Sutherland
    (54 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    101-1,000

    Primary location

    Level 1 & 11, Menara TH Block 3, Tower 6, Avenue 5 The Horizon, 8, Jalan Kerinchi, Bangsar South 59200 Kuala Lumpur Malaysia
    About us.We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHumanAs a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

    Jobs at Sutherland

    Based on your search activity

    at SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-
    Bangsar South, Kuala Lumpur
    Sutherland is hiring for bilingual speakers - Indonesian and English for our team at Bangsar South!
    Sutherland is hiring for bilingual speakers - Indonesian and English for our team at Bangsar South!
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    5d ago
    5d ago

    at SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-
    Bangsar South, Kuala Lumpur
    We are looking for immediate joiner - bilingual speakers in Mandarin and English.
    We are looking for immediate joiner - bilingual speakers in Mandarin and English.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    12d ago
    12d ago

    Gallery photos

    Reviews overview

    3.754 ratings in total
    5
    20
    4
    15
    3
    6
    2
    7
    1
    6
    87%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends

    What’s it like working at Sutherland?

    AI summary of recent reviews

    Sutherland offers several positive aspects that employees appreciate, including competitive salaries and a multicultural, friendly work environment. The company provides good learning opportunities and exposure to various skills, while many employees value their supportive teammates and some helpful managers, particularly noting positive leadership in certain locations.

    However, employees have identified areas for improvement, including concerns with management practices and communication. The work-life balance can be challenging due to demanding schedules, and some employees note that workplace facilities could be enhanced. There are also reported challenges with administrative processes, particularly regarding salary calculations and leave management.

    Recent reviews

    1.0
    sales and customer service
    Mar 2026
    Bangsar South Kuala Lumpur1 to 2 years in the role, former employee
    CONTRACT JOB CONTRIBUTE TO STRESS + NO FREEDOM + VERY BAD MANAGEMENT, THINK MANY TIMES BEFORE U JOIN
    The good thingsslightly higher salary in market
    The challenges-Limited break time, toilet time also limited -ONLY 10 DAYS AL NO PUBLIC HOLIDAY -Cannot bring phone into workplace, PHONE ONLY CAN PUT LOCKER, if you have emergency, good luck -No Job security, easily fired people with excuses, VERY HIGH TURNOVER RATE -MANAGEMENT is bad, always mention want to improve, in reality there is no improvement. -WFH IS A SCAM , WILL KEEP DRAG YOU VERY LONG N DONT LET YOU WFH
    1.0
    Abcde
    Feb 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    Terrible, the worst company I have ever work
    The good thingsNothing. Only regret to be hired by the company
    The challengesTerrible and low level of management. Salary calculation was wrong every month, no body was able to solve it and the issue was ignored.
    3.0
    Customer service associate
    Dec 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Good experience overall
    The good thingsTraining material was good
    The challengesLess benefits and allowance
    Ratings for Sutherland are shared as-is from employees in line with our community guidelines
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