Sutherland
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    Sutherland
    (54 reviews)
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    Company Reviews

    Working at Sutherland

    3.754 ratings in total
    5
    20
    4
    15
    3
    6
    2
    7
    1
    6
    87%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(54 ratings)
    Career development
    3.6(54 ratings)
    Benefits & perks
    3.0(54 ratings)
    Management
    2.9(54 ratings)
    Working environment
    3.4(54 ratings)
    Diversity & equal opportunity
    1.0(1 ratings)
    Ratings for Sutherland are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 54 reviews sorted by most recent
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    most recent
    1.0
    sales and customer service
    Mar 2026
    Bangsar South Kuala Lumpur1 to 2 years in the role, former employee
    CONTRACT JOB CONTRIBUTE TO STRESS + NO FREEDOM + VERY BAD MANAGEMENT, THINK MANY TIMES BEFORE U JOIN
    The good thingsslightly higher salary in market
    The challenges-Limited break time, toilet time also limited -ONLY 10 DAYS AL NO PUBLIC HOLIDAY -Cannot bring phone into workplace, PHONE ONLY CAN PUT LOCKER, if you have emergency, good luck -No Job security, easily fired people with excuses, VERY HIGH TURNOVER RATE -MANAGEMENT is bad, always mention want to improve, in reality there is no improvement. -WFH IS A SCAM , WILL KEEP DRAG YOU VERY LONG N DONT LET YOU WFH
    4 people found this helpful
    1.0
    Abcde
    Feb 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    Terrible, the worst company I have ever work
    The good thingsNothing. Only regret to be hired by the company
    The challengesTerrible and low level of management. Salary calculation was wrong every month, no body was able to solve it and the issue was ignored.
    3 people found this helpful
    3.0
    Customer service associate
    Dec 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Good experience overall
    The good thingsTraining material was good
    The challengesLess benefits and allowance
    2.0
    Customer service
    Aug 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Bad management and no direction
    The good thingsGood salary pay，they will pay you for your working on holiday
    The challengesUnable enjoy public holiday，No clear direction，management wont tell you what you had signed
    1 person found this helpful
    4.0
    Accounts Payable Associate
    Sep 2020
    1 to 2 years in the role, current employee
    Good opportunities and exposure.
    The good thingsWide range of learning with great exposure.
    The challengesUnprofessional in terms of management.
    4.0
    Customer service representative
    Mar 2020
    Less than 1 year in the role, former employee
    Sutherland Global Services
    The good thingsfriendly environment. helpful teammates and superiors
    The challengeswork schedule time management
    5.0
    Senior Talent Acquisition Specialist
    Mar 2020
    1 to 2 years in the role, current employee
    Best place to have work-life balance
    The good thingsManagement are quite helpful when you need their assistance. The Site-Director is very humble and guide the whole site (MY) in positive way. Salary is on time without any hiccups. Flexible time to work.
    The challengesPantry should be done better - coffee machine and etc
    5.0
    Support function
    Mar 2020
    1 to 2 years in the role, current employee
    The best place to work by far!
    The good thingsFlexible working hours, supportive environment, the director practices open door approach (and very humble) - you can seek for his advice on anything at anytime
    The challengesBigger work space and better coffee machine
    1.0
    AP associate
    Sep 2019
    1 to 2 years in the role, current employee
    bad management and payroll
    The good thingsvariety of cultures
    The challengesconstant deductions in salary
    3 people found this helpful
    5.0
    Associate Account Management
    Aug 2019
    Best place for sharing knowledge and learning.
    The good thingsGood environment. Attractive salary.
    The challenges-Understanding customer expectations. -Reaching out to customers.
    2.0
    Accounts payable
    Jun 2019
    1 to 2 years in the role, former employee
    No Career Growth, Terrible Management
    The good thingsLearn new things,friendly staff, facilities is ok.
    The challengesNot a clear distribution of work, work over load,no back up, if you like to work you will be burden by your colleague work that don't like to work, management is terrible, salary dispute every month. Even your annual leave is approved you will be considered as absent and salary will be deducted. Company don't care about how to groom staff.
    2 people found this helpful
    1.0
    Customer service associate
    Jan 2019
    Less than 1 year in the role, former employee
    Losing Next Career because of Bad, Low, Slow and Weak Management
    The good thingsMulticultural working environment that can communicate with other employee from other countries. Beside that company has nice staff and guard who always smile when we start to work every day
    The challengesYou need to think million times if you want to work for BPO. Company will pay you high salary but once you’re bound by the contract, it’s very hard to have work life balance and keep working under pressure. Termination will lead to employee who didn’t success in one certain program with no option and no appropriate reason. Company doesn’t know how to manage people and providing the best working environment for their employee. They didn’t know how to treat each employee equally, even after the employee already cut-off, they didn’t care or response how to release the employee so that he/she can join new employer immediately. Even they let the employee think by him/herself without any guidance. The worst thing, company didn’t pay reimbursement of visa’s fee and flight ticket as they offered before.
    5 people found this helpful
    5.0
    Customer Service Associate
    Sep 2018
    1 to 2 years in the role, former employee
    great enviroment
    The good thingsHighly recommended office with great environment
    The challengesno challenge , people were helpful and nice
    2 people found this helpful
    2.0
    Customer service representative
    May 2018
    1 to 2 years in the role, current employee
    Poor Management
    The good thingsSutherland Malaysia was good at motivating employees on the reasons to work there but practically nothing was done to ensure that the employees are happy. There are slightly good chances in opportunities for career growth.
    The challengesThere are many challenges in working for this company. The management for certain projects in Malaysia was bad at handling the team. They intend to use favoritism and make many other employees feel worthless. The support team is always unreliable and they tend to choose lazy people to become their leads.
    5.0
    Customer service
    May 2018
    Less than 1 year in the role, current employee
    The company which treat every customer as a friend
    The good thingsGreat team work & fun activities
    The challengesTo make sure every call end with a smile
    1 person found this helpful
    5.0
    Team manager
    Apr 2018
    1 to 2 years in the role, former employee
    Sutherland is one of the choices
    The good thingsSutherland provides a good environment work place and well benefit.
    The challengesAs long as you maintaining your KPI and be disciplined, you will be success in your career path.
    1 person found this helpful
    2.0
    Call centre agent
    Jan 2018
    Less than 1 year in the role, former employee
    a great learning experienced for a first timer like me but need to improve their management
    The good thingsi have learn new things here mostly on my own with help from a few seniors and a good new working experience and manage to excel to one of the top performer.
    The challengesthe management needs to improve as staff have been working hard 10 hours per day especially on festive season. schedule management is poor and communication within the management as well. The managers seems not qualified to manage their own team always taking easy way out without considering their staff efforts
    6 people found this helpful
    4.0
    CSR
    Jan 2018
    1 to 2 years in the role, former employee
    fun working environment with good salary
    The good thingsworking environment & friends
    The challengesdepend on project
    1 person found this helpful
    3.0
    Team Manager
    Nov 2017
    3 to 4 years in the role, current employee
    Poor Management Skills
    The good thingsA fun working environment with a diverse group of colleagues with different skill sets, backgrounds, values, and interests. Strong security system in protecting client’s data and information.
    The challengesPoor decision making and unfair treatment of terminating an employee (Top performer) who alleged the first instance of misconduct issue. The company decided not to give an opportunity nor first warning and forcing the said employee to sign off the Termination Letter (employee first job and no experience about the procedure policy).
    5.0
    Floor Support (SME)
    Nov 2017
    1 to 2 years in the role, current employee
    Communication Skills
    The good thingsThe team is friendly included all the team manager and account manager. Learn any of new knowledge in this company. All the manager and superior is willing to teach you about the product knowledge.
    The challengesDeal with city client. Every week launching new promo code and new policy.
    4 people found this helpful
    3.0
    Customer service
    Oct 2017
    Less than 1 year in the role, former employee
    Good team to work
    The good thingsEnjoyable working environment
    The challengesShift not flexible
    4 people found this helpful
    4.0
    Quality assurance analyst
    Sep 2017
    MalaysiaLess than 1 year in the role, current employee
    A community with great people gathered
    The good thingsThe best thing I've met is get to know my boss and my colleagues
    The challengesContributed my personal time into work
    1 person found this helpful
    5.0
    Uber Taiwan Transport Customer service representative
    Sep 2017
    1 to 2 years in the role, current employee
    Uber transport customer service representative
    The good thingsGreat team lead and colleagues, personal skills increments, low stress level. Process and policy always up to date, great support from country based agent with latest update.
    The challengesThe facilities such as pantry, seat and computers on working floor, car park reservations.
    2 people found this helpful
    1.0
    Consultant Analysts
    Sep 2017
    1 to 2 years in the role, former employee
    The management system was terrible and can't handle the situation as professional as well
    The good thingsThe salary was given better if we compare to other company
    The challengesThe first building is much better
    4.0
    CSTS Analyst
    Aug 2017
    1 to 2 years in the role, current employee
    Good Company
    The good thingsOffer good opportunity
    The challengesMust be independent and manage time properly
    4.0
    Team manager
    Aug 2017
    1 to 2 years in the role, current employee
    overall is ok
    The good thingsgood learning opportunity, a lot to learn
    The challengesprocess still not aligned
    3.0
    Customer service consultant
    Jul 2017
    Less than 1 year in the role, former employee
    Not a professional company
    The good thingsGood people and friendly Team Manager
    The challengesThe future of the company is not well determined by the higher management.
    3 people found this helpful
    2.0
    Customer care service
    Jul 2017
    Shift schedule changes rapidly, transferred to different departments suddenly, ended up in mass termination
    The good thingsFor non Malaysians, they promptly provide your working visa and independent visa for your family. The pay is above average.
    The challengesLow morale of employees in particular department. Shift schedule is unpredictable. Around 100 people were ended up terminated.
    14 people found this helpful
    5.0
    Customer service consultant
    Jul 2017
    Less than 1 year in the role, current employee
    it was great, chearful and fantastic.
    The good thingswe work as a team, and we shared the level of work difficulty. i did not feel boring and work environment was good.
    The challengescompeted with the other agent in order to gain more bonus.
    5.0
    Customer service consultant
    Jun 2017
    Less than 1 year in the role, current employee
    Awesome
    The good thingsLearn how to deal with other people
    The challenges7.5 out of Qp
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