Employees at SRG Asia Pacific consistently praise the positive work environment, describing it as friendly, well-maintained, and supportive. Colleagues and team leaders are noted as helpful and collaborative, whilst the HR team provides valuable assistance during onboarding and beyond. The training sessions are well-conducted, offering opportunities to learn new skills and develop capabilities in the BPO field. Employees also appreciate the benefits package, including competitive base salaries, and the company culture, which features celebrations, game rooms, and an engaging workplace atmosphere.
However, there are some potential challenges to consider. Some employees have indicated that management could be improved in terms of responsiveness and support. The workload can be heavy, particularly during hectic days with live calls, and work-life balance may require attention. Career growth opportunities and clear promotion paths could be better defined. Additionally, handling difficult customers can be challenging and requires patience, whilst parking facilities are limited and can be expensive. A few employees have also mentioned that salary levels may be below expectations for some roles.