With over two decades of diverse experience in operations management, property investment, and valuation, I have consistently driven business growth, optimized processes, and achieved significant cost savings while leading high-performing teams.The good things• Leadership & teamwork
• Communication skills
• Ability to Multitask
• Effective Time Management
• Microsoft Office
• Excel (advanced functions)
• Fast Learner
Microsoft Office: Word, PowerPoint, Excel (Pivot, VLOOKUP, XLOOKUP, Filter, IF, IFERROR, SUM, SUMIF, SUMIFS, UNIQUE, INDIRECT & OTHER)
The challengesSales Performance: Enhanced monthly and yearly sales performance, achieving a 2.5% average increase through strategic planning and promotional execution.
Promotions and Events: Spearheaded reviews and analyses of sales promotions and events.
Team Leadership: Provided education and motivation to the sales team, maintaining high performance levels.
Operational Management: Oversaw all operational team functions and made critical decisions to resolve issues.
Promotional Planning: Developed one-day specials, weekly, monthly, and yearly promotions across various departments (food, non-food, fresh market, softline, and hardline).
Leasing Management: Managed shoplot and kiosk leasing, optimizing layout to increase rental opportunities and revenue.
Cost Reduction: Implemented process improvements, reducing manpower from 250 to 170 while maintaining work efficiency.