SRG Asia Pacific
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    SRG Asia Pacific
    (245 reviews)
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    Company Reviews

    Working at SRG Asia Pacific

    4.3245 ratings in total
    5
    119
    4
    95
    3
    23
    2
    2
    1
    6
    94%
    Rate salary as high or average
    94%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(245 ratings)
    Career development
    4.2(245 ratings)
    Benefits & perks
    4.0(245 ratings)
    Management
    4.2(245 ratings)
    Working environment
    4.4(245 ratings)
    Diversity & equal opportunity
    4.9(7 ratings)
    Ratings for SRG Asia Pacific are shared as-is from employees in line with our community guidelines

    reviews

    Showing 99 reviews for Kuala Lumpur
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    3.0
    Customer Service Representative (TNB Project)
    May 2026
    Bangsar South Kuala LumpurLess than 1 year in the role, former employee
    Frndly team environment wth good learning experience but needs imprvemt in communication facilities
    The good thingsFriendly and supportive team leaders (TLs) Gained experience in handling outbound calls and communicating with customers Improved confidence in explaining products and engaging with customers Good exposure to sales targets and customer service skills
    The challengesCommunication from management can sometimes be unclear or inconsistent Issues related to EPF contributions need better transparency and timely updates Workplace facilities, including toilet cleanliness and maintenance, could be improved Work coordination could be smoother with clearer guidance
    1 person found this helpful
    1.0
    Customer Service Executive
    Oct 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    The worst company I’ve ever worked for. Very disappointing
    The good thingsI’ve really enjoyed my time with working staff n team leader . The supportive team environment, helpful , and opportunities to learn new skills have made my experience rewarding and memorable.
    The challengesManagement needs improvement, and benefits not competitive, HR not responsive, heavy workload, and lack of career growth opportunities.Better management support, no timely EPF contributions, clear promotion paths, and improved staff communication.
    3 people found this helpful
    5.0
    Customer Service Representative
    Jan 2024
    Kuala Lumpur Sentral Kuala Lumpur
    Good company to start with
    The good thingsNice environment, good explanation of company vision
    The challengesParking place. Parking rate are expensive
    1 person found this helpful
    5.0
    Customer Care Consultant Entry Level
    Jan 2024
    Brickfields Kuala Lumpurcurrent employee
    Gain more confidence in order to achieve
    The good thingsWorking environment
    The challengesLive calls during hectic days
    4.0
    Astro Iptv customer care consultant
    Dec 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    Good company to start
    The good thingsVery good company to start work at bpo field.
    The challengesNothing since its first day of joining.
    5.0
    Inbound Customer Service Representative
    Dec 2023
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, current employee
    Amazing
    The good thingsMy colleague and team leaders are very friendly and helpful
    The challengesTo interact and mingle around with colleagues since I'm an introvert and selectively extrovert.
    5.0
    Inbound Customer Service Representative
    Dec 2023
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, current employee
    a good to start a career and development
    The good thingsbenefits , good hr team, long break during induction
    The challengesnot yet, but maybe the task we have to really understand to perform
    5.0
    Customer Care Consultant
    Dec 2023
    Brickfields Kuala LumpurLess than 1 year in the role, current employee
    Beautiful
    The good thingsGood well maintained environment. Friendly HR staff.
    The challengesGetting to know each other
    5.0
    Customer service consultant
    Aug 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    Outstanding experience of employment with SRG !
    The good thingsA great training session which conducted by trainer.
    The challengesA very good placr to developed our soft skills
    5.0
    Customer care
    Aug 2023
    Kuala LumpurLess than 1 year in the role, current employee
    It was a great experience for the onboarding process in SRG
    The good thingsEnvironment. Friends. Good management, The staff is friendly and it’s easier for me to communicate my thoughts
    The challengesWorklife balance working environment opportunities for career development and management
    5.0
    Telesales Customer Service Exec
    Jul 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    fun working environment
    The good thingsthere is sales training provided, daily briefings
    The challengessometimes leader is too strict on monitoring our time
    4.0
    Customer care consultant
    Jul 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Overall Good but please be more prepared for rhe agent’s 1st day
    The good thingsGot quite a fews celebration to be conducted
    The challengesGreat working environment
    5.0
    Customer services
    Jul 2023
    Kuala LumpurLess than 1 year in the role, current employee
    1st day in training . It's was Good .
    The good thingsEverything is understand and good explanation
    The challengesWill go through with challenge will face
    5.0
    Customer service consultant
    Jul 2023
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, current employee
    Everything were smooth/systematic/professional hr/fun environment
    The good thingsThe hiring process really systematic, The employee benefits, terms and conditions and company policies is loud and clear.HR staff ready to provide their assistance in terms of mental and work for employee supports. The staff are so nice and really helpful towards each others
    The challengesHandling iritate customer
    4.0
    Customer service agent
    Jul 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Enjoyable place to work.
    The good thingsAll the staffs here are very friendly
    The challengesWe have to put in the hard work to climb up the ladder.
    4.0
    Customer service
    Jul 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    good environment and friendly places
    The good thingsall staff friendly and nice
    The challengescar parking is a bit difficult
    4.0
    Customer service consultant
    Jul 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Warm welcome from HR
    The good thingsThe managemnt team are friendly and have a creative idea to attract the new staff. Interesting
    The challengesNormal in bpo role you need more self control
    5.0
    Admin CDPU
    Jun 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Best chance for job opportunities
    The good thingsThe requirements for interviewing candidates were handled in such a nice way, and they also hired us quickly. Even though we had prior experience, they still guided us through every matter. Additionally, it is convenient to commute to work since it is located near public transportation.
    The challengesEven without experience, they still hired us, and now we have to learn quickly.
    5.0
    Customer service
    Jun 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Nice working environment
    The good thingsGood environment Nice working vibes Friendly staff and management Good welcoming new staffs More knowledge sharing Fun and entertain
    The challengesMaking calls Satisfying customers their needs Making customer happy on the calls
    5.0
    Customer service
    Jun 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    A place where we can achieve.
    The good thingsThe shift make me feel better although salary quite not satisfied.
    The challengesShould work smart rather than work hard.
    4.0
    Customer service
    Jun 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Great and steady not pushing
    The good thingsDress code. 2 offday. Office hour. Even kalau lajak pon still oke tkdk la lewat sngt
    The challengesNew environment to addapt but everything take time
    4.0
    Customer service
    Jun 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Its a good experience to be in a new surrounding
    The good thingsEasy access of public transport and food.
    The challengesMaybe the challenges working in this company is handling customers
    4.0
    Customer service
    Jun 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Highly recommend and good
    The good thingsThey are very friendly and good
    The challengesNothing because all is good
    5.0
    Telemarketing
    May 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    Nearby public transportation
    The good thingsNearby public transportation
    The challengesWorking hours until 7pm
    5.0
    Admin
    May 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Induction Training went very well
    The good thingsFriendly staff and great career development
    The challengesSo far everything was good
    4.0
    Customer service
    May 2023
    Cheras Kuala LumpurLess than 1 year in the role, current employee
    Awesome and helpful team and enviroment
    The good thingsCool, friendly enviroment and team
    The challengesno challenges,meet KPI and obey company rules
    4.0
    Customer service
    May 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    Good environment , i like here
    The good thingsFriendly staff , good environment , many friends
    The challengesI didn’t found my favourite food yet here
    5.0
    Customer service
    May 2023
    Segambut Kuala Lumpur1 to 2 years in the role, current employee
    Customer service professional
    The good thingsGood environment and good interviewer
    The challengesI don't know yet, I don't see yet the challenge
    5.0
    Customer care associate
    May 2023
    Kuala LumpurLess than 1 year in the role, current employee
    First Impressions, nice environment…
    The good thingsHr very friendly and helpful..one of the largest BPO company, you can develop more skill set..
    The challengesSo far so good..No challenges for this moment..
    5.0
    Customer support
    May 2023
    Kuala LumpurLess than 1 year in the role, current employee
    Good experience with great job opportunities
    The good thingsThe environment, polite staffs , strategic working location
    The challengesJust started working , looks good for now
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