supportive.
    The challengesLearn a New Skill to Keep Your Job
    4.0
    Waiter
    Dec 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Working with F&B retail almost 2 years more .
    The good thingsGood environment working place . Good supervisor and also got many things i learn and the supervisor give chance to learn more .
    The challengesThe patience and hardworking more in process learning making me learn more about how to tolerate with customer and give the best service to people .
    5.0
    Supervisor
    Nov 2022
    3 to 4 years in the role, former employee
    Able to perform multi task and work independently
    The good things1. Good monitoring from management level 2.good working environment
    The challengesmore benefits to employees, make more promotion.
    3.0
    BARISTA
    Nov 2022
    Petaling Jaya SelangorLess than 1 year in the role, current employee
    Must has hardworking personality to work and fast learner in food and beverage industry.
    The good thingsGain some knowledge regarding Hygiene and cleanliness when working in F&B Industry.
    The challengesWorking full time because of short staff at company and get one day off only.
    5.0
    Cafe manager
    Oct 2022
    3 to 4 years in the role, current employee
    Here have challenges for work with old staff if you dont understand them for the job us difficult
    The good thingsMalaysian chain..premium guest service.no 1 restaurant brand in Bangladesh
    The challengesHere is challenges from higher management recruited their own known person which is not capable for work,then its difficult to train them
    5.0
    Cashier
    Sep 2022
    Bandar Kinrara SelangorLess than 1 year in the role, former employee
    Excellent Working Environment
    The good thingsFlexible working hours and a friendly management team that can boost my confidence to build up my skills.
    The challengesSo far no. This is my first time working in the F&B industry there's always room for improvement and hopefully, the management can more appreciate their staff.
    5.0
    Kitchen helper
    Aug 2022
    Jerantut PahangLess than 1 year in the role, former employee
    I have gain more than enough experience working here.
    The good thingsWhile I work here, I experience a good working environment with great coworker that always support me and teach me everything that I need to know.
    The challengesI would have to say that this company can improve in terms of the quality of the menu and the variety of cakes.
    5.0
    Service crew
    Aug 2022
    Ampang Kuala LumpurLess than 1 year in the role, former employee
    I was a good experience, but too many short i need to handle, even it is no my faulr.
    The good thingsEnjoy time with friends
    The challengesSalary and workinv hour
    5.0
    barista
    Jun 2022
    Kuching SarawakLess than 1 year in the role, current employee
    nice good and perfect
    The good thingshave a good vibe and suitable for someone who wants to work
    The challengeswhen its busy hours. will got a full house
    4.0
    Supervisor
    Apr 2022
    3 to 4 years in the role, current employee
    You can get the opportunity in Secret Recipe
    The good thingsThere we can do everything like the own business.
    The challengesinsuffient manpower to mantain great service and will drop business production
    4.0
    Manager
    Apr 2022
    Johor Bahru Johor7 to 8 years in the role, current employee
    Good yet need to improve some part.
    The good thingsI can decorate cakes nicely.
    The challengesneed to pay if variance if outlet miscalculated. even the item have in outlet, still need to pay as for the month its count as shortage.
    3.0
    Service crew
    Nov 2021
    1 to 2 years in the role, current employee
    make a new experience
    The good thingssatistfied as a teamwork in this outlet
    The challengesso difficult to solve fussy cutomer problem in this outlet
    4.0
    Kitchen helper
    Oct 2021
    PutrajayaLess than 1 year in the role
    The work is hard but you can manage
    The good thingsLearning how much it's worth
    The challengesYou have to memorize all the SOP about making food and customer's service
    5.0
    Service crew
    Sep 2021
    Bintulu SarawakLess than 1 year in the role, former employee
    Working in service crew line is hard. You have to experience the hardship and fast pace of work, but it will help you to push and develop yourself in everyday living.
    The good thingsFor the fact that we come in contact with a lot of people daily, it is important that we possess rather cheery dispositions, and also be most willing to greet clients as they come into the restaurant.
    The challengesWe are required to work very fast, keeping in mind that there are so many clients to serve, especially during rush hours. We are also expected to pay full attention to happenings around us and consistently clean our work stations and keep the place well organized always.
    5.0
    Account assistance
    Jun 2021
    Selangor1 to 2 years in the role, former employee
    very good experience
    The good thingsjob scope and working environment
    The challengesi love my job scope there and there working environment are so nice
    4.0
    HR assistant
    May 2021
    Johor Bahru Johor3 to 4 years in the role
    Cooperation And Competitiveness
    The good things- Improve Accuracy - Increased Efficiency -Stronger Company Foundation - Greater Economic Success - useful science
    The challenges-Complete the Payment of Salaries On Time.
    4.0
    IT officer
    Jun 2020
    1 to 2 years in the role, former employee
    I know to handle the problem customer
    The good thingsTeam work for the service Have a reward if my team achive the target of the month My area manager so sporting to my team
    The challengesHandle the stock no shortage for 1month Arrange my team to have perfect service and no complain
    3.0
    waitress
    May 2020
    Less than 1 year in the role, current employee
    cooperation is a must
    The good thingsgood collegue and have fun everyday
    The challengescustomers behaviour and also the need to having good staff to handle the situation in the restaurant.
    4.0
    Customer service
    May 2020
    Less than 1 year in the role, former employee
    your stomach always full
    The good thingseating or testing the cake
    The challengesthe food smell delicious
    3.0
    Service crew
    May 2020
    1 to 2 years in the role, current employee
    Toxicity over positive vibes
    The good thingsI could enhanced my self-esteem throughout customer service as well as communication skill. Moreover, this is my chance to learn about sales and marketing too.
    The challengesThere are some negative treats among staff including supervisor which they likes to blame other staff even for their own mistakes. This workplace doesn't have manager in which supervisor was the highest position. Plus, no any bonuses get but we got service charge as commission.
    3.0
    Area manager
    May 2020
    Good company to work
    The good thingsThey will provide all training to keep us always on track.
    The challengesA lot of audits need to be passed as it’s ur KPI
    5.0
    Account executive
    Apr 2020
    Good working environment, great colleagues
    The good thingsNice working experience.no racism
    The challengesThe workload is quiet a lot. So it's a compulsary to spend extra working hr as ot every month to meet the dateline.
    3.0
    Team leader supervisor
    Feb 2020
    3 to 4 years in the role, former employee
    good inviroment and culture to be in this group
    The good thingswhenever we received an compliment, manager and management will give privilege and reward us. No politic issue, we give our best, we will earn the best.
    The challengesWorkaholic, no times to play around. Time not flexible.
    4.0
    F&B server
    Dec 2019
    3 to 4 years in the role, current employee
    Knowledgeable
    The good thingsworking in teamwork environment that can help to improve each other skill and knowledge. Really easy to working overtime and develop your career
    The challengesIt is hard to balancing your life since you only get 1 day off every-week.
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    Reviews by location
    Bintulu Division SarawakJerantut District PahangJohor Bahru District JohorKlang District SelangorKuala Lumpur
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