Star Aviation Services
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    Star Aviation Services
    (34 reviews)
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    Company Reviews

    Working at Star Aviation Services

    3.434 ratings in total
    5
    17
    4
    2
    3
    3
    2
    3
    1
    9
    83%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(32 ratings)
    Career development
    3.3(32 ratings)
    Benefits & perks
    3.1(32 ratings)
    Management
    3.3(32 ratings)
    Working environment
    3.3(32 ratings)
    Diversity & equal opportunity
    3.7(32 ratings)
    Ratings for Star Aviation Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 35 reviews sorted by most recent
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    5.0
    Aircraft Cabin Cleaner
    Mar 2026
    Brisbane Airport QLD 4008Less than 1 year in the role, former employee
    Too many Chiefs. I would work again with star however no feedback since leaving....
    The good thingsThe staff. its pretty easy once you get the hang of things
    The challenges what could be improved? Now that's the Question.... TOO many Chiefs telling you what to do even though they are NOT your boss!! I started with another Lady which she had it in for me from day 1 thinking she could BOSS me around then i Spoke out letting the Managers know but nothing was done got annoyed with the situation and so decided to be the better person and Leave which don't get me wrong i LOVED working for Star but you should know your Job and what to do without 3 4 5 Boss's Simple.... NOTHING WAS DONE now she has left I applied to go back but have heard Nothing..
    5.0
    Passage service officer
    Jan 2026
    Melbourne Airport VIC 3045Less than 1 year in the role, current employee
    Quick and easy money
    The good thingsEasy and friendly environment
    The challengesCustomer facing and dealing with passengers
    2.0
    Aircraft Cabin Cleaner
    Jan 2026
    Brisbane Airport QLD 4008Less than 1 year in the role, current employee
    Poor work environment with toxic workers, managers, and leaders.
    The good thingsAirport exposure and career progression
    The challengesOps Supervisors - some are nice, others really are not Team Leaders - I like two, the others are often rude and disrespectful, good leaders and teachers but thee's more to being a good manager than that. One team leader has had it out for since day one and has made false reports and allegations about me and claims I "sabotaged his clean" when I have other team members and another team leader who state otherwise and know I didn't - and ever since I started has treated me like dirt, yelling at me and degrading me. Airport Manager is chill but also bias and limiting me in my ability to progress and treating me unfairly and giving bare minimum shifts (15 hours a week) as a part time employee while casual employees who started at the same time or after me are getting 30+ hours a week - feel so unappreciated and disrespected. I moved states for this job - not worth it. Would nto recomme nd working here if you care about your mental health and/or working in a healthy, supportive environment
    5.0
    Customer Service Role
    Dec 2025
    Albury NSW 2640Less than 1 year in the role, current employee
    Small enough to care!
    The good thingsEverything! Team is amazing!
    The challengesDay to day challenges but you have so much support!
    5.0
    Good working enviroment
    Nov 2025
    Mascot NSW 2020Less than 1 year in the role, former employee
    good experience and highly recommend working there as they have many different opportunities
    The good thingswork culture and meeting new people from different departments staff were very welcoming
    The challengesworkload should be shared
    1 person found this helpful
    1.0
    Aircraft Cabin Cleaner
    Aug 2025
    Darwin NT 08001 to 2 years in the role, former employee
    Unprofessional management
    The good thingsTeam members only to be honest.
    The challengesThe manager is so biased and unprofessional. He always try to create spat between team members so he can team up with some members but, everyone now has figured out his tactics so no one likes him. Just for his own bonus, he change the clock ins and clock outs, which he later changed as someone did complain to HR. Whenever someone raise issues, he takes it personally and acts unprofessional. Team members working from more than 3 years don't like this job anymore as this is the reason everyone joined the union. They start sending the emails of rotating rosters as soon as someone raises their concerns. Definitely not a good place to work.
    4 people found this helpful
    1.0
    Truck Driver
    Jun 2025
    Sydney Domestic Airport NSW 20202 to 3 years in the role, former employee
    Dont do it to yourselfThere is nothing positive to say about this company. The negative is the pay is low. The shifts are all over the place and the management will treat you as just a number
    1 person found this helpful
    5.0
    Airside Officer
    Apr 2025
    Mascot NSW 20202 to 3 years in the role, current employee
    Amazing experience and working in team!
    The good thingsTeam and work place
    The challengesI feel all good except annual bonus!
    3.0
    Truck Driver
    Feb 2025
    Sydney International Airport NSW 2020Less than 1 year in the role, former employee
    Too many workaholic in this job, we don't get paid on our lunch and it is 30 minuets yet expected to skip it. too much workload.
    The good thingsThere are some good people to work with. to be honest that's about it. also you get to open and close aircraft door.
    The challengestoo much workload, managers look down on you and ask you to pick up trash in aircraft when your job is truck driver. a lot of power moves by some managers and also cleaners team leaders act like your boss. So many workaholics in this job. too many hours, they don't care about the workers.
    4.0
    Cabin Cleaner
    Nov 2024
    Brisbane Airport QLD 40083 to 4 years in the role, current employee
    It is awesome for me.
    The good thingsFirstly, the CEO. He is one chill dude. Very approachable and highly understanding. Then my manager at Brisbane is also a great person. But the main reason why Star is amazing is the colleague from different backgrounds all coming together for a common goal is amazing.
    The challengesHard to deal with certain people (like a team leader, a supervisor, and also a new lady who acts like a manager) who are quite rigid and conservative and at times racist. Flight delays as well but that is the nature of any jobs in an airport.
    3 people found this helpful
    1.0
    Worker
    Aug 2024
    Melbourne Airport VIC 3045Less than 1 year in the role, former employee
    Not amazing
    The good thingsEarly mornings start
    The challengesDon’t pay overtime Management hard to deal with
    2 people found this helpful
    5.0
    Baggage Handler
    Dec 2023
    Melbourne VIC 3000Less than 1 year in the role, current employee
    great
    The good thingslook after you and traning on the task all time
    The challengeseasywork and they will help you
    2 people found this helpful
    5.0
    Payroll and Accounts Manager
    Mar 2022
    1 to 2 years in the role, current employee
    Amazing culture, supportive colleagues, great staff amenities and excellent opportunities for career advancement.
    The good thingsThe management is really supportive and caring. They are not afraid to get their hands dirty and heavily involved in operational success of the business.
    The challengesSmall business so still developing processes but headed in the right direction.
    1.0
    Worker
    Jan 2022
    A Revolving Door
    The good thingsMeeting some great hard working people.
    The challengesEarly morning and late shifts, paying for parking, out of your own pocket start-up expenses.
    3 people found this helpful
    2.0
    Cabin cleaning
    Sep 2021
    No good and low pay
    The good thingsNothing Nothing Nothing !
    The challengesToo many things to say ! Everyone just want to do easy work.
    5.0
    Operations Coordinator
    May 2021
    Less than 1 year in the role, current employee
    Very professional and pleasant work environment
    The good thingsThe staff and management are so friendly and easy to work with. Very welcoming
    The challengesSometimes you have to work back due to delayed aircraft but not that often
    1.0
    Fleet
    Nov 2019
    Absolutely Terrible
    The good thingsNothing was good Always bad High management very rude
    The challengesDealing with high up managers was a joke
    1 person found this helpful
    1.0
    Passenger Service Agent
    Nov 2019
    1 to 2 years in the role
    Horrible
    The good thingsEarly starts, short shifts
    The challengesManagement are not very good especially at the Top.
    2 people found this helpful
    4.0
    Team Leader
    Nov 2019
    3 to 4 years in the role, former employee
    Overall a fast paced worksite that can change day to day
    The good thingsInteresting fast paced workplace
    The challengesTime deadlines can be stressful
    5.0
    Passenger service Manager
    Sep 2019
    1 to 2 years in the role, current employee
    Fun, fulfilling and fabulous
    The good thingsThe environment, team and flexibility!
    The challengesThe more responsibilities that are given to you the more you need to learn to multi task
    3.0
    Customer Service Role
    May 2019
    Pretty good
    The good thingsGreat experiences, learn many skills and attributes, get to witness many 747 and 717 Boeing Aircraft and understand the aviation industry.
    The challengesBalancing many 10 hour days straight, split shifts and general life all gets difficult. When something went wrong, manager was unaccountable coincidentally. Company is great, just the location of the company and some team members was not.
    3 people found this helpful
    1.0
    Presentation officer
    Jan 2019
    Less than 1 year in the role, former employee
    Do not bother, not disgruntled, just the truth.
    The good thingsNot being in the company any more
    The challengesToo many to list. Basically their opposition, just rebranded.
    3 people found this helpful
    5.0
    Customer Service 2IC
    Nov 2018
    Best airport experience
    The good thingsI really enjoy the people I work with, we all get along as we all have a diverse range of personalities. Management are very well organised and very helpful when you need assistance. It is very enjoyable coming into work as I get to deal with a wide range of situation and experience the airport life.
    The challengesThe airport is an always changing environment which makes it difficult to keep up with the latest trends. However, the management are very well organised which makes it much easier.
    5.0
    PSO
    Nov 2018
    Less than 1 year in the role, current employee
    I love coming to Work
    The good thingsAmazing work environment one big family. So much career opportunities/progress to grow your skills
    The challengesEveryday challenges that everyone faces but having a great team to help/support you makes working with Star the most amazing job I have had.
    1.0
    Fleet presentation officer
    Aug 2018
    Less than 1 year in the role, former employee
    Extremely poor management.
    The good thingsMet a couple of good staff members
    The challengesThe management is extremely poor. They do not care about their staff. Management only hires their friends and family. If you are not a part of their 'group' you are left on the outside.
    2 people found this helpful
    5.0
    Customer Service Officer
    May 2018
    Great
    The good thingsGreat management. Excellent place to work staff always friendly and management are great right through from interviews to on the job. I love working here and would definitely recommend it to my friends
    The challengesSome of the shift times are early morning
    5.0
    Fleet Presentation
    Jan 2018
    Great Place to Work
    The good thingsI joined Star Aviation over 6 months ago and couldn't be happier with my decision! I enjoy working as part of a team to achieve high levels of customer satisfaction for our aviation clients. Overall a great place to work with some of the best co-workers I could ever ask for.
    The challengesFlight delays can be challenging but we have been provided with procedures and support from management to deal with such situations.
    1.0
    Fleet Presentation
    Nov 2017
    Bad work environment
    The good thingsMet some great people and made new friends
    The challengesLong hours, not enough break time between split shifts
    5.0
    Customer Service Officer
    Feb 2017
    3 to 4 years in the role, current employee
    Love my job!
    The good thingsI really enjoy the people I get to work, the management team, my direct team and the customers I deal with. Management are extremely passionate about their business as its a privately family owned business, which makes it more enjoyable when you see management so hands on
    The challengesIt is a fast paced environment, where at times you have to deal with passenger conflicts
    5.0
    Fleet Presenter
    Feb 2017
    3 to 4 years in the role, current employee
    Amazing to work with the Company
    The good thingsStar Aviation has enabled me to grow not only my personal skills but also my leadership skills. Everyone that works at the company always has a smile on their face and enjoys the work they conduct, everyone is always neatly presented, pay a great deal to presentation and are very hard working.
    The challengesThe only real challenge would be tight time constraints when an aircraft is running late which tends to be out of everyone's control
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